Post # 1
A bride’s most important vendor is the wedding photographer, down the line people do not remember the taste of the cake, the food, the sound of the music, but we look with our eyes and relive the memories of that day through our photos. My wedding was on April 22<sup>, </sup>2016, it’s been 6 months since the best day of our lives occurred, but now it lingers on a nightmare. I hired this couple, in our contract it stated 6 hours of coverage, 200-300 photos digital, 25 prints, a photo book, and we get all of our pictures in 6-8 weeks. It’s now six months, I have 253 pictures and 27, I repeat 27 are of my husband and I, we have NO PHOTOS of the reception, besides someone shaking someone’s hand, and nothing from the cake, dancing, ect. We actually paid 2 EXTRA HOURS for them to stay and take more photos to the end (8 hours of coverage total) we paid them cash that night, and paid the full amount a year before the wedding. The female photographer we originally hired bailed out on us, but the husband did a great job shooting and had an assistant with him. The wife is the owner of the company and now they’re getting a divorce and I have no more photos being sent, she won’t speak to us, only the husband is trying to, and she told my mother in law a month ago due to the inconvenience she’d send us copy rights to all of our photos in the mail, STILL have no received them. I called her last week, she answered, told her who I was and she hung up on me and never answered my calls since. I am not sure what to do, my only issues is that we do have 253 photos, but it’s the same stinking photos over and over again, but in black and white, or a different angle. What should I do? We don’t have our prints, our photobook, and we paid them two extra hours FOR WHAT????
Post # 2
You could get a lawyer to look over your contact and send a letter to the business demanding they fulfill your contract, the photo book and prints. If they didn’t take more pictures than what you have then you are SOL
Post # 3
oliviapsoto : Does your contract state that you are owed anything in terms of extra prints/products/a partial refund? Is there anything in the contract that you can point to in order to perhaps light a fire under the photographers? Is it financially worth it to you to contact a legal professional who would be able to offer you more specific advice?
Post # 4
Did you pay with a credit card? I would report this to your bank and say you have not received services paid for to get your money back for the time being.
Post # 5
Rather than asking for advice from internet strangers, go see a lawyer and pay them for their education and expertise. It won’t cost that much and it’s amazing the response you get after one letter from a lawyer.
Post # 6
oliviapsoto : You have very few options here.
A bad review (shaming them) is one way to go. Perhaps a thread, “x retailer” did an awful job In My Humble Opinion on wedding bee 🙂 Another is a formal letter from a lawyer (expensive). You may have some luck stalking down the assistant and contact them directly.
Chances are though if it wasnt sent by now, the wife doesn’t have them or lost them or over wrote them. The lawyer may be able to get u a refund on the extra two hours, but the retailer has a lot of leeway under artistic discresion unless you asked for x amound of separate poses adn they did provide over 200 photos.
If it is that important to you, get a lawyer. If the memories are what is truely important to you, create a facebook group (or email account ect) for photo sharing and get photos from your guests.
I feel for you bee! It sounds like a frustrating situation and I understand that it’s disappointing. At the very least I’d warn other brides (facebook/yelp/wedding wire ect), but make sure to stick to the facts and not embellish and say things like they “stole” from you.
Post # 7
My SIL’s venue closed down unexpectedly, took thousands of dollars in deposits from several couples, and left town. She and the other brides were furious and contacted Jesse Jones, a reporter with a local TV station. He started an investigation and now the attorney general is investigating criminally! I’m not saying you should do all those things but finding other hurt brides might help you guys get leverage against this vendor.
Post # 8
- Wedding: October 2015 - Ruby Princess
have a lawyer write a letter. probably all it will take.