Post # 1
I just had my first tasting last night at my venue. We got engaged in November and our wedding is in April. We were pressured into signing the contract because the venue made it feel that all of our dates were getting filled up pretty fast (which may be true). We were promised that the food would be amazing, fully customizable, quoted with prices, we could taste what we wanted, etc.
I received an invitation to the tasting that apparently was for a large group of people, with a generalized menu of a few things, none of which I wanted. I contacted the coordinator and she said that we would not be able to taste what we customize on the menu. I thought to myself, how is that fair?? How can you feed your guests something you’ve never tasted?
We had our tasting last night and the food was terrible! It was cold (and we asked when it was prepared and they said they JUST cooked it), all the appetizers tasted like they were frozen food that was just heated up (Costco tastes even better), none of the entrees were good, and the salad was a mixed salad that consisted of iceberg letter and dried carrot shavings (just like the premade bag from a grocery store).
Needless to say, my family and I were utterly disappointed. We thought it would be an embarrassment to our guests to even eat there. I met with another couple after who said they had to spit out some of the food because it was so gross. We have all signed our contract already, but now we don’t know what to do! Both of our weddings are in April and the next tasting is mid March! What do you all suggest??? Would love some encouraging advice right now!
Post # 3
I hate to say this, but you probably never should have signed the contract to begin with…
Butttt, you could always lie and say that you and your fiance broke up and see how much it would cost to get out of the contract. 😉
Post # 4
I think even without lying it might be worth paying the cost to break the contract and go with someone else.
Post # 5
@jfun5: Does the contract state you can taste what you want? If so, make them give you a tasting of YOUR items.
If not, I’d see what it would cost to break the contract and go with someone else.
Post # 6
Have you spoken to the caterer about your concerns?
Post # 7
Have a heart to heart with the event coordinator and ask to speak with the chef about your concerns… If you are honest and firm, most professional vendors will work to find a solution that works for everyone (b/c the last thing they want is bad reviews). Consider mentioning how many guests your having and you want them to leave with a great impression of the venue and its food… sort of reverse psychology.
You may also want to check on the possibility of using an outside caterer instead of their kitchen team. All professionals have off nights but this is poor form for a caterer during an open house.
Post # 8
Call them up, say you are very dissapointed – and ask them what can be done. Explain that you are contemplated canceling the event with them because of how dissapointed you are and becuase they didn’t live up to your expectations. And they also aren’t living up to their end of the bargain. They need to serve you the food you want, or you can walk. I’m sure they’ll do anything possible to salvage your business. Good luck!
Post # 9
First off, don’t lie to them. Being dishonest won’t help you. Sometimes vendors have connections with other vendors & if they find out you’re lying, that could be really embarrasing & they likely won’t work something out with you. If you say you broke up, its not their fault you are breaking the contract, so you would still be responsible for the full amount not just the deposit (depending on your contract). If you say it was cold food & the quality was mis-represented, thats something they should be able to work with you on. Perhaps “upgrade” some things. I mean if its very cheap, it might be “you get what you pay for” but still, you shouldn’t be getting cold food!
Did you look up reviews about them?
I would ask to taste everything that is being served at your wedding, if there are things you don’t like, ask if you can exchange it with something else. Does your contract say you get this? Or did they tell you at signing that you would be able to taste your wedding food?