What to do when photographer isn't responding?

posted 4 days ago in Photos/Videos
Post # 2
Member
48 posts
Newbee
  • Wedding: November 2016

Regarless of her unprofessionalism you still need to get photos you are happy with. I would take my business elsewhere since its going to be a hassle probably and you may not even be happy with the results. In order to avoid a time waste I’d go elsewhere, yeah its on your dime but at the end of the day you just want nice photos with the proper color/exposure/etc.

Our company sent us our photos, the raw unedited version. We had planned to purchase a professional album through them which would include editing. I sent them 2 photos with requested edits and a style with hue/exposure. I must have done 3-4 versions and they STILL had it wrong. Since its an obscene amount of money and bad editing quality, I will be getting my photos edited seperately and making my own binder myself.

Post # 4
Member
885 posts
Busy bee

Yeah priority seems to be getting any photos. Ask for the whole photo dump of whatever she has unedited. Hopefully she just does that to get you off her back, bc that I think is why she isn’t responding. Not nice but hey I don’t think there is much you can do. 

Does anyone have any insight into what you do when your photographer completely disregards the job they were paid for? Did you sign a contract? Do you threaten to sue? Are there any avenues that don’t require tons of legal to force them to give you what you paid for? 

 

cjm18 :  

Post # 5
Member
48 posts
Newbee
  • Wedding: November 2016

cjm18 :  Couple things you can try, is maybe reaching out to the company (if shes not a single photographer) and explaining the situation. They had an office manager at the place I worked with. Also try reaching back out again, maybe she got busy or had a day off or something? And just say thanks for your help, I’d like to use the raw photos could I pick them up tomorrow? Maybe if she knows your just asking her to do the bare minimum she’ll get you off her back as PP said

You could also be a total psycho like me and show up at the place of business and explain calmly you’d like the raw photos now. Again, sort of psycho move but as my only wedding photos I’ll ever have you best believe I’ll get them lolol As other bee said, getting those raw photos is #1 priority

Post # 7
Member
1146 posts
Bumble bee

cjm18 :  Since you’ve been texting, give her a ring and leave a voicemail. If that doesn’t work, send her an email. Be very honest about your differing editing styles and how it’s been weeks and you’re losing confidence that this will ever be resolved. Let her know you would like to give her raw files, via a flash drive or cloud sharing service, to another photographer to edit by a certain date — maybe 2 weeks from today. Giving people timelines and clear objectives is key to getting what you want. 

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