Post # 1
We booked a church AGES ago for our April 26th wedding. Every time we’ve contacted them, they’ve said “call us back ___” and left it like that. With three months left until the wedding, I’m starting to get antsy, but they’re still being terrible with communication. It takes 6 days for anyone to ever get back to me. I’m not lying when I say that due to their lack of communication, the only thing I know at this point about my wedding ceremony is that it starts at 2:00pm, and that the rehearsal is the night before at 7:00pm.
I got fed up this past week with the lack of communication and I started looking at other churches. I found another one, same distance from the reception venue, with our date available, and who gave me more information upfront than I’ve ever received from the other church. We attended a service there this morning and it was lovely. After the service, we introduced ourselves to the ministers and they were so warm and welcoming, and genuinely excited when we said we were thinking of having the wedding there. They took us into the office and told us all about what needs to be done and what the next steps are. It was SO REFRESHING. So we put a deposit down there.
Now I have to tell the first church that we’re not going to get married there. How do I do that? What do I say? I assume we’re not getting our deposit back. It was $50, so I’m not that concerned. I just don’t know how to politely step away from that church.
Post # 3
@its_erin_j: I would be honest with the church and tell them that due to the lack of information and communication from their church office, you have decided to change the location of your ceremony. I wouldn’t necessarily say that you chose another church because it really isn’t important in the grand scheme of things for them to know.
If you’re uncomfortable telling them that you could always just leave it at “we decided to change the location of our ceremony” and give no reason at all… But I think it could be potentially helpful for them to know that they need to provide better customer service, so to speak.
Post # 4
I would just tell them what you honestly feel. That you weren’t happy with the lack of information, and that you visited a new church and feel it is a better fit!
Post # 5
@its_erin_j: I would just leave it at “we have decided to change the location of our ceremony”. ONLY if they ask why, would I bring up the lack of communication. At this point it probably doesn’t matter why – since they can’t do anything to change your mind.
Post # 7
I wouldn’t sugar coat it, I’d tell them exactly why you’re changing venues – that their lack of communication and overall interest in your questions is leaving you with an uneasy feeling that they are not the church for you.
Post # 8
I would tell them you’re changing locations due to a lack of communication, but say it nicely. At least they’ll know for future brides and may try harder next time. It won’t do anything for your wedding, but you could be helping out a future bride.