(Closed) Wedding salon Ordered dress based on wrong Measurement

posted 5 years ago in Dress
Post # 3
1285 posts
Bumble bee

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mmhayes319:  Sorry that happened to you bee. That store showed really bad customer service to be putting the blame on anyone else other than themselves. I hope the alterations work out! If it were me, I’d let them do the alterations but as soon as that dress in my hand, I’d give them a piece of my mind and let them know I wouldn’t recommend anyone to that shop. I’m pretty appalled by their response to you. But just know, it’s not about the dress (although it does suck!) but it’s about marrying your best friend! Wishing you all the best. 

Post # 4
731 posts
Busy bee
  • Wedding: August 2016

Ok. Something similar happened to me. Wrong measurments too but the dress was also defective (missing a waist). This is what worked for me: Next time you go in, mention you’ve been the same bra size this whole time. Yes, different measurements do produce different results, but not THAT different,. However, if you’ve been to the doctor lately (or your company does a health screening thing) they do track your weight and mention that per your records (and have them with you) you haven’t gained weight and therefore the error is theirs. It may also help to have your state/location’s laws on defective goods printed out. If you are in the US, the BBB can usually help and lists laws and such. Most of the time if something doesn’t fit there is an implied warranty that will cover you. Then have a friend start taking pictures of how you look in the salon. Mention yelp, wedding wire, and potential lawsuits if applicable. My plan was to upload pics of me looking awful to their business yelp, google, knot, wedding wire accounts to show how *great* their services are. I got a full refund doing this from a place that doesn’t do refunds at all. However, as my dress had no waist, my boobs weren’t covered at all so it was hillariously bad. Good luck! I hope you get your refund. However: remember, you can always have a corset back installed to get the fit correctly.


Let us know how it turns out!!

Post # 5
180 posts
Blushing bee
  • Wedding: July 2014

Were you wearing the same bra when you tried the sample as when you have tried your dress and have you tried your dress without a bra?  That can make a huge difference.

I’m not sure that anything can be done about getting a new dress as you’ve signed off on your size (based on measurements) and that was what was ordered. 🙁 Does your bust change at all during your cycle?  You’re right about usually ordering the size up if the sample was tight though, did you know what size the sample was when you were ordering? 🙁 Did you mention anything about losing weight or dieting when you were being measured?? Just trying to work out the thought process!

The difference between a 12 and a 14 is 1.5″ on the bust so I don’t think it would make toooooo much difference and there’s usually about 2 inches a least of seam allowance to let a dress out, it’s obviously easier to take a dress in than out but it can be done! Please try not to worry too much, if you can actually get the dress on then there is always something that can be done about the fit! It just sucks that it adds extra stress to what should be a fun time.

Post # 6
381 posts
Helper bee
  • Wedding: April 2016

That sounds really rough. I agree that them covering the alterations definitely indicates that they know something was wrong–those are normally not cheap and how a lot of salons make their money. Do you have a picture of yourself in either the sample or your current dress? That might give us a better idea of the situation and what can be done.

Post # 7
698 posts
Busy bee

Ahhh so sorry Bee!

I think at this point you need to figure out what you can do to fix the dress. Get with an alterations (a GOOD ONE) ASAP! It is amazing what alterations people can do! They can easily solve this problem.

The hard part is you signed off on the size 12… Doing anything like small claims court will be a waste of your time in my opinion.

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