(Closed) WEDDING DRESS NIGHTMARE – HELP PLEASE

posted 3 years ago in Dress
  • poll: What should I do about the dress?

    Take the dress back and demand a refund

    Suck it up and get the alterations done by someone else

    Keep dress and sue for damages

    Give dress back, demand refund and sue for damages if they don't refund.

  • Post # 2
    Member
    3722 posts
    Sugar bee

    View original reply
    weddingtalk :  This company is a disgrace. Fancy making you pay for your dress in full and THEN telling you the size was wrong.  And now they expect you to pay for the rectification of THEIR mistake! DODGY!!!!!  I don’t know what legal recourse you have as I don’t know about consumer law in your part of the world but I would seek legal advice immediately. I would also go to the media about this and expose this store. Is there a local TV channlel or newspaper that could run your story? Over herein Austrlaia those sortof media interventionsoften result in justice for the consumer. Good luck. I hope it all works out and you can put it behind you and be a stunning and happy bride.

    Post # 3
    Member
    1035 posts
    Bumble bee

    Did you pay via credit card? If so, and if you have the original invoice showing the size you ordered, you can dispute the charge with the credit card company. 

    Post # 4
    Member
    559 posts
    Busy bee

    View original reply
    weddingtalk :  did you post this to their yelp/social media pages? It’s petty af but sometimes the best way to get their attention is to call them out like that. A coworker was having trouble getting a local carwash to cancel her monthly charge so she shit on them via FB and got what she wanted plus free car washes for three months. 

    Post # 5
    Member
    631 posts
    Busy bee
    • Wedding: December 2018

    View original reply
    psyche1978 :  what a good idea!! I hope she paid on CC as I’d be so mad! Not only would I want my money back I’d want to tell everyone not to do business there as well!

    Post # 6
    Member
    1158 posts
    Bumble bee
    • Wedding: December 1995

    Can you call the designer?  They might be able to send you the correct size.  

    Post # 7
    Member
    933 posts
    Busy bee
    • Wedding: May 2019

    I’m so sorry bee! I would definitely post on all their social media pages, Google, Yelp, etc. I’d also dispute it with my credit card company. What does your contract say? Your contract should have the size ordered on there and the approximate arrival date. I’d just go back to the store demanding a refund and showing them a copy of the contract where it legally binds them to buying your size or refunding you. If they still refuse, then I’d go talk to a lawyer.

     

    ETA: PP’s idea of calling the designer is a good one. They were responsive to you the first time around, so I’d call them and explain everything that’s happened and ask them to ship the correct size ASAP.

    Post # 8
    Member
    185 posts
    Blushing bee
    • Wedding: March 2019

    Wow that is awful. I’m so sorry! I can’t believe they weren’t upfront with you about the dress being the wrong size. Terrible way to do business. I agree, dispute the credit card charge and definitely post a brutally honest account of what happened on all of their social media. 

    Post # 9
    Member
    459 posts
    Helper bee
    • Wedding: July 2019 - Southampton, UK

    This sounds so fishy.  Because you ordered the dress in March and it took 5 months to come in, I assume it was made to order.  So how can the designer not have had the right size “in stock”?

    Post # 10
    Member
    252 posts
    Helper bee
    • Wedding: August 2018

    No way…  I got my dress at Miosa Bride too but I had a fantastic experience.  We went there on the glowing recommendation of some dear friends who’d also had great experiences getting dresses with their daughters.  I bought the dress in late May when I was visiting family in CA for my wedding in early August, so we had a ridiculously short turnaround time for getting this dress.  She showed only dresses that were available immediately/would ship quickly and in my size, and I still found the perfect dress.  Dress arrived on time and my mom was able to pick it up and take possession of it.

