The place that is catering our wedding is also a bakery that ships out baked goods throughout the entire country – they had 300 shipments yesterday alone, on top of holiday orders and running a very busy restaurant. I emailed them a super detailed letter two days ago telling them what we were wanting from them, etc…
The email I got back was short and to the point, something like:
We would love to cater your wedding! Because we are in the middle of the busy holiday baking season, would you mind if we waited until after Christmas to discuss specifics and give you a price breakdown?
I was disappointed b/c I wanted details NOW, but I know that they really are insanely busy this time of year.
I answered that I was fine with that, b/c I know I want them to do our catering. I ran into a similar situation with our bakery for our cakes. It took a week’s worth of back and forth descriptions before we got the final quote b/c they are baking for the holidays and working holiday trade shows.
It’s so, so frustrating when I want to know immediately, and then I have to be realistic and know I’m not the only customer they have…and they won’t even start making my cake for months, so I have time to work out specifics, as long as I have a base quote I’m ok.
If I were you, in this case I’d email and ask for a breakdown of prices. Even though it took a week of back and forth with my bakery, I still got the price of the two cakes, plus amount of deposit, delivery, and setup.I don’t like that they gave you one price without breaking it down.
Giving them the benefit of the doubt, maybe they’re just swamped with holiday baking.
I hope you get the answers you’re looking for!