(Closed) went to get my ring cleaned today and…

posted 8 years ago in Rings
Post # 3
Hostess
18643 posts
Honey Beekeeper
  • Wedding: June 2009

I’m glad they found out they were lose before having problems!  I haven’t had any problems with loose stones in almost 3 years.  I think the square stones are sturdier though.

Post # 4
Member
1816 posts
Buzzing bee
  • Wedding: December 2017

Thankfully you didn’t lose any of them before that! Yikes!

Post # 5
Member
1148 posts
Bumble bee
  • Wedding: January 2011

Gosh! I’d insure it before something happens!

Post # 6
Member
2186 posts
Buzzing bee
  • Wedding: September 2010

yeah dunno if he got the plan, but they have a insurance plan of sorts anyway – where they HAVE to check it every 6 months to keep it covered.

also if you get your ring at jared, you can go by any jared or kay’s jewelers (they are owned by same company) and get your ring checked and cleaned for free as many times as you want.

my ring is from jared, and my metro stop has a kays in there, so i stop in once a week to have it cleaned in that little thing. sparkles like the day i got it, and keeps the platinum shiny *WOOHOOO!!!*

Post # 7
Member
360 posts
Helper bee
  • Wedding: August 2011

So good that you caught that! Any good jeweler should check the prongs/condition of the ring whenever you take it to get it cleaned. Plus if your ring tends to catch on everything (clothing, anything fabric) they may be able to adjust the prongs to prevent snags (Medawar Jewelry adjusted mine and it barely snags on anything anymore & I do recommend them too- theyve done several small repairs on jewelry for me at no cost!) 

I actually find I need to have my ring cleaned more than 6 months – if I wait that long, it starts to look a little dingy – so if you notice that its losing its shine, take it in early for cleaning. Also, I was told that for the best cleaning, not to go to the jewelry store early in the morning – later in the day is better because the cleaning machine has been on and running to provide a better cleaning (not sure if thats true everywhere, but its what the jeweler told me:)

Post # 8
Member
661 posts
Busy bee
  • Wedding: April 2012

Glad they’ve been good to you.  I’ve never had a pleasant experience at Jareds.  Undecided

Post # 9
Member
167 posts
Blushing bee
  • Wedding: December 2015

I’m glad you had a good Jared’s experience…

I went in trying to have my heirloom ring resized.  They said they needed to adjust the center stone prongs to do a resizing since the stones could come loose, which was an upcharged.  I being trusting assumed they knew best and said ok.  The next day they tried to give me my ring back and the center stone was WAY crooked – as in I could blatantly see it wasn’t level at all, and this was not the condition I brought it to them.  I almost cried at the woman and she said their ‘head’ jewler would look at it the next day when he was in.

The next day we went back and their jewler was so rude.  He also said that he couldn’t make it any better than it was without replacing the whole setting and charging me more money, and then said there was a chip in the stone at the side prong to boot.

Wait a minute.  This was an heirloom.  There was no chip at the appraisal before Fiance gave it to me.  There was no chip when I brought it in to Jareds.  Logically, the guy who screwed up my ring setting and made it crooked also managed to chip the stone right at the prong.  I cried.  And I took my damn ring before they could screw it up anymore.

I finally got smarter and found a friend who was a manager at a local jewelers (who knew?) and he gave me a list of everything that was wrong with the setting that the Jared’s should fix since they hosed it.  But I’m too scared to bring it back to Jareds. 

Even better, I can’t get my ring insured now, since it has a chip at the corner (and this sucker is still worth $11k with the chip).  I’d have to take it in to have the stone cut down in carat to eliminate the chip which is close to the surface.  This would bring it up in value and make it insurable, but will cost me $ in the short run.

Oh Jareds.  I wish I was smarter earlier…

Post # 10
Member
2186 posts
Buzzing bee
  • Wedding: September 2010

@silverbrooke – why cant you get the ring insured? you can get a ring insured no matter what the cost or what imperfections there are, you just might have to get a new appraisal. also go back to jareds with the papwerwork your friend had drawn up and speak to the manager. they can fix it. did you go to the one in Tysons or the one in MD?? Tysons one near Lee hwy is better – thats where i got my ring. if you want to PM me, my FH used to work for the company and has friends who might be able to help you out if you want. Usually if you let them know whats up – not the douche that screwed up but management – they will fix whatever needs to be fixed. that should have never happend, and they should take care of it.

edited to say – its true that when a ring is resized for more than a size down, the prongs can become loose and have to be reset. they werent lying – but the dude who reset it might have done a crappy job. or depending on what the setting was, it might have been a difficult type of ring to resize and they tried to do it anyway.

Post # 11
Member
167 posts
Blushing bee
  • Wedding: December 2015

I’m with USAA (they are FANTASTIC) and since the appraiser did mention in his official apprasial that the center stone had a chip, they will not insure the property since they wouldn’t be able to effectively replace it.  Now if I got it cut down, they could insure it.  Since they’ve already seen that apprasial, it would be mighty strange if I came back at them with the same carat size and said there was no chip…they probably would call me on it.

I went to the Jared’s off of 7100.  After going to my friend’s shop, their head jewler did say that my ring (in the original 1940’s setting) gold is very porous, and that is why it is more apt to break than today’s metals.  He recommended getting it set in a new white gold or platinum for solidity.  He also said that if I like it as it is, and if I’m not planning on selling it anytime soon, that the chip is so small on the side that it really doesn’t alter the beauty of the rock to the normal eye.

I really don’t want to cut down the size of my stone to fix it, but I would like to insure it somehow…

 

Post # 13
Member
1729 posts
Bumble bee
  • Wedding: July 2012

I’m so glad you’ve had nothing but good experiences with Jared so far! Unfortunately, I have heard a few horror stories from their customers, like @Silverbrooke’s. A little while back, a poor bee got her ring destroyed by them and it had to be melted down and replaced! She was so sad, I felt really bad for her. 🙁

Post # 14
Member
78 posts
Worker bee
  • Wedding: June 2009

I have to agree with the others who have had terrible experiences at Jared’s.  When we went in to look at rings our experience was amazing!!  Their selection was awesome and the sales man was fantastic.  My husband ended up getting my ring from them.  It’s beautiful and AMAZING!  Since then they have been horrible to deal with.  The gouged the prongs on my ring when they were setting the stone and are yet to fix it and their overall customer service it horrifying! 

@Silverbrooke-  I work in the corporate end of a retail company and I am posotive that they will fix it for you if you throw enouugh of a fit.  I think instead of going to the manager in the store  I would call them and ask for the district and regional managers name and contact info.  They will absolutely get it taken care of for you.  Good luck!  That stinks!

Post # 15
Member
476 posts
Helper bee
  • Wedding: April 2010

We got my ring from Shane and have had a similarily great experience.  My center stone was loose after about 6 months and they fixed it for me without any problems.  They also told me that princess cut stones are more likely to get loose because it has fewer prongs.

Post # 16
Member
210 posts
Helper bee
  • Wedding: August 2010

I strongly recommend that anyone considering Jared’s LOOK ELSEWHERE.  I’ve experienced terrible customer service and every time I go in there to have something repaired on the ring (which happens way more often than it should) they say things like, “Oh, I see you got the holiday deal on this ring,” in a snooty tone, like we’re cheap or something.  But what really annoys me is that I’ve lost a stone twice (twice!!) out of my ring and I haven’t even had it six months.  Now I don’t ever clean it because I know a stone will probably fall out. 

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