    HOWEVER, the major difference between our experiences is that I didn’t even consider trying to use their alteration services (I don’t believe our friends did either).  I live in PA, so crossing the country for some fittings was out of the question, AND they had a super slow advertised turnaround time.  My mom shipped me the dress and I had it altered locally (by an excellent seamstress – I had lots of work done, including hemming a very complicated hem, letting the dress out, tightening sleeves, and doing some lace work, and it cost half of what you were looking at).

    Seriously, someone there majorly fucked up, because you had communication issues (why didn’t they call you and tell you about the size problem??) and then holding the dress hostage over contract dispute shit?? What the fuckety fuck.

    Definitely take the dress away from them and have it altered by an independent seamstress – I was able to get my dress altered in a week and a half (way faster than 60 days or whatever they advertised).  It’s not too late to get alterations finished before the wedding, but it might be difficult to get another comparable dress and also have it altered before the wedding, should you take the refund.

    Post # 11
    Member
    395 posts
    Helper bee
    • Wedding: June 2019

    Wow I’m so sorry and surprised to hear this was at Miosa. I have visted and it it where my best friend bought her dress. She did not have any issues. That is just horrible and I am so sorry you are in this situation. If you do decide to look elsewhere for your dress, I HIGHLY suggest Second Summer Bride in Sacramento. I bought my dress there a couple weekends ago and could not be happier with the service I received. I ordered my dress from them so hopefully I don’t have any issues but I would suggest them because they are well known for selling beatuful off the rack dresses and helping brides with short deadlines! Check them out on yelp! Ask for Sophie if you can. She was great! I really hope things work out for you!

    Post # 12
    Member
    590 posts
    Busy bee

    I’m sorry Bee, this is so stressful.

    I agree with PPs to dispute the charge with your credit card company and leave bad reviews wherever you can. Those things will get a manager’s attention much quicker than counting on an employee to alert the manager that there’s a problem. They already have your money so there’s no incentive for them to resolve it fairly.

    As far as what to do with the dress, I would keep it and bring it to a reputable seamstress. They should be able to take it out a size. I would insist that the bridal store pay for alterations and would not let it go until they did.

    I’m highly suspicious that the designer “didn’t have your size” on a made-to-order gown. They ordered the wrong size or forgot to place your order and gave you what they had or could get. Very shady. 

    Post # 13
    Member
    40 posts
    Newbee
    • Wedding: March 2014

    that was just outgrageous! how could a company be such a disgrace?! i’m sorry you had to experience all this bee. but since the dress is with you now, i suggest you take it for an alteration yourself, cause it’s really daunting to have to look for another dress just within 30 days timeline. i don’t know how much it will costs you, but i think it’s the most compatible choice you had right now

    Post # 14
    Member
    1007 posts
    Bumble bee
    • Wedding: August 2019 - City, State

    I am so sorry that happened to you, Bee! I highly suggest The Last Minute Bride website. That’s where I’m gettin gmy dress. Dresses ship out the day you order them/next day, VERY reasonably priced, and the owner is a doll whenever I’ve contacted her. Depending on how much it would need to be let out, you might be better of getting a new dress and selling the old one.

    Post # 15
    Member
    2913 posts
    Sugar bee

    1. Leave bad reviews everywhere – social media, Yelp, any wedding sites they may be on – everywhere (this is not trashing the company – this is you being truthful about the awful experience you had that they’ve refused to rectify)

    2. Contact the BBB (hopefully they are with them) and see about getting a case going

    3. If you have any lawyer friends or can afford a lawyer – hire one for a civil suit. I once won against a national dry cleaner because they ruined (bleached) a yellow comforter I had. I sued them for the cost of the comforter, the cost of the cleaning, and the cost of my legal fees – they settled by giving me everything I asked for and avoiding more court costs. You definitely have a case.

    The bad thing about all this is the timing. You don’t have much time to get a dress ready for your wedding. I would go after this company on principle and the sheer amount of money they’ve pretty much stolen from you, but you may have to forego all of that to get your dream dress altered (either there or elsewhere).

    I will say for me, the suit I started took some time, with lots of letters exchanged between the cleaner and our lawyer.

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