(Closed) What are your e-mail response time expectations?

posted 6 years ago in Etiquette
  • poll: When should vendors e-mail you back?
    That day. It's their job! : (6 votes)
    9 %
    The next day is reasonable. : (39 votes)
    59 %
    2 or more days is acceptable. They have other clients! : (21 votes)
    32 %
    Other. Explain below. : (0 votes)
  • Post # 3
    Member
    13082 posts
    Honey Beekeeper
    • Wedding: November 1999

    I think 24-48 hours is appropriate.  They are running a business and have stuff going on, but I also think prompt responses are necessary.

    I had a caterer who took 6 weeks to get back to me with changes to his proposal, and didn’t understand why I said I wasn’t interested in working with him anymore…

    Post # 4
    Member
    509 posts
    Busy bee
    • Wedding: October 2012

    I tend to get worried if more than two days goes by without hearing from someone I’ve contacted. I give them one full day grace because sometimes you’re busy, have meetings, or out of the office for some reason or another. But by the second day you should have at least found 5 minutes to acknowledge the message.

    Post # 5
    Member
    2756 posts
    Sugar bee

    I’m a firm advocate of 24-48 hours, depending on the timeframe. If I send someone an email Thursday/Friday, I generally let it slide if I don’t hear back until Monday or Tuesday because not everyone is glued to their email on the weekends. But earlier in the week, I prefer to hear a 24/48-hour response. Anything less is rude on the sender’s part, honestly. Just because I receive an email and know it’s there does not mean I have the time to sit down and craft a thoughtful response.

    Post # 6
    Member
    1271 posts
    Bumble bee
    • Wedding: June 2012

    I expect a business to respond to me same day, unless my e-mail is sent late in the day.

    I expect an individual to respond to me within 24 hours, because it is possible they have a “day job” that keeps them from checking e-mail during the day. 

    I try not to get irritated if I get a response within 24-48 hours.  I will not do business with someone that takes more than 48 hours to respond to e-mail.  I find it totally unprofessional and rude.

    ETA — I do not expect responses on weekends.  So an e-mail sent Friday should be responded to on Monday.

    Post # 8
    Member
    637 posts
    Busy bee
    • Wedding: July 2014

    I am more of the impatient type when it comes to email.  But usually I will wait a day or so.  If I don’t hear any feedback, kindly send a follow up email making sure they got my first request.  But some vendors are just slow and won’t get back to me until a week later.  So depends on how urgent you are.  If you are just getting quotes and you got millions choices, I say skip to the next one since this one obviously don’t care for your business.

    And I found out some people are just slow on replying to email.  call them is the most efficient way.

     

    Post # 9
    Member
    46469 posts
    Honey Beekeeper
    • Wedding: November 1999

    For vendors, it depends on what I am asking in the email. If it’s just a yes or no, I would hope for a response when they read it, but that could be within 48 hours.

    If I am asking them to draft  a proposal, menu etc I would give them a week. I want their quality work and quality takes time. I am not their only customer.

    Post # 10
    Member
    505 posts
    Busy bee
    • Wedding: August 2012

    I allow about 48 hours.  We connected a few travel agents for our honeymoon and I had a few response back 2 weeks later.  When we email back stated that we’ve already booked with another travel agent, they were shocked!

    Post # 11
    Member
    4755 posts
    Honey bee
    • Wedding: May 2012

    Response time is a BIG deal to me. So typically I want within the day response. Next day is OK, but 2 or more days is starting to be not OK anymore.

    Post # 12
    Member
    1111 posts
    Bumble bee
    • Wedding: October 2012

    @abbie017:  Same here!  We had a caterer we really wanted to work with, but their response time was abysmal.  We ruled them out solely based on that.

    If I email a vendor on a Friday afternoon, I don’t expect to hear back over the weekend because I know that’s their busy time – but, I do expect a response early the following week.  I feel like when I contact a vendor, I’m basically saying, “I’d like to give you thousands of dollars.”  And if they can’t be bothered to write back within 1-3 business days even to say, “Thanks so much for your email!  I will get back to you with the answers to your questions by the end of the week [or whatever],” then they are unprofessional and will likely be nothing but a headache after they have our deposit.

    Post # 13
    Member
    1271 posts
    Bumble bee
    • Wedding: June 2012

    @julies1949:  I dont’ necessarily expect a substantive response immediately (like in the case of a timeline or something), but I do expect a “I’ll have it to you by Friday” type response acknowledging my request and giving me a timeframe.

    Post # 15
    Member
    1271 posts
    Bumble bee
    • Wedding: June 2012

    @Mars62312:  I would call.  Or forward my Monday e-mail with a “just following up…” message

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