(Closed) Wedding horror stories

posted 8 years ago in Recaps
Post # 3
2781 posts
Sugar bee
  • Wedding: July 2010

What does your contract with your hair and makeup stylist stipulate? I suggest phoning her and explaining that you’re glad she sent someone over but that you were very unhappy with the results and disappointed, etc etc and can she offer you some sort of compensation.

The hotel is more difficult. I would have phoned the manager as soon as I saw the room in that state. Again, I would phone rather than write a letter. It’s a lot easier for someone to ignore a letter and a lot harder to fob off a phone call. Did you fill in a comment card before you left the hotel? 

I’m so sorry this happened to you! But focus on the good, you said your wedding was beautiful and now you’re married! Sometimes awful things happen, and I’m so sorry it had to happen to you! 

Post # 4
1045 posts
Bumble bee
  • Wedding: January 2008

First off, congratulations on your marriage!  Don’t forget to post some pics when you get them back!

For the makeup artist, I would see what sort of writing is in your contract, but I would first ask for a full refund.  Do you have her email address, so you can do it in writing?  Other than that, I don’t know what you can do, other than make sure you leave honest reviews about her “services” on any websites where she has been reviewed.

For the hotel, is it part of a larger chain, or is it independently owned?  Definitely write a letter detailing your complaints, and what you would like for a resolution (full refund of the room?).  I would follow up the letter/email with more communication, until you get a resolution.  And, of course, post some online reviews, so other guests can know to watch out!

Good luck!!

Post # 5
2695 posts
Sugar bee
  • Wedding: April 2010

I agree with the other pps email the makeup artist to get some $$ back and then leave the hotel a comment card.  If they refund you some $$ you might get lucky. 

Oh yes and vent here about contacting your vendors. Your family and friends will get tired of hearing it.  My SIL complained for almost a full year and now none of us will talk about their wedding for fear of hearing more complaints.

Post # 6
83 posts
Worker bee
  • Wedding: October 2009

I would definitely contact the hotel.  I think a letter would be better than a phone call, because there’s no record of a phone call and a letter or email has a trail.  Also, if the hotel is a chain, address it to a high ranking executive, like the CEO of the company, and it should get someone’s attention.  I had to do this with an airline once when no one else would listen and got a quick response.  Are you looking for any sort of reimbursement from them?  Just be clear in the letter what you’re looking for from them in addition to telling them about the horrible experience you had.  I also agree with jhphi – post some online reviews and let people know how bad your experience was.  Sorry this happened to you!

Post # 7
433 posts
Helper bee
  • Wedding: May 2011

I honestly just got so pissed off for you while reading your story. O M G! WTH?! I am so so so sorry this happened! But I am glad to hear your wedding was a success. Post pics ASAP! 🙂

Post # 8
1336 posts
Bumble bee
  • Wedding: March 2010

Glad to hear you were able to find solutions and survive the craziness. 

Post # 9
102 posts
Blushing bee
  • Wedding: May 2010

I’m sorry this happened to you!  I had a mini panic attack when I read that the etsy bag was missing, so I can’t imagine how you felt!!!!

I agree with other posters that you should call these vendors to give them the opportunity to make it right by you.  I know that a lot of these businesses depend on customer reviews to get new clients.  If you give them the opportunity to fix it, and it’s still not fixed to your liking, you have every right to post a negative review.  I know that I base a lot of my decisions off of online reviews.

It sounds like things worked out in the end though!  I’m excited to see your pictures!!



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