Post # 1
Please help I am stressed to the max and have barely slept a wink all Night.
I ordered my dress from a well respected bridal shop that sells gorgeous designer dresses. I went there as they were one of the only stockists of watters in New Zealand. I ordered my dress 6 months ago.
my dress arrived and I flew up yesterday with mum mum to pick it up ! I was so super excited. I have been plnaming my dream wedding for last two years and this was the last thing to finalize….
now I am tall 5’11 and when I ordered the dress I stressed to them how much I loved the sample because it was so long and draped on the ground beautifully… The sample was two sizes to big… So I asked if my dress would come the same length as often in regular clothes they get shorter when the sizes get smaller… She said nope it would be fine I did not need extra length they all come in a standard length. I felt fine paid for the dress and when home… A few weeks later i emailed her just to double check as I saw a bride online wearing this dress where it was not as long and bearly touched the ground and I really did not like it. She reinforced to me that it would definitely be the same long length and with that I just patiently waited for my dress to arrive.
So fast forward to yesterday. I got to the shop and popped my dress on… At this stage I was in bare feet… And as soon as I put it on I could see it was WAAAAAYYYY to short… You could see my ankles… As soon as I put my shoes on which are only 1.5 inch and were the same ones I tried the sample on in you could see my whole shoes and it looks ridiculous.
they tried to at first say it looked great and that the sample was the same length… I ws being super polite and told them it was totally different and my fears had come to life ! I asked to get back in the sample… And as soon as I did you could see the look of horror and panic as they could not deny my dress was a good 10cms too short… And there is no way you can make it longer anywhere…
They were very nice about it … But did say they may not be able to get the dress in to me in a month… And that i may just have to alter the worn shop sample. It is huge on me and because of the intricate beading and pearl buttons I am not sure how this is going to work out… I live an hours flight from where the shop is and am only here for two more days.the other major issue is the gorgeous slip that goes under the dress….. Which is a main element of the dress is also far too short… And the shop sample is in a mocha colour which I hate… As mine has been ordered in ivory.
This dress cost me $3600 nzd… If I get made to wear the shop sample if they can’t get me one in time… Which is not in perfect condition and the much needed alterations will change the look of the dress once taken in so much due to all the beading… How much would expect to get back on your dress ?
I feel so let down, stressed, and panicked, and am so worried even if they do rush me a dress… I wont have it till a week before the wedding… I needed to take the dress to a lady to sew cups in or buy a special low back bra none of which I have time to do now… As the seamstress I booked to do this this coming weekend is away over Christmas
help…. What would you do…. Try alter shop sample and make a new slip ? Even thought it is it in perfect condition and needs lots of alterations. Or just hope like heck they can make me anew one in time.
Post # 2
This is not me in the dress but is the dress i chose… The buttons and pearls the seamstress admitted would be very difficult to alter.. About two to three sizes smaller .. Just some pics so you know dress I am talking about
Post # 3
I think you’d be surprised what a good seamstress can do. I would go with the store dress and have them alter it. I would absolutely positively NOT pay for the alterations- they should have to cover that.
Post # 4
i would contact the manufacturer directly and see what they can do…also try on some other dresses to see if there is anything else that you like And will work out for you.
It might not be what you have envisioned, but when it comes down to it, wearing something that you had to get last minute is hopefully the worst thing that will happen, but it’s not the worst that CAN happen.
Chin up!!! Let us know what happens!
Post # 5
If your dress took around 6 months to come in, I wouldn’t trust them to rush it in within 6 weeks.
You could risk altering the sample, but do you think you’d be happy with the final result, and do you think it could be finished on time? Sounds like you have your heart on this dress, but is there anything else in store you like? Maybe the sales person can recommend a dress that’s easier to alter? A beautifully tailored dress in ivory might be better than your dream dress sloppily altered and in the wrong colour.
Finally, I don’t know what kind of refund you should get but I’d have your mother negotiate it because you sound stressed, and I’d emphasize how big a mess this is. The shop really screwed you over.
Post # 6
I totally think you are entitled to a refund. [content moderated due to violation of TOS: discussion of replica dress sellers] I’d demand a full refund and start from scratch but time is not on your side. I would not accept a used sample gown altered to fit unless there was significan financial compensation.
Post # 7
Missjan2015: I’m so sorry you’re going through this. [content moderated for violation of TOS: discussion of replica dress sellers] If yes, then I also agree with canadajane about getting someone else to negotiate a refund. Maybe your dad or mum? It’s hard to negotiate effectively when you’re emotional.
I wonder if there any way a seamstress could take the skirt off the sample and attach it to the top of the new dress?
I hope it all works out for you!
Post # 8
Oh no you poor thing. I really just want to sympathise and hope you get sorted out.
Post # 9
Well update… Things have got worse. They can’t get me a new dress in my length and they can’t get me a slip in the colour I need in my length. They also have confirmed with seamstress they can’t alter bigger dress due to intricate beading. Now they are trying to dream up all sorts of awful ideas… Such as stitching extra fabric onto the bottom… Eww it would be so obviuos.. Or the lady who is the seamstress taking skirt of other used dress and attaching it to my top.. But the shop sample is not in perfect condition and has many little pulls and tears which due to the very sheer style will be so obvious. I will have to find a new dress which is crazy given I orders many many months ago… And am so tall that they may not have many options to fit me. So sad right now hard to see the words with the tears
Post # 10
What about finding a fantastic pair of shoes? Play up some killer heels and enjoy it. Maybe strass a pair with pearls instead?
Post # 11
I am so, so, SO sorry you are going through this. You poor thing!!! Shame on them for ignoring your concerns 🙁 I would really fight to get at LEAST 50% back, especially considering you have an email confirming that they ignored your request!! They didn’t give you the dress you wanted, that is all on their shoulders. You shouldn’t have to pay for a dress that isn’t like what you wanted!
Now. Something has to be done. Cry it out, vent, mourn your lost dress, and perk up because you’re about to marry your favorite person in the world and nothing matters as much as that!
Yes, play up the shoes? Look for a new dress in record time? Hunt on pre-owned wedding dress sites and see if you can find a gorgeous dress on a tall woman?
What about having them add layers of tulle underneath, and potentially cutting some of the top layers, to make it look intentionally layered & slightly fuller?
GOOD LUCK, I am so sorry, they messed up MAJORLY and I hope you can get someone on your side to fight them on this!! sending good vibes you too x
Post # 12
Missjan2015: can we see you in the dress Id like to see how it lays on you and how short it is
Post # 13
I’m so so sorry to hear that this happened to you! Ugh, it’s the worst when pepole are unreliable. 🙁
Can you rush a new dress from BHLDN? They have some similar styles and some Watters gowns. Or maybe J.Crew?
Post # 14
Missjan2015: I am absolutely fuming on your behalf. FUMING! A tiny bit of professionalism on the part of the shop, and this shouldnt have happened. If they dont take sufficient steps to address this I would be looking to see if legal action would be feasible. Gawdam and you’re in such a remote part of the world too. (I was in south island last year).
HAve a look on j.crew and bhldn websites. They have super helpful customer service agents who would help you out and see if their dresses might suit your height.
Post # 15