- 5 years ago
I ordered a wedding dress through the website bridescome.com thinking it was a great alternative to spending $4000 on a dress I loved. The dress arrived approximately 50 days after ordering and paying via Paypal. They had originally said it would take 4 weeks. They website has a moneyback guarantee posted on the website. The dress was horrible! The material was low grade, the workmanship was poor (hook and eye not workable, zipper didn’t work) and the fit of the dress was totally weird – not at all like the dress that was advertized.
I contacted the company via email immediately – they had previously been great about returning emails and answering questions when they missed the original shipping date. They advised me to take photos of the problems and email them to them so that they could address the issue and advise me of how to return the dress. I complied and have not been able to get someone to respond to me since. They now completely ignore my emails. I am stuck with a dress made of terrible fabric that cannot even be reworked by an experienced seamstress. Of course the dress arrived after the cutoff date for being able to file a complaint with Paypal so no recourse there.
Don’t use this website! A legitimate company would stand by the terms of their website and would return email messages. I had to learn the hard way.