(Closed) wedding planner : email limit?

posted 10 years ago in Beehive
Post # 3
2695 posts
Sugar bee
  • Wedding: February 2008

um, that is kind of ridiculous.  If you haven’t hired this person already, keep looking.

Post # 5
217 posts
Helper bee
  • Wedding: May 2009

I’ve never heard of such.  I agree–if you haven’t already hired this person, keep looking.  If you have, review your contract. 

Post # 6
2004 posts
Buzzing bee
  • Wedding: November 2008

That’s pretty weird….nevertheless though it couldn’t be that hard to adjust to. Just send all your questions in one email. She probably instituted the policy after being inundated by clients’ emails, but really that should be her problem not yours. If she’s come so highly recommended I am sure despite this weird policy that she will do a good job.

Post # 7
1045 posts
Bumble bee
  • Wedding: January 2008

It could be that she wants to make sure that nothing is "missed" in a flurry of separate emails.  Have you been sending her a lot of short emails with different points, such as one email about linens, four emails about flower choices, seven links for invitations, three emails about catering, two emails about musicians, etc.?  It could be that she’s trying to stay on top of your event by forcing you to organize your thoughts into something with a little more structure.  For example, a bi-weekly email with different categories, each with its own list of questions and notes.

I don’t know the whole story, but perhaps she’s just trying to make your communication style match up a little bit more with the way she’s used to doing business.  Good luck!

Post # 8
778 posts
Busy bee
  • Wedding: March 2009

I’ve heard of that before, it happens when too many emails are sent in one day.  It allows her to keep organized, I’m sure you would dislike it if you sent one email with several questions and she answers you question by question.   I would spend all day compiling questions in one email and then hit send at the end of the day.  Allow her one day to answer all your question.   It’s about organization.

Post # 9
248 posts
Helper bee

No – not heard of that.  Our planner has an "unlimited" email policy but set a number of live vendor meetings she would attend in the early planning stages within the boundary of the contract.  That said, she has gladly exceeded her "maximum" with us at no additional charge.  I think the wording is in the contract to protect herself from being drug from meeting to meeting by people who are vendor shopping.  By limiting her meetings to co-attend, it helps the client really focus on when the planner’s assistance is most needed. Perhaps that’s what your planner intends – to set a "limit" on emails to protect herself from an unorganized person sending her 25 emails a day. I try to save myself and my planner time by keeping an ongoing list of questions organized on a Word document which I email to her every couple of weeks to review and act on.  This has worked out great for us. 

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