- 8 years ago
- Wedding: October 2012
I need a bit of advice.
Our wedding was on October 6th. Our wedding video was due to us between 3 and 6 months after the wedding. As of today (11 days past the 6 month deadline) we have yet to receive the video.
My husband recently emailed the videographer in attempt to get a new date that we could expect the video by. As a response, the videographer apologized and offered us raw footage or copies for our families as some kind of consolation prize. Unfortunately, we had already paid for these two add-ons with our orginial package. So this is what my husband said:
Thanks for responding.
We passed the six month mark about a week ago so I understand we should not expect the footage within the six month window. We have already purchased the raw footage and extra copies of the film for our parents.
I understand that you may not be able to make timelines specifically but I would just like to know when we can expect to see the final products. Our current trip concludes with my family on Saturday and we will be seeing Cara’s family in about a month. We had hoped to have the footage by then to show to our families as we wanted to be present for them to watch it. If I had known it would have taken more then the full six months I would have requested we specify a more hard deadline in the contact as it stands now we don’t have a required date of completion. I just want to ensure that Cara and I are able to see our wedding video within a reasonable time frame.
To which the videographer didn’t respond… my husband sent another email inquiring about this one and this is the response we got:
I did Matt but I am not exactly sure how to respond. When you say you want to know when, I can tell you that it takes me 1 – 2 weeks to finish a product, sometimes less, sometimes more.. it just depends. And it depends on how well it goes, if there are other committments that are keeping me from editing, time with my little boy and life in general. So, its hard to be exact. If I give you a date that is quicker than I can accomplish the task, you will be happy now but upset when I tell you I did not meet the date. If I give myself plenty of room and time to complete the project, that would not make you happy either.
I can tell you that your wedding was in October and I am currently working on June weddings at this time. And there are a few August and September weddings after those. I wish I could hire an editor to help me get some of these weddings completed but there is just not enough money in a wedding film to allow me to do that.
I can send you the raw footage if you would like so you can have that to look at. I was able to get the Highlight Film finished for you while you were out of town and am glad I was able to do that for you, even though it was late also. The finished product will be similar to the highlight only it will include a little more footage.. but the look and feel will be almost identical.
I hope this helps. I wish I could tell you I could have it for you next week but that would be a lie and would only be an attempt to appease you.
What the hell? I don’t even know where to begin or what to do. I guess I don’t really have a specific question… but any advice would be greatly appreciated. We haven’t responded yet.