Post # 1
I am not really sure what to do but I figured other bees have had experience with this as well– our wedding planner has been extra slow at getting back to me.
We hired her in October 2012 and put down a deposit for our September 1, 2013 wedding. She seemed extremely on top of things at that time that we hired her, despite the fact that she just had twins in September 2012. I’m sure she has been very busy with the babies etc. since then, but we have only heard back from her twice since October. I have sent her a few long emails with questions and ideas, mostly about which vendors to use, etc. As for the first email that I sent in October, she got back to me a month later. I sent her a second long email in late November and she still has not responded. I have sent her other emails since then (for example, about meeting with the florist and what hotels to book/how many rooms) with no responses.
The main reason we hired her is because we no longer live in the city where our wedding is taking place, so we need vendor recommendations as well as the day-of coordination. I don’t feel like I am getting any help on this, and I have done almost everything myself, but there are still a few things left to decide that she could help with.
I know that she is a new mom of twins, so I feel bad about pressuring her etc. It is still 8 months from the big day, so technically there is still time to plan. But that being said, I have already booked most of the vendors myself, as well as created my own budget and vendor spreadsheets, and created a wedding timeline/checklist (as part of our contract she is supposed to help with these things).
What should I do? I know the wedding is far away, but when should I put my foot down? Is 8 months too early to be freaking out? In the past few months I have chalked it up to her being busy with new babies and I definitely don’t want to be insensitive to that— but when should I just say hey, I am paying you and you need to be responsive (IMO responding to an email can be done from anywhere and there is no excuse not to). Is there a nice way to inquire what she has been doing and why she isnt responding?
Post # 3
I would not pay for a service you have not received. I would try to renegotiate with her for a reduced plan, since you’ve already done so much work on your own. If she’s not willing, I would end the professional relationship. I know she’s busy, but your time and money are just as valuable as hers!
Post # 4
You need to phone her, not e-mail and if she doesn’t talk to you or isn’t planning to be more helpful when you phone her I would fire her and either replace her or just do it yourself since you already have done most of it.
Post # 5
If she hasn’t done anything, fire her and pay someone who will. She took the contract knowing she had babies to take care of, and I’m sure she needs the money to buy two of everything. If she needs it she needs to live up to her end of the contract.
Call and ask what the delay is and set a timeline for her to respond, reduce her rate, or refund your deposit.
Post # 6
I know how you feel. I’ve been feeling up and down regarding our wedding planner as well. We also booked ours a year in advance and there have been times when communication wasn’t at it’s best. She always apologized and sometimes it turned out she had a few emergencies. Then I felt immediately guilty for doubting her. It’s just that my older brother had a bad experience with his wedding planner and my mom gave me the riot act before I hired her. I want to be understanding, but so far I’m still second guessing all the money I paid her and what she’s done on her end for it. It’s maddening.
Post # 7
Phone call. November? It’s January 13th. Be prepared to fire her if she doesn’t have a good excuse.
If the twins are her first babies, she probably did not have a clue. You can be sympathetic, but also be hardnosed about your expectations and set up some really unambiguous ground rules. How often can she check her email? What does she feel is a reasonable time to respond? Would it work better for her if you had a regularly-scheduled conference call every fortnight at a set date and time to go over the wedding planning? One week may be reasonable around the holidays with new babies. Ten weeks is ludicrous and she should see it coming.
Post # 8
Just an FYI/update… I decided to fire her once and for all… I emailed her saying we were very unhappy with her responsiveness, etc. She emailed back saying she understood and that she has been busier than she hoped with the twins.
That is great and I’m glad she didn’t put up a fight, but why could she respond to that email and not the others? Grrr. That just frustrates me. Way too much time was wasted worrying about that situation. Anyways, its over and she did refund most of our deposit!