Post # 1
Everyone has their own definition of what their "dream wedding" is. That said, when we first booked our site, I checked online and didn’t find too many reviews at all of our site; the few I did find where positive.
Well, I just checked tonight and saw a horrible review of the site. The bride complained about a few things that I don’t think would bother me (she was asked three different times if she wanted to cut her cake, I assume because the coordinator wanted to give the staff sufficient time to cut it all so it would be ready to consume by the end of dinner…she considered it being bothered) and that the premium bar didn’t include the type of alcohol she wanted. (note, she didn’t state whether or not she was told the bar would include certain alcohol and then it didn’t….I’m assuming she didn’t ask and was angry when it didn’t inlcude what she wanted)
Needless to say, I am still sad that my site has such a poor review. I know there are tons of people out there and not everyone will have the same opinions…but still, it makes me nervous. Anyone else see a poor review of their site but still had a great wedding experience?
Post # 3
try not to stress to much about it – just be sure to follow up with a postive review when its your time and you enjoyed yourself
i was watching bridezilla the other night and one of the brides was complaining about the W in NY, see – doesnt matter where you go, you cant please all of the people all of the time
Post # 5
Trust me, people will find something to crab about at EVERY place. Maybe the bride was a little high maintenance if she let something like the DOC asking her the cake cutting Q a few times too many (hey maybe the DOC forgot, or, yes, she was like, we got cake to serve!) get to her. Sounds like pretty minor stuff.
Don’t worry about it!
Post # 6
I wouldn’t get upset about that review, I think those complaints were pretty nit-picky.
Post # 7
Honestly, the cake place that is the "preferred" vendor of our location got excellent reviews on weddingwire, 4.6/5.0.
and they SUCKED. Their cake was soooo bad I couldn’t bare to pay money to eat it. It was not impressive at all. I had 2 friends try in with me and they were both like "uhhhh, is it ok if we say it’s really bad?’
So, just affirming my idea that reviews aren’t quite spot on
Post # 8
The one bad review seemed like petty issues to me. Remember that many people will complain about something that they felt was poorly taken care of, and many fewer people will take the time to do a review if they were happy. So, maybe lots of the brides were happy!!
Post # 9
thanks everyone! It was really nerve-racking to see the poor review, as I’m sure you can all understand…but it’s helpful just to be reaffirmed that one bad review does not a bad wedding make! 🙂
Post # 10
A few weeks ago, I was surfing WeddingWire.com and I happened to look at my cake baker’s reviews. She had 9 really positive ones, but the most recent one was awful — they claimed the shop delivered the wrong cake and refused to help correct the mistake!
But then she said "the same thing happened again when we ordered from them for my mom’s birthday party." Um … really? Shop delivers the wrong cake, won’t help fix it, and you order from them again? That sounded really fishy to me. So I’ve decided not to worry too much about it — I liked them, they come highly recommended from another couple we know who used them and loved them, and I’m not 100% sure the bad review was legit.
I wouldn’t worry about your site’s negative review — it sounds like that bride was pretty high-maintenance, and maybe hadn’t done her homework on the type of alcohol the bar was going to serve. If she complained about anything that would bother you, check with the site coordinators and make sure they know your expectations. Otherwise, have a wonderful wedding!