(Closed) Wedding ring issue

posted 13 years ago in Rings
Post # 3
1315 posts
Bumble bee
  • Wedding: September 2008

Well even if you got a discount, you still paid for it.  I would go back in and say you aren’t happy with it because X,Y, and Z.  Then ask what can be done to make it satisfactory.

If nothing else, the jeweler should take it back and refund you your money so you can go elsewhere and get what you want.

Post # 4
107 posts
Blushing bee
  • Wedding: August 2009

I would absolutely say something!  This is the ring you are going to wear for the rest of your life!  Regardless of the price, you paid for a non-defective product.  The need to either provide you with a refund or redo/fix your ring.

Hope it works out for you!

Post # 5
751 posts
Busy bee

I second (ok third) rosy & strawberry….bring it back…other thing I would do is go to a different jeweler to see if they can help if you can’t get it resolved.

Post # 6
1194 posts
Bumble bee

I agree with the others.  Bring it back.  You will be unhappy if you don’t.  It sounds like customer service means something to them, so you should speak up.  There is always a nice way to bring it up, too, so do not worry about seeming demanding.

PS I can’t see any imprefections in your photos if it makes you feel any better!

Post # 7
371 posts
Helper bee
  • Wedding: June 2009

The snagging is especially huge here.  You want to be able to wear your ring all of the time and if it’s always snagging you’re going to be taking it off constantly.  I vote take it back.

Post # 9
135 posts
Blushing bee
  • Wedding: November 2009

I don’t see any big version of the picture so I can’t see the problems! However, if you are unhappy, you are perfectly within your right to have them make it exactly how you want it.

Post # 10
483 posts
Helper bee
  • Wedding: April 2009

I say take it back. If you notice those things now, you will always notice them forever and will be unhappy with it. But then you might feel badly about taking it back because of the sentimental value attached to it. So, take it back before that can even start.

Post # 11
2639 posts
Sugar bee
  • Wedding: November 1999

I can’t see it larger, but you did pay even if you got a discount, so take it back!

Post # 13
153 posts
Blushing bee
  • Wedding: September 2009 - Harbison Chapel & The Maple Lane Farm

I agree with the other ladies, take it back.  You paid for it, you don’t want to look at it in the future and wish you had taken it back, so go for it!

Post # 14
1485 posts
Bumble bee
  • Wedding: July 2008

Absolutely, take it back.  We took my wedding ring, which was also custom, back three (3) times.  I joked that I was feeling like Goldilocks – and of course, we had friends and family who I’m sure thought that I was crazy.  The first time (it’s channel set diamonds) the setting was too thin (I had wanted it to match the e-ring, whereas the jeweler assumed that I would want it thinner, to be soldered to the e-ring), and the two center diamonds were not set symmetrically.  Yes, it was a subtle thing, but I’m an engineer, and it drove me crazy.  Then, honest to god, the diamonds were perfect but the setting was too thick.  Then they finally got the setting just the right thickness, but there was something a little off – I finally figured that the edges of the band on the e-ring were just a little more rounded than on the wedding ring.  It wasn’t even something you could really feel, but the light reflection on the bands was different.

Anyway, two months later, it was Just Right. 

Seriously, take it back as many times as you have to, until it is Just Right.  You deserve it.

Post # 15
3952 posts
Honey bee
  • Wedding: July 2010

Of course he should go back and take it to the jeweller DG.  Here’s why.  Two good reasons.

1)you have to wear it for the rest of your days and it needs to be comfy

2)you don’t want it catching and ruining really cute sweaters you wear every winter for the rest of your born days!  Lol!

I believe that they owe you that quality workmanship and you are entitled to have them fix it or they should give the money back.  I’m sure they will do the right thing when he goes in there to talk to them. 

Post # 16
71 posts
Worker bee
  • Wedding: May 2009

DEFINITELY take it back!  this is one time in your life you really shouldnt settle, and although it is a giant pain, in the long run you will be happy you worked hard to make your ring perfect.

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