- 3 years ago
- Wedding: October 2018
I am seeking advise on what can be done, I have tried searching many reviews, posts, and google and can’t find something like my situation.
I ordered my dream wedding dress in March 2018 and they ensure me not to worry the dress would be here late July or the first week of August at the latest. I had to call multiple times to get an update and I didn’t get one single call back from them although they assured me a manager was calling me back ASAP. I got really frustrated and reached out to the designer directly in hopes to get an upate. Super sweet and called me the next day and told me they were shipping it out that night and it should arrive Wednesday, 8/29/18! Devastated on how late it was going to be in, I just had hopes I wouldn’t need many alterations as I was now 5 weeks away from my wedding day. Since I live 2 hours away I told them I’d come in on Sunday, 9/2/18. Also, they didn’t tell me the dress arrived I had to call twice Wednesday and Friday to ensure it was there. They told me they had to check the boxes so they didn’t confirm till Friday 8/31.
So I arrive on Sunday, 9/2/18, and the FIRST THING they have me due is pay the remainder balance on the dress before I can see it. At this point I didn’t think anything else can go wrong as its been a nightmare already. I pay, with a manager who acts like she knew nothing about my dress issue so I had to tell her what the issue was. I paid and then go taken to a back room with my mother and sister to try on the dress. This is wear my heart literally breaks, they say “So we have some news for you, your dress was not available in your size (14) because the designer didn’t have it in stock so they sent us a smaller size. But don’t worry we are going to alter it for you and make it perfect for your wedding day and at NO COST to you. I was at loss for words because I literally didnt think it can get worse. I said okay because all other seamstress were charging a premium to do alterations in less than 4 weeks. They say the soonest they can get me in for a measure for alterations is the next day. I complained that I drove 200 miles there and back to get my dress and this coming out of my expense and that was not okay. Without feeling like I had any other choices I accepted an appointment for the next day at 4pm. I get measured everything gets done and I go to check out. The same manager goes over everything that needs to get done and says your total is $635!!! I was like WHAT?! You said this was going to be free of charge because you ordered the wrong size!! She said no, I said we would fix the hem and the taking out to make sure it fits you. All other alterations you would still need whether the dress fit or not. I was appalled. I was so nice and considerate up until this point. I told her “You told me alterations would be free of charge, why wouldn’t I take my dress somewhere closer to home to avoid having to make so many trips? Also, you never mentioned that you would only be covering the hem and taking out, you specificaly said THE ALTERATIONS (meaning all) especially for the horrific experience I have already had and being that i am now 4 weeks away from my wedding. I couldn’t keep my composure anymore and didn’t realize I was shouting say that this has been the WORST experience of my life and that they ruined this one experience I would have to remember. Now I am stuck coming up with $635 in addition to having to drive over 200 miles each trip or facing the chance of my dress not being what I needed” she said her sorrys and said that is all I can do and I am sorry you assumed we’d cover it all. Fed up I told her to give me my dress and I was leaving, I will not do business with a company that doesn’t own up to their mistakes and doesn’t make it RIGHT for the customer. She said let me see what I can do for you and walks away, at this point I am in tears and disbelief that things got EVEN WORSE than they already were. I called my fiance to come in, he was waiting outside and he was just as mad at me. We both decided it was best to just take the dress and try and get it done somewhere else at this point. She comes back in and she said you have two options, we can do the alteration (hem and taking out) and take $65 off the total. Bringing it to $570 before taxes or second option taking the dress home. Feeling disrespected at their offering I said I am taking my dress home now and grabbed it and started walking out. She said you cant do that until I take off the pins, I said its fine I’ll take them out myself I dont want to be here anymore. And SHE GRABBED IT OUT OF MY HANDS and said you are violating the contract. I turned around and said “And you guys didn’t violate the contract by making my dress come in LATE AND by ordering the wrong size AND by the terrible experience I have had with you guys?!” I was DONE and in disbelief she took it from my hands. She returned with a paper saying you need to sign this to take your dress home, it was a pickup agreement saying I was happy with my product and will be taking it as is. I told I am not signing this and my dress is paid in full I am leaving. She wouldnt return my dress so I crossed the agreement out and wrote I am not happy as the product is not what I ordered and the size is wrong!! She then gave me the dress and we left.
PLEASE PLEASE never do business with this company called Miosa Bride in Sacramento, CA. They will literally ruin any great experience you should have getting the dress of your dreams for one of the biggest days of your life.
Before I left, I did mention that they will be reimbursing me for all the alterations I will need to take it to someone else and she advised that they wouldn’t be able to do that. I said, you owe me the hem and taking out and also the damages of me having the terrible experience. She said she will leave a note for her store manager to call me. Which I highly doubt will happen since I NEVER got a call back in the first place. After thinking about it all night, now I don’t even want this dress (eve though she’s a beauty) but she doesnt fit so whats the point? I only fit if I don’t breathe. They are so lucky I lost 16 pounds since my last time there or the dress wouldnt have even gone over my hips.
Please help in advising what I should or can do? Should I just ask for a full refund and take my chances finding a dress in 30 days or what? I am at loss for words. I cannot believe a company can be so ugly and unethical. The fact they she had me payoff the dress before telling me the issue is wrong on so many levels. Can I sue them? For ordering wrong size, making me pay with only a 14% discount for the troubles, being SO late and for the poor service I have been given? Not to mention the wasted time and money on gas traveling here.
I’ll appreciate any advice, thank you guys.