Post # 1
It has been 2.5 months since my wedding and the photographer contracted an 8 week turn around for her completed photos. She also told me after the wedding that we’d have them on or before May 23. May 23 came and went, I checked in with her a few days prior to see if we were still “on target” and she did not respond.
Emailed her a couple days later, no response. A couple days after that, no response. Husband texted her (she is friends with his best friend’s wife), no response. Then he sent a facebook message a week later saying we had a contract, paid in full, what’s going on? She writes me immediately after saying she’s having migraine issues and it’s no excuse just wanted me to know, so she tells me she’ll have everything uploaded to our album site the following day (May 30). I see details pics slowly uploading. By that Friday, only 1 album was done. Saturday, the reception album shows up. Fast forward to today— we are still missing 3 albums.
I have emailed her twice since the photos stopped uploading- she has not responded to either.
She is now 2.5 weeks past her original deadline, and 1.5 weeks past her second “they should be done by tomorrow” deadline. I am not the type to get shitty or threatening, but seriously??? This is the most unprofessional situation I’ve dealt with and I would never treat my own clients this way. I’m quickly losing respect for her, but I do love the work I’ve seen so far and I would like her to put in the standard effort and not just throw the last three albums up quickly edited to get this crossed off her list. However, it feels really crappy that she’s been paid in full and TIPPED already (wish I had waited to tip her for completed project) and now I’m just hung out on the line for whenever she plans to return to focusing on my photos….
What would you do?
Post # 2
If you have her phone number, I would try callign her in a couple days if you don’t hear from her. I find people are easier to get a hold of via phone, for some reason. It’s really easy to just ignore emails, lol. There are 2 ways I’d consider approaching this:
1. You know she’s been suffering migraines and you’re worried because you haven’t heard from her and just want to make sure she’s alright and everything is still on track to be finished soon because you’re REALLY excited about your photos.
2. Just tell her she’s been really unprofessional in her lack of care for deadlines or prompt responses to emails and that you’d like some of your money back if she doesn’t get the photos done by a certain date.
Post # 3
I just went through the exact same thing. I waited 20 weeks for my gallery to be uploaded. After communicating with her, we got about 30 edited photos in a sneak peek after about 8 weeks. She had major issues arise during the time she was working on our package. A computer crash and rebuild, and a death in the family. This all pushed her productivity back.
There r all kinds of things that can affect the photographer, they r humans and things happen to them. But I can completely understand ur frustration. It was 6 months from my wedding before I could even think about getting a single print.
Edited to correct wait time, it was 5 months which is about 20 weeks.
Post # 4
I definitely understand the human element. I recently lost my pregnancy and could not adhere to all of my deadlines/ promises with clients for 2 days. However, I actually still worked from home and answered calls and emails in between bouts of hysterical crying. It wasn’t the best for me personally, but I’m a professional and knew I couldn’t just blow off my job 100%. All I need is for her to be honest and responsive and I would catch her a break…. but not responding and not doing the work, is a combo that leaves EVERYTHING to be desired.
Post # 5
Yup, there is still a level of professionalism to be adhered to when a person provides a service, especially under contract like most wedding photographers. Fortunately, mine was extremely professional even tho she missed two and almost three deadlines.
Post # 6
Andthepupmakes3: I agree with you thats the unresponsivness is the most annoying part. If she would at least respond it would help you with your next step. I would definitely give her a call to see what is going on since she isn’t responding to emails.