- 4 years ago
- Wedding: June 2013
I saw another thread that referred to some issues experienced with a shop on Etsy. I engaged with Parcel Post Wedding because I like the way they had their items packaged and the shop description stated that everything was done by her in her print shop. I found their prices to be reasonable, as they were listed in the $3 range. I contacted the shop owner to see if they could produce my invites if I provided the artwork, which I got from another vendor on Etsy who was terrific.
We began on April 4, when I sent over the files of the artwork. They quoted me a price for all the elements and I decided on what components I wanted. I made payment on April 11 once they sent me the link, and then corrected it (it was the wrong quantity). I was already getting a little irritated because she was sporatic in her response to my questions and took longer to email me back than what you would think someone running their own business would. I found it odd that the link was to another shop on Etsy, OhCaraPapers, which was not the shop I had been commmunicating with.
We also made a decision on the color and type of pocket I wanted for the invitation on April 11, which was an extra cost. I paid $265 through Etsy and then $35 through PayPal. I emailed several times through the process asking for an ETA and about expedited shipping, which never got responded to. I finally received part of my order on April 26 but no pockets or envelopes. I sent a couple of emails requesting tracking numbers for these items or at the very least an ETA since I was now right at the 8 week mark to send out my invites. Oh and did I mention that she recommended I have everything shipped to me unassembled so that it wouldnt get damaged in transit, even though they are invitations that would be going through the mail anyways!
It wasnt until I got rude about how frustrated I was with the process, the length of time it took and the fact that I paid about $4.50 an invitation for something I have to assemble myself – I said I would begin a charge dispute with my credit card and open a case on Etsy, she replied on April 30. Her reply was snarky and put the blame on me. She said had she known of my timeline we could have looked at other shipping options. I inquired about that no less than 6 times. She also went on to say that I agreed to having the items shipped unassembled, which I did because I had no idea how long it would take otherwise and stated as much when I agreed to the shipping. She also said that she was having the pockets and envelopes sent to me directly from the manufacturer to accomodate my timeline. When the description of her shop says that everything is done by her in her shop, I didnt think I would have to take into account any lead time for her to obtain supplies.
She finally gave me the tracking info and I was going to have to wait nearly a week and a half for the pockets and envelopes. ETA was Weds, May 8 and my RSVP cards asked for reply by June 1. I could not wait that long since I would have to assemble myself, I would have not been able to get them out until after that following weekend. I then paid $165 to expedite shipping from a manufacturer myself. I asked if I returned the items if she would give me a partial refund for he cost of the pockets and envelopes. She agreed but let me know it would be less the restocking fee and I would have to pay for the shipping. At that point, something was better than nothing.
When I began to assemble by invitations, I noticed I was shorted RSVP cards and belly bands. Additionally, about half of the cards I had had frayed edges and I hade to recut them. When the pockets arried the following week, there were no envelopes. I emailed to ask, and got no response. Thank god I purchased those items myself, had I waited I would have been delayed again trying to source envelopes.
I was completely bewildered by the whole experience, and decided to leave me feedback on Etsy, recounting what had happened. I also opened a case since I never received any envelopes. I receive an email saying that if I changed my feedback they would issue me a full refund. I agreed and changed my feedback. That night she refunded the $35 I paid through paypal and let me know they would process the remaining on Monday, May 13.
That day came and went with nothing. I emailed asking for confirmation with no response. I emailed again saying that I felt that it was a ploy to get the feedback changed with no intention to follow through. I was told that it wasnt the case, the refund was in process. On May 19, I emailed again asking about the refund, I was then told that they were waiting on the return of the pockets before issuing me a refund.
I said that given their track record – I would not return until they issued the refund as agreed. The refund was contingent on the feedback, not the pockets. I even presented a compromise, refund the amount less the cost of the pockets and the remaining once the pockets were returned. They refused. When I said that I would ask to revert my feedback and file a case with the BBB, I was told that if I did, evereyone I ever do business with would see this, and my reputattion would precede me. They then went on to say that they happen to know alot of “important people” within the company that I work for.
I was appaulled, not at the notion that they could ruin my reputation with my company, they couldnt – I cannot believe people behave like this when they are trying to run a business, especially a small business on Etsy where word of mouth is so important.
They said for every negative comment I made, they would do the same. I then got an email saying, “FYI – I know your name, you don’t know mine.” Not sure if that is intended to scare me, or what but I am not, now I am just more angry than ever.
With some research and the billing information sent in the box with the pockets, I have discovered that this person has a long history of scams and issues similar to mine. They are based out of Arkansas.
shops linked to this person on Etsy:
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