(Closed) What Could be Taking SO long?!

posted 8 years ago in Rings
Post # 3
Member
2513 posts
Sugar bee
  • Wedding: December 2009

That sucks! I don’t blame you one bit! I have no idea what they would do for you (compensation-wise) but it doesn’t hurt to ask. You might talk to the manager and just tell him your frustration with your experience at his store. Hopefully he would be able to do something. Good luck to you, that’s a tough one : /

 

Post # 4
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

If it were me, I would demand a refund and go to a different jeweler.

Post # 6
Member
11325 posts
Sugar Beekeeper
  • Wedding: February 2011

I second noritake22. After the 2nd time the prong broke I’d have just demanded a refund. Once could’ve been a fluke, twice is a pattern.

Post # 7
Member
200 posts
Helper bee
  • Wedding: March 2010

I’m sorry that you’re going through this with your engagement ring!  You have every right to be disappointed and I agree with the above posters.  This jeweler should be very willing to work with you or refund your money.  Let us know what happens!

Post # 8
Member
2463 posts
Buzzing bee
  • Wedding: August 2010

i’m so sorry this is happening to you! that totally sucks! a week after my fi proposed, we took my ring back in to be resized, and it took 6 weeks! it had to go to Germany to be resized by the ring’s designer, and it got stuck in customs so they had no idea how long it would take. it sucked! can the jeweller at least let you “borrow” a replacement while they’re fixing yours? mine let me do that after a couple weeks, it made things at least a little better….

Post # 9
Member
1230 posts
Bumble bee
  • Wedding: November 2008

Oh no!!! This is horrible.

I have to say that I agree with Noritake on this one.  I would demand a refund.  Or perhaps you can just get a refund for everything except your center stone, keep that stone and take it to another jeweler to reset if for you – PROPERLY!!!!

This is ridiculous!  I mean really, a prong breaks, is fixed, then breaks AGAIN!!?!?!  THat is poor workmanship and it sounds to me like you’re going to be replacing that center stone at some point anyway, because it’s probably going to fall out due to shoddy workmanship.

Even if you don’t want to give the ring back and get a refund, I think you have justifiable cause to demand some sort of restitution.

Post # 10
Member
2781 posts
Sugar bee
  • Wedding: July 2010

Wait, it’s taking them a month to fix a prong?! That sounds dodgy to me already. But I don’t know if that’s something normal over there or not. I don’t know if they do it at your jewellers but at mine whenever I have to send my ring in or when I ordered my wedding band they gave us a deadline of when the ring would be instore next. So we always knew that no matter what happened our ring/s would be in store by XYZ, if not earlier. Is that something you can request next time so that the time waiting feels a bit easier? It sounds like the inconsistances are what’s really annoying.

Post # 13
Member
2280 posts
Buzzing bee
  • Wedding: April 2011

Where have you been sending your ring? It sounds like they’ve done a crap job all around. 🙁 It’s possible that they cracked your sapphire resetting it, or they used a filler to disguise the flaw which came out during cleaning. And the setting definitiely shouldn’t have a crack. I’d absolutely recommend going to a different jeweler (definitely not a chain in the mall) to see if they can fix it.

Post # 14
Member
35 posts
Newbee
  • Wedding: October 2010

It dosen’t matter when the ring was bought.  I worked in fine jewellery with precious stones for 5 years and it sounds like theres a problem with the ring itself – it sounds porous to me, but I would have to see it to say for sure.  It sounds like a manufacturing fault – please don’t accept this c r a p.

I’d demand a totally new ring, there’s evidently a problem with this one.  I know you love it and you’re probs attached to the stone, but this isn’t fair.

Stand your ground and see if they will give you a big discount on your wedding bands for the inconvenience – good luck x

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