Post # 1
I need a little advice on what to do/how to approach this situation with my wedding planner. She has been a planner for 15 years and her reviews and portfolio are amazing. She came highly recommended to me by one of my bridesmaids (they’re alumni of the same sorority and the planner plans nearly all of their alumni events and weddings for their other sorority sisters). It’s important to note that my wedding is 2000 miles away from where I live, so I especially felt like I needed a wedding planner since I’m so far away and she lives in the city that I’m getting married in.
Anyway, I hired her. The main thing I need help with from her is vision development and execution. We had a few phone meetings to discuss ideas and after our final phone meeting, she assured me she would have 3 design proposals with rough pricing estimates based on what we’ve discussed in two weeks. We actually set an exact date that she would be sending me those proposals. Two days after that date passed, I realized that she didn’t send the proposals, so I sent her an email to check in. No response. Waited til a week after I sent the check in email to follow up again via email. No response. I called her. No answer. 3 weeks past the date I was supposed to get the proposals, I sent another email – this time basically saying it’s not okay that she’s been so unresponsive to me and that if there is something going on in her life or if there are other projects that are taking priority over getting things done for my wedding or at the very least responding to my emails, to let me know & we can part ways. Lo and behold, she reponds early the next morning and apologized for her unresponsiveness and said she’d have everything to my by Tuesday morning. Tuesday came and went & no proposals. On Thursday, I contacted my bridesmaid who recommended the planner and told her what was happening and she reached out to the planner. The planner responded to my bridesmaid and the next morning sent the proposals to me.
Yay! Right? No. It’s clear that these proposals are just things that she made for other brides and they are actually pretty underwhelming and kind of tacky. Not to mention, there were tons of elements that I told her I need that aren’t included. And of course there were no price estimates.
I haven’t responded to her since receiving the proposals (yesterday). I’m just honestly unsure how to handle this situation. Any thoughts?
Post # 2
I’d stop working with her. I went through two planners before finally settling on my third one specifically due to lack of responsiveness on their end. I at least expect a response within 3 days, even if it’s just to say, “I’m very busy and I’ll be in touch with you on X day.”
My planner was a critical part of my wedding because I also got married out of state and needed someone in the area to talk to people, check on vendors, and keep things moving. I was not prepared to pay money to someone who was not on the ball and not executing things in a timely manner. Drop her and find someone who takes their job seriously.
Post # 3
When you say you hired her – does that mean you paid her already?
If so, I would try to get my money back.
Wedding planners are supposed to ease stress not contribute to it.
Post # 4
Fire her. You don’t need to waste anymore time on her. I have a DOC and I decided to let go the 1st one I was going to use for WAY less than what you described. Professionalism is important to me. My wedding is important to me.
If the planner is not timely or professional now and you continue to use her you really can’t expect anything different for the outcome of your actual wedding.
I read a thread a few weeks ago called “ruined wedding” or something like that about how her cake came ruined, nothing happened on time, caterer came late/ served cold food, things were skipped…all because of the full service planner.
Post # 5
- Wedding: July 2019 - Southampton, Hants, UK
Cut your losses and find someone else. You shouldn’t have to work so hard to get poor results.
Post # 6
She’s hindering your planning process which is defeating the entire purpose of hiring her.
Post # 7
Stop working with her immediately!
There are a million and one things that can and WILL go wrong: you need someone you can fully trust to keep the sailing smooth. She has already proven multiple times that she cannot stick to her own deadlines, does not take initiative, does not provide services requested…why on earth would you work with her?
Even if you’ve already paid her money and cannot get it back, it is worth the peace of mind of working with an actual professional.
Post # 8
Stop working with her- if she can’t get it together now, it’ll be a mess when your actually wedding comes. It sounds like a disaster waiting to happen.
Post # 9
I would fire her… She is not answering your emails or phone calls nor did she provide you with what you requested… If you stick with her I don’t see it ending well.
Post # 10
Fire her. If she’s this unresponsive now, she won’t really change and suddenly become dependable anytime soon.
Post # 11
Definitely stop working with her immediately. FWIW, I planned my wedding from 3,000 miles away just fine. If you’re an organized person you should be fine. Bonus points if you have at least one family member in the town you’re getting married in, to do some in-person stuff for you (helpful, but not necessary). I didn’t have a DOC because my brother handled a lot of the day-of stuff, but I think a DOC would be money-well-spent if you don’t have someone like that in your family. Whatever you decide to do moving forward, my primary recommendation is to not work with this coordinator from here on out.
Post # 12
“Due to lack of communication, responses and clearly different visions in mind, I believe it is best for us to part ways.”
Did you pay her? Because I would be asking for a refund on all “services” so far. she did not meet expectation.
Post # 13
It’s already been said, but I would definitely let her go & get any money you paid her back. It’s ridiculous how little effort she’s putting into the service you’ve hired her for. I’d look at the missed deadlines and lack of responsiveness as no call/no shows that would get you fired at a different job.
Post # 14
evie24 : Obviously you should just fire her and find someone else.
Post # 15
Sack her. If nothing else, she’s been downright rude and isn’t coming up with the goods.