Wedding video needs fixes

posted 2 years ago in Photos/Videos
Post # 2
Member
11527 posts
Sugar Beekeeper
  • Wedding: June 2015

sunshadebride :  I would ask specifically about seeing footage from the entrance and first dance if this is permitted per your contract. Can you pay for a second edit? What does your contract say about elements included, final approval and edits?

It’s very odd that they didn’t include one of those things, although time constraints are a thing- but if they do this for a living, they shouldn’t have needed to be told to capture the first dance.

So either they don’t have the footage for some reason, or it didn’t turn out well or they ran out of time for the 20 minutes and didn’t think it was the best choice. If it’s the latter and you can pay for an extra edit, definitely ask for it. 

Post # 3
Member
246 posts
Helper bee
  • Wedding: May 2018

My videographers are contracted for 8 hours which means they will be with us all day. I think you should read your contract to see how long they are supposed to be there and then ask them about the lost footage. That’s weird that they wouldn’t include even a snippet of any of the things missing. 

Post # 5
Member
326 posts
Helper bee
  • Wedding: July 2017

Videographer here! So here’s the thing. There are a lot of time contraints involved in shooting a wedding that *do* require choices to be made between, say, shooting the empty reception room OR shooting your ceremony exit. BUT. Not including ANY footage from your reception indicates that there was a BIG problem. I assume yours was not the first wedding these people shot. They know a reception happened. They KNOW that it should be included in the video. For them not to have done so tells you something happened. Maybe technical failure, who knows. DEFINITELY contact them. Ask for the raw footage. Ask for an edit. Be kind, but don’t be shy about this, regardless of the contract. They KNOW that reception footage is a part of the deal. They’re hoping you let it slide.

Post # 7
Member
326 posts
Helper bee
  • Wedding: July 2017

Ugghh, I’m sorry Bee. A lot of that sounds like the typical difficulties of the job that just weren’t handled by people who know what they’re doing.

1. Ask for goomsmen footage. This is perfectly reasonable and you know they have the footage. A lot of the time the bride gets prioritized over the groom in the edit, especially if their final product is only 20 mins. Another reason this can happen is that the groom tends to get ready in a location that is not as visually appealing as the bride, so the bride’s footage just looks better. But definitely ask for it.

2. Speeches. Again, you know they have to footage, but this is a bit tricky. Judging by the quality of their product, I’m doubting that they had much audio equipment with them. They might have made this choice because the ambient audio picked up by their cameras wasn’t good quality. So definitely ask for it, but keep your expectations low. If the quality is fine, they are just lazy af and can’t be bothered to match the audio up to the visual. Which, judging by everythign else, I wouldn’t be surprised about.

3. Color corection is actually kind of tricky in the video world. Unless you’re working with incredible equpiment and you know exactly how to use it, correcting color and lighting in post production can be a bit of a crap shoot. Since you said that there are over/under lit parts, I’m going to assume that they just aren’t skilled enough to bother with it. It can be a difficult thing to juggle when you’re trying to get a steady shot of an important event, so I can understand not messing with it under some circumstances. Regardless, this is probably not something you can get them to change after the fact.

4. Lighting and focus have to be addressed while shooting, so unfortunately this isn’t something you can have them deal with at this point. 

5. Considering everything else, they should be happy to swap a few clips out for you. This is not a simple thing to do and basically requires a re-edit, so expect it to take some time and only ask if you’re willing to fight for it. We generally don’t offer it. But it sounds like they dropped the ball in a lot of ways, so it should be on the table.

Let me know if you have any more questions! Video is so tough because, as a consumer, you don’t know what you don’t know! And you don’t realize that until you have a product in front of you and it’s not what it should be. And videographers definitely take advantage of that sometimes.

Post # 8
Member
246 posts
Helper bee
  • Wedding: May 2018

Did any of their sample work appear this way too…did they have rave reviews? This seems so weird that all of that stuff would be wrong. I hope you can get some resolve. It’s good that you noticed that you were viewing the incorrect file and that the correct one has more footage. My sisters wedding vid didn’t have any talking in it either, only music but she was aware that it would be that way beforehand. 

Post # 10
Member
246 posts
Helper bee
  • Wedding: May 2018

I hope everything gets resolved and promptly for you. 

Leave a comment


Find Amazing Vendors