Post # 1
I’m not sure what to do. I just tried on my wedding dress for the first time, only to discover that the manager had written my measurements wrong. She wrote down that I had a 35 in bust (even though I was wearing a 36d bra) And then ordered the dress in a size 12 Because that is where my waist and hips fell. When she remeasured me today, she got 39 inches but my hips and waist were the same size. She told me that I must have grown (keep in mind I’m 32 and have been wearing the same size bra for the last 3 years). And if she had the measurements from today she would have ordered a 14 or 16 based on their size chart.
I was in tears from the minute I put the dress on because it was tight and my boobs were on display popping out of the dress.
I felt very unhappy, and when the store owner called she was very rude saying that you can get different measurements each time you measure something based on how you do it. she claims they can’t get the size 14 in in time (wedding is in March) and refuses to give a refund, cause they made no mistake. She claims she would have ordered the same size with my measurements today, every dress needs to be taken in or let out to fit.
She said they would pay for the alterations (in mind mind showing she knows they messed up). But I’m truly doubting that they will be able to alter the bust the 3 inches (there is not that much seam allowance) and have it look ok.
Do I have any legal rights since the problem stems from them doing their job wrong and being mislead? I signed a paper agreeing to the size 12, but I never would have had I seen the measurements and her so incorrectly measuring my bust. Also, the sample dress I tried on was a 12, but it fit in the bust, and as I now realize it’s cause it was most likely stretched out, which feels like false advertising to be told the size they are ordering is the same as the one I tried on.
Post # 2
the sales lady even made the comment that twice as much cleavage is showing in the dress than in the photo of the sample. Also, size note, she has a hard time zipping the sample- wouldn’t that send red flags to order the next size up?
Post # 3
Sorry that happened to you bee. That store showed really bad customer service to be putting the blame on anyone else other than themselves. I hope the alterations work out! If it were me, I’d let them do the alterations but as soon as that dress in my hand, I’d give them a piece of my mind and let them know I wouldn’t recommend anyone to that shop. I’m pretty appalled by their response to you. But just know, it’s not about the dress (although it does suck!) but it’s about marrying your best friend! Wishing you all the best.
Post # 4
Ok. Something similar happened to me. Wrong measurments too but the dress was also defective (missing a waist). This is what worked for me: Next time you go in, mention you’ve been the same bra size this whole time. Yes, different measurements do produce different results, but not THAT different,. However, if you’ve been to the doctor lately (or your company does a health screening thing) they do track your weight and mention that per your records (and have them with you) you haven’t gained weight and therefore the error is theirs. It may also help to have your state/location’s laws on defective goods printed out. If you are in the US, the BBB can usually help and lists laws and such. Most of the time if something doesn’t fit there is an implied warranty that will cover you. Then have a friend start taking pictures of how you look in the salon. Mention yelp, wedding wire, and potential lawsuits if applicable. My plan was to upload pics of me looking awful to their business yelp, google, knot, wedding wire accounts to show how *great* their services are. I got a full refund doing this from a place that doesn’t do refunds at all. However, as my dress had no waist, my boobs weren’t covered at all so it was hillariously bad. Good luck! I hope you get your refund. However: remember, you can always have a corset back installed to get the fit correctly.
Let us know how it turns out!!
Post # 5
Were you wearing the same bra when you tried the sample as when you have tried your dress and have you tried your dress without a bra? That can make a huge difference.
I’m not sure that anything can be done about getting a new dress as you’ve signed off on your size (based on measurements) and that was what was ordered. 🙁 Does your bust change at all during your cycle? You’re right about usually ordering the size up if the sample was tight though, did you know what size the sample was when you were ordering? 🙁 Did you mention anything about losing weight or dieting when you were being measured?? Just trying to work out the thought process!
The difference between a 12 and a 14 is 1.5″ on the bust so I don’t think it would make toooooo much difference and there’s usually about 2 inches a least of seam allowance to let a dress out, it’s obviously easier to take a dress in than out but it can be done! Please try not to worry too much, if you can actually get the dress on then there is always something that can be done about the fit! It just sucks that it adds extra stress to what should be a fun time.
Post # 6
That sounds really rough. I agree that them covering the alterations definitely indicates that they know something was wrong–those are normally not cheap and how a lot of salons make their money. Do you have a picture of yourself in either the sample or your current dress? That might give us a better idea of the situation and what can be done.
Post # 7
Ahhh so sorry Bee!
I think at this point you need to figure out what you can do to fix the dress. Get with an alterations (a GOOD ONE) ASAP! It is amazing what alterations people can do! They can easily solve this problem.
The hard part is you signed off on the size 12… Doing anything like small claims court will be a waste of your time in my opinion.