(Closed) Wedding gift broken upon arrival – how to handle?

posted 5 years ago in Etiquette
Post # 3
Member
7904 posts
Bumble Beekeeper
  • Wedding: March 2012 - Pelican Grand Beach Resort

Call the gallery and ask if there is anything they can do.

Post # 5
Member
699 posts
Busy bee
  • Wedding: November 1999

We had a similar situation, but a bit less personal of a gift–someone sent us Tiffany toasting flutes that were broken when they arrived. They came directly from the giver, not Tiffany’s, and of course when we took them in on the off chance they’d replace them it turned out they were a regift, as we were starting to suspect (facepalm).

Anyway, back on topic, they were also parents’ friends, and we never did say anything to them except to send a card thanking them for the lovely flutes (of course once we knew they were a regift we *really* couldn’t say anything). But maybe since the person who sent it to you really did intend to get you a lovely gift, you could have your parents say something?

Post # 6
Member
7904 posts
Bumble Beekeeper
  • Wedding: March 2012 - Pelican Grand Beach Resort

@GreenEyedMoon:  You can always ask. Gosh, if only people would just order from the registry!

I wouldn’t tell the gifter, whether you get it replaced or not. I’d just send the thank you and move on. Also, make sure there was no insurance on it. You should be able to tell form the shipping stickers on the box.

Post # 9
Member
4047 posts
Honey bee
  • Wedding: November 1999

If you have the money, could you buy a replacement yourself and throw out the broken one?

I might mention to the giver that it was poorly wrapped but I don’t know I’d tell her it was broken as that might really hirt her feelings or make her think you didn’t appreciate it. Even though it was most likely her fault. At the same time, I’d want to say something so she didn’t make the same mistake in the future.

Post # 11
Member
699 posts
Busy bee
  • Wedding: November 1999

@GreenEyedMoon:  OK, going a bit off topic–what kind of pottery did you collect in Japan? I love the yakishime stuff (Bizen, Echizen, etc). Fortunately what little I did buy while living in Tokyo made it back safely (thank goodness for Japanese packers).

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