Post # 1
I got an email (well, a series of emails) from my caterer asking for a review of their services on wedding wire. I reviewed them honestly, and subtracted some for their miscommunications: showing up 30 min late, not following the table layout we decided on, not being able to take beer and wine deliveries the day before the wedding, and not knowing that the woman we were meeting with wouldn’t actually be there on our wedding day. I gave them 3.5/5 stars.
I just got an email that they are disputing that they ever worked with me, needing a signed contract in an email to Wedding Wire in order to post the review. This is obviously why then only have 5 star reviews and why they only have about 6 reviews posted for this entire year. I moved and no longer have a copy of the contract and will not be able to post a review.
So be aware of this tactic when looking at wedding wire reviews.
Post # 3
That’s rubbish! Could you not review elsewhere on a different website? I’d put your findings out there somewhere. You may not have a contract, but you might have email evidence or something.
Post # 4
- Wedding: November 2013 - St. Augustine Beach, FL
@OneDayMrsW: Unfortunately this is a commonly reported issue with Wedding Wire. I would find other review sites and make sure to re-post the fair review there as well as on here.
Post # 5
@OneDayMrsW: Do you have a copy of the email requesting a review? Maybe that will work.
Post # 6
I always wondered about Wedding Wire.. everything seems to be rated very high and there aren’t a lot of reviews.
How terribly misleading for consumers and unfortunate for you to waste time writing an honest review.
Post # 7
I never trusted Wedding Wire for any reviews because I knew that they had a sketchy practice with them.
Go elsewhere and report honestly about your vendors.
Post # 8
@OneDayMrsW: That’s so annoying. Thanks so much for letting us know. I don’t understand why they would want to do that, unless the vendors give them kick backs or something.
Post # 9
Email correspondence, even a request from the vendor themselves, is not sufficient proof. There are no other webpages that already have reviews of this caterer, but I may do a google review or something. I didn’t post there from the beginning because I didn’t want it linked to my google account. Since guests didn’t notice these issues, and I don’t like to publically disparage our wedding day.
They never asked us for feedback otherwise, so at least they’ve gotten the feedback haha.
Post # 10
@OneDayMrsW: use yelp if you Can
Post # 11
@OneDayMrsW: Ugh that is soo annoying. Thanks for the heads up!
Post # 13
@OneDayMrsW: woah! I was not aware of that policy. I definetly won’t bother looking at their vendor reviews if its that easy for vendors to block bad ones! Thanks for the heads up! I would probably add a line about that to my review and post it EVERYWHERE ELSE.
Post # 14
Thanks for sharing this. I’m not surprised, since as others already said there are way too many positive reviews on their site and when there are negative reviews, they’re always at the very end.
I also hate that these days anything less than five star is considered a bad review. WTF? 3-4 stars is still good. I also actually like to see negative reviews because it makes me feel like the positive reviews are more legitimate and actually represent their client base. And I like to see why people didn’t like a business. I’m not going to NOT use a vendor just because they have one bad review online.
Post # 15
I booked a lot of my vendors based on their reviews, so hopefully they are all okay! Like another be said, use yelp, I use it all the time. In fact I already wrote a bad review of a Cupcake shop we were going to use until their bad business.
Post # 16
That’s a load of rubbish… If I had known then what I know now! I’m sorry!