Post # 1
I’m looking for some advice on what to do if vendors don’t meet expectations on the wedding day. Here’s a brief summary of what happened:
My wedding was a month ago and the florist didn’t deliver what I had paid for. I had asked for a petal aisle for the ceremony and unique sweetheart centerpiece but neither of those were delivered.
When I signed up with her a year ago, she had promised that she was a vendor that would be there to setup on the day of the event. Unfortunately, she herself didn’t show up and the assistant was unaware of what she was delivering. The assistant dropped everything off and left. There was no flower petal aisle and all the centerpieces that were delivered looked exactly the same. I was unaware of all this until the ceremony music started.
All the other flowers were beautiful and was delivered as promised. I tried emailing her about this but there has been no reply. Should I keep pursuing this or just drop it? What would you do?
Post # 3
I think you have a right to get what you paid for. If you didn’t get it, you should be entitled to some kind of remedy. Do you have an order form and/or contract? I’d just stop by the shop, or call, with your paperwork in hand. If the petal aisle and different centerpiece aren’t documented in the paperwork anywhere, it will prbably be difficult to do anything about, but still may be worth a phone call. Good luck!
Post # 4
If you don’t have a contract, it will be tough. But if you have something (order form or contract) showing what you paid for you should get your money back (and an apology if you ask me!)
Post # 5
We had major problems w/my venue. They locked me out when I arrived to get dressed (w/my dress locked inside), the outdoor power for ceremony music didn’t work, lost extra favors, couldn’t cool ballroom so guests left early, made us clean up that night rather than next day as previously agreed, and many, many other problems.
I wrote a 3-pg letter of complaint and got an insulting offer of 10% off a future event or a free dinner for 2 with 2 drinks. Hubby wrote more legal sounding letter, and we got an offer of financial settlement of 10% back.
If you’re not happy, I would write a letter (better than email) and nicely state your complaint. If you don’t get response, try again and repeat what was promised but not delivered, state the desired compensation and then go from there. Send this 2nd ltr via certified mail and give clear deadlines for response. If you don’t get a response, then go to the BBB. You can submit complaints to BB easily online. The BBB needs proof that you tried to resolve it with the company first. Even if you don’t get the resolution you want, you’ll still leave a record of a complaint against the company for 18 months. Most reputable companies would want to avoid this.
Post # 6
what if the vendor sucked and it wasn’t really outlined in the contract? like if the wedding planner was bad? do we tell them or just let it go?
Post # 7
Most of the vendors would cringe if a client complains in public. It might help if you tell them that you would post your bad experience (in the weddingbee website) with their company name on it.
Be sure to know what you want before bargaining with them. Do you want a partial refund? Or just an apology? Or both? Full refund might be unreasonable though because they did "all the other flowers were beautiful and was delivered as promised".