(Closed) Wedding Dress NIGHTMARE at NOVELLA San Francisco

posted 7 years ago in 30 Something
Post # 3
Member
767 posts
Busy bee
  • Wedding: November 2011

Wow.  I am so sorry you experienced this!  To cut a Pronovias is a sin in my books…

Do you have pics?

Post # 5
Member
665 posts
Busy bee
  • Wedding: September 2012

That is horrible. I hope you did not let this ruined your wedding day. I’m glad you confronted her about as well.

Post # 7
Member
706 posts
Busy bee
  • Wedding: August 2012

Gosh, that’s awful! I’m so sorry you experienced that.

Post # 11
Member
665 posts
Busy bee
  • Wedding: September 2012

That’s great! Wow quite the customer service after the craziness they gave you. 

Not sure where to go for pics. There are so many parks around I’m sure they would provide a great background.

Post # 12
Member
82 posts
Worker bee
  • Wedding: November 2011

@isteiner: I read your story and my heart broke for you! I’m so glad that you did not give up when they slammed the door in your face so many times! Dishonest people just make everything much more frustrating. Even though it already happened, and your wedding day is in the past, you definitely deserved to be compensated. Have fun with your new dress and rightfully earned satisfaction.

Post # 14
Member
595 posts
Busy bee
  • Wedding: January 2012

I’m so sorry you had a terrible experience. 🙁

What I think is so odd is that here you had a terrible experience with Novella while my family has had a wonderful experience. Carol went above and beyond for us when my sister ordered her gown. I don’t know what went wrong for you but for other brides reading this post, I don’t want them to think that Carol only does shoddy work and that the store is dishonest. After our experience with Novella I do not think they would be deliberately dishonest. Maybe there was some major miscommunication?

 

Post # 16
Member
1636 posts
Bumble bee
  • Wedding: May 2013

The owner was awesome in their response, but I am wondering what will happen to the seamstress and the customer service representative that treated you so horribly?  Any word on that?  

I am glad they are able to make it right with you, I can definitely see the problem with the train of that dress, it looks like I altered it, and I have no clue how to sew or anything, 

Please keep us posted and let us know what happens.  

This is completely uncalled for, and I understand your position.  If they would have said “we are truely sorry…” and then made an effort to make it up to you, it would have been totally different, and I could see you being much more forgiving.  I cannot stand it when someone does not take accountability for their actions.

It sounds like you are on the right track though to beautiful photos.  and in the US you know you can sue (not saying you should, but you could if you felt like it).  If you are really heartbroken and feel it cannot be fixed and it ruined your day, this may be an option for them to pay for new phtos, make up, hair, etc….  I am not a “sue happy” person, but just wanted to let you know there are resources out there for you to be compensated, and it sounds like you were extremely hurt over this whole ordeal.  

Let us know, and please post photos of the new and improved gown, we (at least I) will be looking for it:)

Good Luck! Glad you were able to get some kind of relief!

Ronney

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