- 7 years ago
- Wedding: August 2011
Wedding dress NIGHTMARE!!! This is the first time I ever write a review about a store but I am compelled to do it because I don’t want any bride to go through my poor and painful experience which changed the, otherwise, beautiful, once in a life time experience that could be in getting the wedding dress every bride wants. What happened to me, and if anyone has ever had a similar experience please share it with me, I went to NOVELLA in San Francisco to buy a Pronovias wedding dress and have the necessary alterations. Carol, the seamstress, seemed at first very knowledgable about the work that needed to be done, and after I personally read her reviews at yelp, I thought I could trust her (I as so wrong). When it came time to do the bustle, she simply pinned my dress and asked me if I liked it. I replied yes, it looked very elegant. What I did not know, and I have to say, I have never purchased a wedding dress before…this is my first and once in a life time wedding, is that she actually made a bustle that was permanent. She did not tell me, she did not explain. Me, on the other hand, I thought that bustles were only for the reception, not for the church ceremony when the ideal is to have a long, beautiful train when you walk down the aisle. I remember very clearly when i picked up the dress from NOVELLA and CAROL told me about the four buttons I had to undo to let out the train. Until that day, I thought everything was fine. I was leaving to Switzerland, the place where I had the wedding, in the next two days. I did not undo the bustle because I thought it would have been better to have it “up” for the travel. When I arrived to Switzerland, I discovered that in addition to the buttons, the train of the dress was sawn all over the train permanently (after undoing all the buttons). It had at least 10 to 15 strips of 10 inch long machine sewn stitches sawn by machine to hold the permanent bustle I never asked for. It was a few days before the wedding and there was nothing that I could do at that point. I took it to a seamstress in Switzerland, which charged me more than $100 to take out all the machine sewn stitches that were all over the train. It was horrible, I could not believe someone would ever do that to a wedding dress. It got worst…I discovered that after all the stitches were removed, Carol had also CUT the train of the dress, it was completely asymmetrical. At that point, my heart was broken, I could have not imagined that a dress, which had cost almost $2000, was ruined in such a horrible way. I had no other choice but to wear this mutilated dress for the day of my wedding. I did not want any pictures taken from the back…which was one of my most dreamed features when I first saw the unaltered dress. I felt angry on that day, because of that careless woman, Carol, at Novella. She ruined one of my most precious days and I cannot get it back. I went back after the wedding and confronted her. She denied everything. Even after showing her pictures of the cut up dress, I did not even get an apology from her. She said that the dress came in that way. Shameless!! So my advice to you, is that do not trust this woman. Have everything in writing, every detail, every stitch, every cutting. Otherwise, she will do whatever she pleases with your dress. I only wish I had never gone to that place, it was one of the worst experiences in my life. I even talked to people from other bridal shops and they all agree with me, that what she did was completely unprofessional. So if you plan to buy your dress from there, please be very careful and make sure you know exactly what she will do to your dress, have every detail in writing and make sure you, and the seamstress Carol, are very clear on what she will do to the dress before you sign anything. She ruined my dress and my wedding, but i hope that does not happens to anyone else if you get to read this. Be very cautious and DO NOT TRUST CAROL.