Post # 1
Hi! I was hoping for some advice from people who have been there or are in the biz! We are starting to put together a list of photographers for our wedding, and I have a list of questions I know to ask the photographer (from browsing the interwebs). One question someone suggested to ask was “What happens if the photographer gets sick?” And by sick I mean as in so sick that they won’t be able to photgraph our wedding.
What is the back-up plan? I recognize it might be different for different photographers, but I would be interested in hearing about other people policies.
What would sound reasonable to me would be either (1) They don’t show and I get a full refund within 30 days of the wedding event or (2) they send a substitute….and maybe I get a partial refund?
This question is really bugging me…I mean, I really do understand that sometimes sh*t happens, but heck, I will be shelling out a lot of money for a photographer. If I get no pro-photos of the day, it makes sense (to me) to issue me a full refund. But if I get someone else (i.e. NOT the person I selected as my photographer), I would expect at least a partial refund…..
Does that make sense? If not, please let me know what the industry standards are – I know I really don’t have a clue! Thanks!
Post # 3
It should be in your contract. I think my contract states that they will be there unless a serious illness happens or a natural disaster. If it’s the serious illness, they will send a back up. I think they have other photographers they work with in case this happens. They just don’t send a random person with a camera.
Post # 4
Ours told us should anything happen (family emergency, death or illness) they work as “backups” with a few other photogs in town in order to provide coverage. Otherwise I guess you call around desperately to find a fill-in?
Post # 5
@Miss Tattoo:This is what ours states as well. Although the back-up isnt specified.
Post # 6
When we were looking for photographers, this was on of the questions we asked. This was why we went with a photographer “team” that had two people. If one was sick, the other would be there anyway. One of the photographers we asked this question to said to us, then I would give you your money back. And what? Leave us hanging dry on our wedding day? NO way buddy!
Post # 7
Yeah we have two photographers. I guess if one was sick, the other would come with back up. If they were both unable to come due to a family emergency, then they would send two others.
Post # 8
Going to get started on vendors in the upcoming months, hadn’t even thought about this, thanks!
PS – you’re getting married in the Keys? I grew up in FL and vacationed there a few times, soooo gorgeous 🙂
Oh, and you’re the day after me! Yay month twin!
Post # 9
That was one of the questions I asked each photographer I spoke with. Each assured me that they hadn’t missed an event in years. Both also said they would send the 2nd photographer + they each had a list of collegues, with similar styles to theirs, that they would contact and send in their place. So we would still have 2 pro photographers for the day. Each also said we would have had the option of a full refund, but like others have said, the day of your wedding is not when you want to be looking for a new photographer.
Post # 10
At the point of your wedding day a refund is moot…..you really want a photographer to be there. An advantage of working with an established professional is that they have deep roots within the industry and secure backups for each event. Most contracts state that if the photographer cannot be at your event for any reason a substitute of equal talent will fill in……and no you won’t get a partial refund. This tends to happen very rarely.
Post # 11
As a photographer, I don’t just provide a suitable replacement should this ever happen, I provide a BETTER replacement than myself, using cash from my own pocket. Therefore, no refund, but a better photographer then me. 🙂
There may be a time when no photographer can show. Say a photographer is not sick, but is hit in a tragic car accident right outside the venue and is critically injured. No one would know and likely a replacement would not be able to be gathered fast enough. This would necessitate a full refund.
Post # 12
Most contracts I’ve seen would provide an alternate photographer of equal or better quality.
I got married in Islamorada in 2003 for my first wedding. We used Keys Wedding Photography I think his name was Bob?… at that time, there weren’t many options in the Keys except for Key West.
Post # 13
Thank you guys for your info! It is good to know what others have/are doing! While I am pretty easy going as far as photography is concerned, my one concern is that I have looked at a few sites and seen some photography styles that I definitely do NOT like (they tend to be very non-life-like with a lot of post-photo editing). But I guess that is something that I can bring up with the photographer…does he/she know people who have a similar style to their own.
@MIss Godiva – Hi Month Twin! I have vacationed in SoCal – another very beautiful place! Congrats!
@TheWheelsOnTheBus – Yes, I have Bob’s contact info (I don’t remember it off the top of my head, but he is on our list). Thank you!
And I know the likelihood of this happening is small, and I certainly hope no one (including the photog) gets into a car crash on our wedding day. I am trying to play the odds “Murphy’s Law” style – plan for the worst and hope for the best!
Post # 13
I have a question. My photographers were a mother daughter team, and the mother was driving with the daughters two children and all got killed in a car accident. It was horrible and heart breaking so we waited until we had no choice but to ask for our deposit back. We paid only $300 but she states only $200 is refundable. We were half way to our engagement photos and had spent over $100 to get ready with nails, pedis spray tan etc. And then like i said were half way there about 50 miles from home before we got a msg explaining what happened.
Should i not get all my money refunded? Is there legally any way she can keep any of it?
Thank you- Kelli S.
Post # 14
Kelli sharp : first, you would get better response if you started your own thread instead of reviving a zombie. 2nd, it all should be in your contract.
Post # 15
Rock Hugger : Backup photographer.