(Closed) What a snarky reply from the vendor to this bride’s review of their service!!

posted 8 years ago in Flowers
Post # 3
Member
368 posts
Helper bee

Wow, just wow. She should have proofread that, and slept on it before replying. Even if the reviewer was over exaggerating, which seems to happen a lot, she still could have been professional.

Post # 4
Member
3762 posts
Honey bee
  • Wedding: May 2010

I am kinda glad the vendor spoke up and it does go to show there are always two sides to every story.  I think people just need to remember that everyone is human.  

Post # 5
Member
732 posts
Busy bee
  • Wedding: July 2010 - The Tower Club

This is really sad. I do believe vendors have every right to speak up, but this too-personal, spiteful rebuttal is a bit much.

To this vendor I would say (1) paragraphs are your friend; (2) any response should be shorter than the bride’s initial review, free of defensive excuses, and begin with a sincere, “We’re so sorry we didn’t meet your expectations.”

Post # 6
Member
157 posts
Blushing bee

Oh my gosh.  I don’t have problems with the vendors explaining their side of the story, I always look for that on reviews.  However, that looks and sounds like it was written by an overly emo fourteen year old!!!  That is not how you run a good business…. Bad reviews happen, regardless of the vendor.  The actual review probably wouldn’t have scared me off from a good vendor… but that reply ensures that I would never use their services!

Post # 7
Member
4485 posts
Honey bee

The link at the bottom tells who the vendor is though so it’s not exactly a mystery. It would definitely seem that the vendor is unprofessional at first glance. However, no one but the parties involved will ever know the full details of what actually happened, which is why, while reviews are beneficial, you have to take them with a grain of salt and realize that every experience will be different. It’s entirely possible that the customer had extremely high expectations and would not be pleased with anything and could likely be a fluke while the vendor may have had many happy clients until that point. The reply on the vendor’s part could have been handled much more professionally since they do have a reputation to maintain if they wish to stay in business. It’s impossible to know for sure what really happened from that small amount of info.

 

Don’t let that stop you from browsing vendors via reviews, but go in with the knowledge that every one of them are human and you will have different expectations, needs, and experiences than someone else so you can’t automatically assume that their experience is a crystal clear indicator of what yours will be like. When you do interview them in person, go with what your own gut tells you based on your own interactions with them, not someone else’s that doesn’t apply to you.

Post # 8
Member
1518 posts
Bumble bee
  • Wedding: September 2010

Ya she could have handled the response in a much better manner. Saying “when you get married again” along with some of the other comments are completely uncalled for. This response would make me not want to use them just because of their lack of professionalism. They hurt themselves with this reply. 

Post # 9
Member
1775 posts
Buzzing bee
  • Wedding: September 2009

If I were reading the review, I would probably not go to the florist, but after reading the florist response, I definitely wouldn’t use them.

Post # 10
Hostess
16215 posts
Honey Beekeeper

Unfortunately, that reply is out there now with the florist’s business name attached to it. I’m sure the bride isn’t always right, but if I saw a florist give reply like that to a paying client, I’d run far away.

Post # 11
Member
732 posts
Busy bee
  • Wedding: July 2010 - The Tower Club

@summerbvt: Totally true — the review would give me pause, but if the vendor seemed okay and had other good reviews, I might still book them. But definitely not after seeing that reply!!

@OP: Maybe you could edit the link in your post so it doesn’t show the florist’s name.

Post # 12
Member
1184 posts
Bumble bee
  • Wedding: August 2011

this florist was actually on my list of people to contact before this review was posted in the past week or so. while i absoutely respect the vendor’s right to respond to a review that probably was exaggerated, this vendor acted completely unprofessional in her response. she let her emotions get the best of her when she should have sat on this for a day, gotten her emotions under control, and edited herself. i’ve crossed her off my list, even if she does great work i just find this so unprofessional that i’d prefer not to give her my business.

Post # 14
Member
1991 posts
Buzzing bee
  • Wedding: October 2011

Ummm….yeah….if I saw that type of response from a vendor to a client, I would not be utilizing their services.

Post # 15
Member
3068 posts
Sugar bee
  • Wedding: May 2011

This vendor is psycho. She went on ranting like a child. A simple answer explaining PROFESSIONALLY what happened would have been fine but being so immature about it and then ending with “When she gets married again” as if to say she is hoping the marriage falls through, just pisses me off.

Post # 16
Member
3068 posts
Sugar bee
  • Wedding: May 2011

@Oyster Love your comments, the paragraph one made me laugh!

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