(Closed) Wedding Pictures

posted 7 years ago in Photos/Videos
Post # 3
1927 posts
Buzzing bee

I absolutely think you need to ask for some money back.  Especially since she didn’t follow through on multiple obligations that were agreed to in a written contract.  BUT.. if I were you, I would wait until I received my photos before I started that fight.  I would hate for her to “punish” you by withholding your photos because you pissed her off.

Post # 5
1135 posts
Bumble bee
  • Wedding: April 2009

If it’s in your contract, and she broke that contract, then you deserve some kind of compensation.  I’m a little surprised that she isn’t offering that already–that would be the best way for her to handle this situation.  We had similar problems with the length of time to get our pictures back, so I understand your frustration and concern.  Moose1209 is right, however…absolutely don’t say anything about a partial refund until you have all your pictures edited and in hand.  Good luck!

Post # 6
584 posts
Busy bee

I would DEFINITELY wait until you get your photos before starting anything that could potentially end up in drama…this is the person who is editing your images, and the only one who has all of the pictures from your wedding day!

Post # 7
1405 posts
Bumble bee

It’s not uncommon for wedding photographers to get into a time crunch and run a few weeks behind.  IMO, yes you can ask her for money back, but she doesn’t have to give it to you.  You would have to take her to court, and that is kind of counter productive.  Personally, if you ask for money back or make a big stink out of this, she will probably spend minimal time on your images and it will just make matters worse.

She is only at 12 weeks, which isn’t horrid.  I would ask her when they will be completed and then hold her to it.  If she needs an extra 3-4 weeks, it’s probably because she is backed up and doesn’t want to rush through your images.  She wants to give them her full attention and full retouching time, so why not give her that extra time.

Post # 8
162 posts
Blushing bee
  • Wedding: September 2009 - The 19th Century Club

I think there’s a misconception that photographers are vindictive and will try and keep your photos from you or do a bad job editing them if you make them mad. If you hired a true professional, they more than anything want to make you happy and get you your photos! Editing can take a lot of time, and she probably got behind with a lot of weddings to edit.

However, she should still be delivering on the items that were promised. I would reach out to her about timing, just to make sure you are on track to receive them and by what date she will be finished, and also inquire about what wasn’t fulfilled. If you don’t address these things now, your animosity will grow and it will be further delaying the process of her being able to remedy the situation. If they aren’t things that she can fix after the fact (such as something that did or did not happen on the wedding day), maybe she can do something else: upgrade an album, give you a print credit, a connection session, etc.

Good luck!

Post # 9
7300 posts
Busy Beekeeper
  • Wedding: September 2012

Sadly shit happens. There could have been a family emergency or something else that prevented her from producing your photos in 8-10 weeks. Remember that photographers are human and not robots that can sit infront of a computer for 24 hours editing photos.

I think you should talk to her and tell her that 14 weeks is the longest that you want to wait since 8-10 weeks was stated in your contract. You shouldn’t ask for a refund just because she is running a few weeks behind IMO

Post # 10
5984 posts
Bee Keeper
  • Wedding: January 1999

I agree with the PP’s.  Try to be patient and wait for your beautiful photos!  If she is 8 weeks late, then I’d begin to wonder. 

Post # 12
265 posts
Helper bee
  • Wedding: April 2012

I say you should be compensated. If still no photos and she hasn’t done everything that was in your package, you need to contact her. I think in the least you should only charged the amount of the package that match the services you received. I know those 4 hours were probably not cheap. Does she post picks on her site? One of my Bridesmaid or Best Man is a photographer so I know it can be awhile to fully edited pictures but she would of contacted her client to tell her. That and customizing the album only after the photos are done, it can take a while. Just call her and see what’s up, she should respond positively to your concerns. I have heard horror stories so I hope this is not the case.

Post # 13
1966 posts
Buzzing bee
  • Wedding: September 2013

I dont’t think you’ll get anything back unless it says “if you dont have your pictures back you’ll get x dollars back”… I think its just one of those things that happens alot. However you should def get back 4hrs worth of money back! Bc thats ridiculous.

Post # 14
1000 posts
Bumble bee
  • Wedding: September 2009

Do you have any proof she left early? Guests/witnesses that saw her leave? I would work on getting that so you have it handy before approaching her with this. I’m curious why you didn’t stop her on the way out if you saw her leaving, or did she just not say goodbye? I would give her 14 weeks (not let her get away with an ambigious 14+) and not ask for a partial refund due to the slightly longer wait. If it goes longer than 14 weeks, I would bring it up along with the leaving early issue, for which you should definitely receive at least some money back.

I’d also be concerned about the two albums… who knows when you will get those… I may do a little pre-emptive questioning on that too. Get it in an email when you can expect to see your album designs, and then how long once you approve those to get the actual albums. Tell her you are now concerned about these due to the extra length of time it took her to get the gallery of images to you. If she can’t guarantee you a reasonable timeframe for albums, I’d ask for a full refund on those asap and take the photos to another studio to have an album created.

Post # 15
3049 posts
Sugar bee
  • Wedding: January 1991

Does she not do a “first look”? Do you really not have ANY professional photos yet? (Not that that changes anything). I just would think that they would make it a priority a week after the wedding to produce some edited photos of your wedding. It could be 3 or 4 even.

Anyway, I think you should have a discussion with your photographer. It’s common that they will take longer than they contract for, especially if they overbook themselves. But I feel like they should contract for a longer period of time instead of promising something they can’t do. It would take a lot of stress off of them. Regardless of what happens, I think a nice conversation will at least let you know where he/she is in editing photos and whether he/she is diligently working to get them to you.

Sometimes a nice conversation can just ease your mind. Oh, and do ask for some money back or an extra freebie of some sort. I’m always adamant about getting SOMETHING when somebody else breaks their contract, especially if it is multiple things. All they can do is say no and you have to wait (like you’re already waiting).

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