Post # 1
Hi girls, I just wanted to share with everyone our experience with our wedding photographer. I’m hoping that this has not happened to anyone else, but I feel compelled to warn all CO brides out there of ours.
After interviewing several photographers, my husband and I decided to go with Weddings by Tepper. We originally found them on the Wedding Sites and Services website and loved the fact that it was a husband and wife team who came from a family full of photographers. After meeting with Tepper several times before our wedding, we felt more and more confident knowing that we picked the right photographer.
Skip to June 2008. The day of the wedding was a bit chaotic, as many of you know and others will soon find out. With that said, my husband and I both relied on Tepper and her husband’s experience to take the pictures we had discussed, and didn’t think twice about how they were being taken. It wasn’t until we received our online album that we wondered what happened. Out of the 900+ pictures, it was extremely difficult to find enough pictures to even put into an album. The majority of our pictures were dark, extremely distant, and flat. In fact, it’s difficult to find any difference between our professional photos and those taken by my mother-in-law.
After expressing our concerns to Tepper, she offered to do whatever she could to fix our pictures. We then decided to meet in person and go over the list of pictures we wanted cropped or modified. Again, since there were only about 120 useable shots in the bunch, we didn’t think it was unfair of us to ask her to fix about half of those. It wasn’t until our meeting that told us she would only be willing to modify the pictures we wanted for our album, and that’s it. Considering she missed critical shots like our first kiss, exchanging rings, and even walking down the aisle, we clearly didn’t think that was fair. Tepper then proceeded to blame:
- the DJ for being in their way, though neither she nor her husband asked him to move
- our ceremony for being too short, though they both chose to stand in the back of the venue to take all of our pictures
- our wedding party for not knowing where to look, though they never told us when they were taking a picture, much less which camera to look at
- our venue for being too dark, though they had over a year to do their due diligence and check out the lighting… which they both agreed they never did.
After that meeting my husband and I thought it would be best if we came up with a compromise, due to her defensive reactions after expressing our concerns. Since the album cost the same amount as our final payment (per her contract), we were willing to forgo the album and walk away with our high-resolution pictures on CDs. That evoked even more hostility, and her emails became angrier by the day. Never in my life have I dealt with a person that lacked basic customer service skills.
Needless to say, our photographer went from offering to modify all of our pictures, to slight modifications of the album pictures, to only giving us direct outputs from the camera with absolutely no modifications. So, essentially, my husband and I paid this woman for direct output images that were no better than those from our friend’s cameras. For her, it wasn’t a matter of making sure her clients were happy, it was about her winning.
Working with this woman for the last two months has been nothing short of a nightmare. She even had the audacity to post a testimonial from us that was completely taken out of context, after knowing how upset we were with her work. This of course makes me wonder how credible her other testimonials are.
Feel free to look at our album:ttp://www.weddingsbytepper.com/pages/login.phpusername: creencollinspassword: 062808Click on “View Photos"
Again, we hope that this has not been your experience with this company, but we wanted to share ours, and warn future brides out there.
Post # 3
Ouch, I’m really sorry this happened! I’m not a CO bride, but it’s a good word to the wise for any of us. And you’re right, those definitely don’t look professional at all …
Post # 4
Yikes, this is terrible news! I have never referred a client to this photographer and I won’t ever in the future!
I am so very sorry you had to endure this with your photographer – no one should have that kind of horrendous experience!
Perhaps for your 1 yr anniversary, you could don your dress and have your hubs rent a tux, hire a photographer and make some photos that really count.
I hope the new memories you are creating as a happily married couple will overshadow a disappointing experience.
elizabeth "the Occasionista"
Post # 5
Aww, such a sad story. I looked through your pictures and I can say that you were beautiful, the details were great and you look very happy. The pics were, well, not so great…
Maybe you should plan to do a bride and groom dress up re-shoot. The added advantage is that you can take photos in all sorts of off-beat places.
Wishing you the best!
Post # 6
@ occasionista: I think that is a fabulous idea to do another shoot for their 1 year!
Of course it won’t be the same as the actual wedding day, but if you guys can plan it for 6/28/09 so it is the same day and right on your anniversary, it will still be special. I agree that these photos do not look professional at all. My mouth literally dropped open when I read that they missed the ring exchange and first kiss. Completely unacceptable!! I am not in CO but I know you just saved a lot of brides heartache. Thanks for posting and I hope you are telling this tale on other websites as well!
Post # 7
COBride, have you posted a review of this photographer on WeddingWire.com? I really think you should — that site gets a lot of traffic from brides and grooms looking for vendors, and would be a good way to pass the word to other couples.
Post # 8
Thanks girls. Three months later and I’m still not over it. You think of all the time, energy, and money you put into organizing this day, and all you ask for in return is that the person you paid to capture it does their job. I have posted reviews on various boards just to let everyone know of our experience. I hope no future bride has to go through this.
Post # 9
I’m not real happy with our Professional Photographer X’s pictures either. (I’m not even going into it!) after 2 months we just barely got the high res pix on cd and nothing has had any correction to it at all so I know where you’re coming from. I even blogged about it to vent a little frustration. We had a friend attend our wedding (he’s a 21 year old up and coming photographer) and his pictures are just BEAUTIFUL and I could kick myself. If I could take my decision back, I would have had him shoot ALL of our wedding instead of Professional Photographer X!
BUT… what I did learn was this: After being unhappy with Professional Photographer X’s pictures, I called a different photographer to see about taking some "trash the dress" pics to make up for what I feel is missing in our "flat" pictures from the other Professional Photographer X. I spoke to Kathy Holcombe at Peter Holcombe Photography and she suggested that they take the raw images (which Kathy said were best to use) and can touch them up and fix things. She did tell me this was an option if we wanted to try it because they wanted to help with us not getting good wedding pictures from Professional Photographer X.
So maybe that’s an option for you since you have the raw files also?
Post # 10
Many, if not most, photogs will not let you have RAW files, because they feel an unretouched image does not accurately portray their finished product and they don’t want anyone to see it. You may be able to negotiate this, though.
Post # 11
July2008Bride, our experiences sound way too similar! I have contacted other photographers to see if they can fix my pictures, but since a majority of them are blasted with a direct flash, I’m not sure how much "fixing" can be done. I honestly feel your pain. It’s sad to think that the importance of your wedding day can be taken so lightly by some, who don’t understand that it’s not only your wedding day, but one of the only times that your entire family will be together. At the end of the day, if your pictures don’t reflect that special moment that you all shared, it clouds up the memory all together.
Post # 12
Thanks for the heads up! I hate that this happened to you, but hopefully your sharing your story will keep it from happening to other brides.
Post # 13
That sucks! She missed so much of your ceremony and you can’t get that back. And for her then to be so rude about it is just unforgiveable. You should absolutely make sure to post as many reviews as you can on their lack of professionalism and poor product. All of her excuses are ridiculous – its her JOB to work around those things – that is the whole reason you hire a pro! Hopefully it will make you feel just a tiny bit better to know you are saving another bride the same heartache.
By The Way you looked gorgeous and the good thing is that you have enough to salvage to create a beautiful album!
Post # 14
how weird, their website isn’t working….