- 4 years ago
We booked our wedding venue a year before our wedding, and as usual put down a deposit. Since we were paying for our entire wedding, we wanted pay installments each month so that when our wedding day came, we were debt free. After reading so many horrifying reviews regarding the service provided by the coordinators there, we made sure we documented EVERYTHING – including every payment made. Each time we would make a payment via email, we would ask for a list of charges by date and the remaining balance. The were able to pay off the venue 2 months before our wedding date, or so we had thought.
The venue contact me through a letter that had the words “URGENT” 2 months after the wedding. In the letter, it stated that we still oweD $900. Confused by the letter, we called and they let us know that there was an accounting error made on January 2013 (an entire year ago) that they did not catch! After looking through our statements it looks to be that they didn’t charge us for that month, and we didn’t catch it because we had so many charges/deposits happening in that time frame.
My question is – can they still charge me for their error, and when I have documentation that states that we already paid off the balance? As you can imagine, we are still recouping after all the money spent.
Greatly appreciate any feedback/advice!