- 4 years ago
- Wedding: October 2014
Hi Bees. I am having the weirdest experience with this videography and photography company and I’m just HOPING someone can provide me with some insight here.
I’m looking for a photographer and videographer for my wedding in October. I remembered this company I had talked to at a Bridal Show and contacted them because I loved their stuff. They had my date available for both services, so we coordinated and scheduled a call for a couple days from when I had contacted them. The call seemed to go fine, and I thought things went pretty well overall. The guy I spoke to seemed really nice and genuine and he said he would sent me their prices and policies sheet to share with my fiance. Even though he verbally gave me prices over the phone, I said the sheet would still be a nice thing to have and he said it was no problem at all.
He kept trying to get at my exact budgetary figure, and I was candid and honest about what we could afford. I admitted that we were probably looking at the lower end of the packages of what he gave me (though I didn’t say which of the several levels). But I felt it was better to be honest about that then to try and have him upsell me continually. He didn’t act like this would be a problem in the least (I mean, especially because we would be getting BOTH services from them, it would still be a pretty big chunk of change–several thousand dollars).
Anyway, he told me if I had any questions later to not hesitate to email him, and we scheduled a call for a week from that day to touch base again after I had some time to review the info with my fiance and ask any more questions we might have had. I emailed him that evening thanking him for talking to me and sent him this website I had mentioned on the phone with him that he asked me about.
Fast forward three days and I still have’t received the info or any sort of response so I emailed him again, politely, just to follow up. Silence. So I email him the day before the call just to double check and make sure we were still on; I was still VERY polite in my email. Nothing again. The night of the call comes, nothing. My phone never rings and I never got an email. Nothing at all. I’m wondering if something personal happened (like family illness or something), but if it did I don’t want to butt in and should just email in a couple days.
I let a couple days pass and send a concilatory email saying I’m not sure what happened, but I know life gets in the way, but I’m still very interested in his services; and I’m STILL very nice and polite. Honestly for the quality and all you get it’s a great value, and I know that, which is why I’m trying to hard to get this guy signed; if I go with someone else for what I want the price jumps up by about $600, minimum.
Anyway all this and still nothing from him. At this point I’m feeling pretty hurt and offended, wondering if it’s because I said we would be at the lower end of his packages or if I said something else to offend him. I have no idea. What makes even less sense is that they’re an incredibly well recommended and reputible company, and have won multiple best of The Knot and Wedding Wire awards over past several years. Even the reviews of the company on this site rarely indicate a problem with responsiveness (four stars is the lowest they have in that category).
I thought maybe he booked the date with someone else (even though he assured me on the phone if someone else inquired, he would let me know first that someone else was interested in the date). So I had my friend inquire about availablity for the same date via his site. She heard nothing back and it’s been three days.
I’ve now had another friend send an email inquiring about a completely random day (in case it’s an issue of that day being booked or something else going really wrong on their end) and we’re waiting to see if she hears anything at all.
They’re on the list of companies for another bridal show this coming weekend (but it’s 4+ hours away from me so I really don’t want to have to drive it to confront him) so I would really really like to get them booked before he starts talking to hundreds of brides on the same day. I have no idea what to do. I’m tempted to call this week but after all this I feel like I’ll just get screened or something. I’m also not very confrontational in general, and I feel like I would just get angry talking to the guy at this point. And honestly if he just sent me a brief email that said “sorry things have been crazy! here’s the info,” I would be totally fine and be willing to move forward.
Does anyone have any advice at all?? Has this ever happened to someone else? Am I just being a baby and should call anyway? Is there some unwritten rule that if you book a bride’s date you don’t ever even communicate with another pospective client that has the same date?
It’s been 20 days since we spoke on the phone (1/22).
What the heck bees.