Post # 1
I’m having a little bit of a dilemma about my wedding ring. I’ll need to give you a little background so that you can fully understand.
My engagement ring initially was set crooked. The stone was tilted and there were a number of delays resulting in Mr. Doctor being unable to present the ring on my birthday, on this amazing hike we did (where he had the proposal all planned for), and a weekend where we planned to go out of town. We wrote a letter expressing our dissatisfaction, and our jeweler fixed the ring, gave us a coupon, our setting for 1/2 off, and generally worked really hard to make us happy. We felt happy to be working with them despite the glitch.
So, when we went back to get my wedding ring, we didn’t hesitate to work with them. They offered to do a custom wedding band to match complete with matching pave diamonds. They took a mold of the engagement ring, and sent if off to be made.
We received the ring last week and it was… well, less than perfect. The milgrain was crooked and sharp in areas. It caught on my skin, cloth, and pretty much everything else near it. Some of the diamonds were set too deep and not symmetrically. It didn’t sit flush to the engagement ring because it wasn’t straight.
Now to be perfectly honest, it’s a small 2 mm band… No one would even notice the multitude of imperfections. But I look at it and I’m just kind of "Grrr…"
I’m not mad at the jeweler, and we only paid $300 for a heavy platinum/diamond ring. But I’m having a hard time deciding whether to bring it up with the jeweler or let it go. What would you do?
The pictures I’m including aren’t meant to be artistic, just to kind of show you the defects (as much as we could without a good macro lens). You have to click on the enlarged version to see any of the defects!
Post # 3
Well even if you got a discount, you still paid for it. I would go back in and say you aren’t happy with it because X,Y, and Z. Then ask what can be done to make it satisfactory.
If nothing else, the jeweler should take it back and refund you your money so you can go elsewhere and get what you want.
Post # 4
I would absolutely say something! This is the ring you are going to wear for the rest of your life! Regardless of the price, you paid for a non-defective product. The need to either provide you with a refund or redo/fix your ring.
Hope it works out for you!
Post # 5
I second (ok third) rosy & strawberry….bring it back…other thing I would do is go to a different jeweler to see if they can help if you can’t get it resolved.
Post # 6
I agree with the others. Bring it back. You will be unhappy if you don’t. It sounds like customer service means something to them, so you should speak up. There is always a nice way to bring it up, too, so do not worry about seeming demanding.
PS I can’t see any imprefections in your photos if it makes you feel any better!
Post # 7
The snagging is especially huge here. You want to be able to wear your ring all of the time and if it’s always snagging you’re going to be taking it off constantly. I vote take it back.
Post # 8
@Thanks Erin, I do feel like they are glaring, but I know part of it is that I’m being meticulous. That’s exactly why I’m hesitating on the take-back.
Fiance and I talked it over this weekend, and he works right by the jeweler’s, so I think he’ll probably bring it back tomorrow and talk to them. It’s hard, because he’s not a very confrontational guy, and would rather have me take care of this… but after having such extensive negotiations about the engagement ring, I just don’t feel like I can muster the energy to do this one.
I’ll let you know what happens!
Post # 9
I don’t see any big version of the picture so I can’t see the problems! However, if you are unhappy, you are perfectly within your right to have them make it exactly how you want it.
Post # 10
I say take it back. If you notice those things now, you will always notice them forever and will be unhappy with it. But then you might feel badly about taking it back because of the sentimental value attached to it. So, take it back before that can even start.
Post # 11
I can’t see it larger, but you did pay even if you got a discount, so take it back!
Post # 12
@Angelas… you can check it out on my blog. Just click on the picture and it will enlarge. If you look really closely at the outline even in these small pictures, you’ll see that the top edge is not even. 🙁
@ES=good advice 😉
Post # 13
- Wedding: September 2009 - Harbison Chapel & The Maple Lane Farm
I agree with the other ladies, take it back. You paid for it, you don’t want to look at it in the future and wish you had taken it back, so go for it!
Post # 14
Absolutely, take it back. We took my wedding ring, which was also custom, back three (3) times. I joked that I was feeling like Goldilocks – and of course, we had friends and family who I’m sure thought that I was crazy. The first time (it’s channel set diamonds) the setting was too thin (I had wanted it to match the e-ring, whereas the jeweler assumed that I would want it thinner, to be soldered to the e-ring), and the two center diamonds were not set symmetrically. Yes, it was a subtle thing, but I’m an engineer, and it drove me crazy. Then, honest to god, the diamonds were perfect but the setting was too thick. Then they finally got the setting just the right thickness, but there was something a little off – I finally figured that the edges of the band on the e-ring were just a little more rounded than on the wedding ring. It wasn’t even something you could really feel, but the light reflection on the bands was different.
Anyway, two months later, it was Just Right.
Seriously, take it back as many times as you have to, until it is Just Right. You deserve it.
Post # 15
Of course he should go back and take it to the jeweller DG. Here’s why. Two good reasons.
1)you have to wear it for the rest of your days and it needs to be comfy
2)you don’t want it catching and ruining really cute sweaters you wear every winter for the rest of your born days! Lol!
I believe that they owe you that quality workmanship and you are entitled to have them fix it or they should give the money back. I’m sure they will do the right thing when he goes in there to talk to them.
Post # 16
DEFINITELY take it back! this is one time in your life you really shouldnt settle, and although it is a giant pain, in the long run you will be happy you worked hard to make your ring perfect.