(Closed) what shall I do?

posted 7 years ago in Dress
Post # 3
225 posts
Helper bee
  • Wedding: June 2011

I think you should call them and explain to them what’s going on and tell them you already sent them an email with the pictures.

In any case, do you think it’s possible for a local seamstress to fix it?

Good luck!

Post # 4
1843 posts
Buzzing bee
  • Wedding: September 2011

Did you order it directly from the designer or from where?  I would definitely call them and make sure they know you’re unhappy.

Post # 5
56 posts
Worker bee
  • Wedding: October 2011

Who did you order it through? 

If you ordered it from VW (or David’s Bridal?) they should be able (and happy) to help you. But if you ordered it from an indepdent shop, VW will probably tell you to go through the shop.  If you ordered it from an individual you’re going to have to work through that person.

Post # 7
5110 posts
Bee Keeper
  • Wedding: November 2011

Well Im glad that its getting fixed.. that is unexeptable. I think its great your trying to tell VW they need to know. 

Post # 10
4 posts



I bought the same dress from the VW White Collection and the lace on the top was ripped and it had a hole in the skirt! I was so angry because it was supposed to be new. I took it back the DB are they ordered me a new one and I am waiting for it. You have EVERY right to get a new, perfect dress. Just because it’s DB or something doesn’t mean you’re dress should be uneven or torn or anything (someone at DB actually told me that if I wanted a perfect dress I should buy one at Vera Wang…crazy right!). I would call them, have them pay for the shipping back (they won’t I’m sure) and have them send you a perfect one. Specifically mention the problem and they should be more vigilant in the future. 


I will let you know what happens with my dress when it comes in. If it’s the same I am going to return it and get the Ethel from Vera Wang. 



Post # 11
23602 posts
Honey Beekeeper
  • Wedding: September 2011

@blahblahyin: @katadry: So sorry to hear you girls are having to go through this!  Please let us know how it turns out!

Post # 14
4 posts

@blahblahyin:Lol I actually meant esther (the one with sleeves). I completely understand what you mean. I know the dresses are mass produced, etc. but i think that visible parts of the dress should be perfect….no exception. I mean the underlying fabrics are kinda unevenly cut, but if you can’t see it then I understand they are trying to cut corners. The outside of the dress, however should be flawless. I am picking up with in several weeks and both the managers are on notice about the problem. I wish you all the best. It is a very stunning dress and I think we are on point with the sleeve trend (thanks Kate). 


Post # 16
4 posts

No, I haven’t. I really like it though. I might get the ivory one; I will wait until I get my dress. When I tried on my dress my father said it took away from the beauty of it (the lace, etc.), but personally i think it gives it a “high fashion” look. Def. glams it up. 


By The Way, I think you look great in the dress. My only tip is to not try it on anymore at home. At home it is wrinkled, doesn’t lay perfectly, your makeup and hair are not done, your wedding heels/jewels are not on- this will make any dress look blah (not that the picture did, but it obviously doesn’t look as great as when you marry). I think it is the right dress and you shouldn’t second guess, because it will drive you CRAZY. It will feel amazing to put it on for the “first” time in a couple of months once you are ready to marry. 

The only thing I noticed on the dress was the sleeves look a bit loose. I am not sure what size you got, but that was the only problem i saw with the dress. 

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