Post # 1
We booked our venue 11 days ago and paid the deposit. The check has already been cashed and the venue’s included wedding coordinator only sent us an email with a copy of the contract to show that it has been received. I haven’t received anything else from her – no greeting or welcome message to say that she’s happy to have us. Also haven’t received any emails about what the next steps will be. Am I overthinking this? Or should I have received a message from her by now? Even before booking it would take her a week to respond, and only after I called and texted to get a reply back. Am I being unrealistic in expecting responses within 1-2 days at most and to have received some sort of message by now? Our wedding is in 367 days, so not sure when most coordinators start communicating with clients.
Post # 2
No, I don’t think you are. I would talk to her once and if things don’t improve then to her manager.
Post # 3
- Wedding: September 2021 - Australia
we haven’t had much conversation from our venue either – not even to say they’d received our deposit of several thousand dollars! They did get in touch when we followed up however, and during our appointment and the emails before we signed, they told us the next steps if we were to progress, so we already knew what to expect.
Our wedding is longer away than even yours, so we are anticipating we will be in touch closer to the day if we haven’t heard from them, using the schedule they gave us – ie, x months before the wedding, you go for a dinner or lunch with the chef to figure out your menu, then y months before the wedding you discuss your wet or dry weather plans… etc. So if we haven’t heard from them a bit before when we’re supposed to book the dinner, we’ll call and speak with them then.
If you haven’t had that ‘next steps’ email I would follow up and ask what they are, as a starting point.
Post # 4
I think a week between responses is too much…my venue usually responds within a day or so to our emails.
That said once our contract/deposit was confirmed, we didn’t receive anything for a while. I wasn’t expecting anything either tbh. We had most of the information from the tour we took and the info they had emailed us prior, plus all the info on their website.
About a month or more after booking, they did email us a little guide which was nice. It had all their rules (like what type of candles are not allowed, when you can start using the venue on the date, etc). It also had some “next steps” like when to schedule the tasting. But tbh now that they’re booked there aren’t really any next steps with the venue until much closer to the date. We don’t expect to speak with them again for several months.
Post # 5
I do think think a week + is excessive for not replying to emails under normal circumstances. That being said, I would say anyone trying to plan a wedding right now to give the vendors and venues some grace. It’s freaking hard right now. Basically all 2020 weddings have been postponed or moved to 2021 (obviously that doesn’t count for people who did something tiny) and most wedding vendors are completely underwater when it comes to their workload right now due to the constant shuffling of events.
I know it 100% stinks for all the couples just starting out trying to plan a wedding, but the reality is the next year is likely still going to be a shit-show when it comes to events, sadly. I feel very thankful that my workload hasn’t been too bad, but I talk to other vendors on the daily who say their workload trying to get back to emails and calls from “current” (aka 2020 couples) and dealing with all the constant changes eats up so much time it has been hard to focus on new bookings…and it’s not as simple as just hiring extra employees to help with the load.
My suggestion would be to draft an email with ALL the questions you have that need answering. It’s hard to say what the next steps should be for you without knowing what kind of venue you have and what’s included. Being that your wedding is still a year away there likely isn’t really anything you need to be doing at this point, but it can’t hurt to just compile a list of all your questions and send it to them in an email. If it takes too long to get a reply pick up the phone and call.
Post # 6
It’s early in your process so I can kind of understand her level of responsiveness. But she should fire off a quick.email saying when you should expect to hear back if she is focused on more immediate weddings.
That being said, I think you need to keep in mind that she is not your coordinator. She is the venue’s employee and she will always protect their interest. It’s a big distinction, and brides often are surprised when something goes wrong on their wedding day and the coordinator is not moving mountains to fix it.
Post # 7
Even before booking it would take her a week to respond, and only after I called and texted to get a reply back.
You knew whather communication was like before you booked the venue. She’s not going to change.
Post # 8
That’s very fair. We assumed that she was slow to respond because she didn’t think we were serious about booking the venue. We had hoped it would change once we actually paid the deposit since all the reviews for this venue rave about her lightening quick responsiveness and her eagerness to make the bride’s dreams come true.
Thanks to everyone who responded! I did email the coordinator this morning about catering and she responded in a few hours which was surprising to me. I will try to keep in mind that things are crazy right now and so wait times are going to be longer than usual in the wedding business as they are in other areas of business.