Post # 17
Agreed with everyone. One of the main reasons is the wedding band is something you will wear for the rest of your life. It will be a constant reminder of your unsatisfying experience if it’s sitting on your finger crooked all the time. . I am sure the jeweler will udnerstand your point and fix it for you. 🙂
Post # 18
I agree; for whatever reason (Can’t think of one now but there may be one!) the jeweler may not even be aware of the glaring faults. You are still a customer, and not only a paying customer but one who has a discount due to their error in the first place. I agree with everyone else; you definitely should have it fixed since you will be wearing this for the rest of your life.
Post # 19
Big update. We hadn’t heard from the jeweler in several weeks, so fiance finally called yesterday. Turns out that the ring was so manked up (technical term, isn’t it?) that they had to send the ring back to Natalie K (the manufacturer) and they determined that there was no salvaging the ring whatsoever. They are recasting it and resetting the diamonds.
Sheesh… this ring supposedly went through quality control twice– once at the manufacturer and once at the jeweler, and yet it is so messed up that they had to recast it!
Things that make you shake your head! Good thing we have a few months left!
Post # 20
Wow…aren’t you glad you spoke up now!
A great example of advanced planning (ie, not waiting til last minute to purchase wedding rings!)
Post # 21
I just got the ring back for the "final" time. You won’t believe this, but I got the ring back essentially no different. They’re trying to tell me that they re-cast it, but that is such bull-hockeypuck that I can’t even tell you. The diamonds are still unevenly set, and it is clear that they just shaved down the areas that were catching. There is still the uneven milgrain in the same place and the diamond holes underneath are in the exactly same uneven line… exactly the same!
I’m so upset I don’t even know what to do with myself. It’s one thing to give me a jenked up product. It is another thing entirely to LIE about it and say you did something that was clearly not done! Aaagh!
We also just found out that the jeweler is going out of business. I am so screwed!
Post # 22
Argh! Dang!!! So sorry dg! That sux! No wonder they’re going out of business – geez! Can you take it elsewhere to see if another jeweler can do anything for you?
I was hoping when I saw you had updated that it was good news…you needs a (((HUG)))
Post # 23
BOOO! I’m so sorry doctorgirl. Any chance you can just get your money back?
Post # 24
At only $300 for a platinum/diamond ring (okay, $300 is a lot, but cheap for that) I would cut your losses and take the ring to a different jeweler and have them use the materials to mark down the price of a new ring!
Post # 25
I don’t know if it is worth it… I just don’t know at this point. I’d rather have my money back than look at this mess of a "ring". I do know that every time I look at it I get very very mad and that I don’t want to wear this the way it is.
With the company going out of business, I don’t know what kind of recourse I have. I DREAD going to talk to them again because I am completely at my wit’s end with them. I’m scared I’m going to lose it and either cry or shout at them… and that’s just not me! I don’t have time for this cr*p!
PS good suggestion Tulip.
Post # 26
I was reading another post, and it reminded me that I should update this saga, since I’ve just dispensed advice to be aggressive to get your ring the way you like it.
Now mind you, I’m not holding out high hopes here (for 1 because the company is going out of business)… but we went back to the jeweler to find out the status of my E ring warranty now that they’re going out of business, and I worked up all my courage to tell them that I was still very dissatisfied with the wedding ring.
The guy went through a big show of getting out the microscope because he "just couldn’t see any flaws. After all, they re-cast the whole thing.", but all you have to do is rub your finger over it to feel the knife edge of the milgrain. I pointed out the persistant flaws that clearly hadn’t changed from the first time I got the ring. He seemed shocked that the ring wasn’t actually re-cast, but without protest took the ring back and said he’d have the jeweler work on it again.
Third time’s the charm? Maybe…
In the meantime, I ordered a titanium and wood ring that matches my fiance’s wedding ring. I’ll happily wear it on one hand and wear my engagement ring on the other.
Stay posted. I bet you anything, next time I see the ring, the milgrain is just more filed down 🙁