Post # 1
Some of you may have read my last post about some problems we had/are having with our wedding photos. Long story short- we were pretty disappointed in the quality and lack of certain photos. Most of our photos look overexposed and washed out. The color just isn’t right, and there are no photos of the garter toss, the bouquet toss, only 1 of our braiding ceremony, only 2 of me walking down the aisle, etc. I reached out to our photographer explaining our disappointment and why. She ended up calling me and we discussed it. The conversation ended with her telling me she would send some examples to see if I liked that editing style better and that I would send her a few photos that I liked. So I did. Fast forward a couple of days and she texts me 2 photos to see if I want the rest edited like them. The problem is that she chose her own “reference photo” instead of using one of the examples I had sent her. So I really wasn’t a fan of the editing. I texted her back trying to explain this and again sent specific examples of ones I liked and ones I thought needed the editing. I ended with “I’m sorry if that is overkill, I just want to make sure that we are on the same page.” She never responded. I didn’t want to push her so I let a month go by without hearing anything before I reached out via email. Still no response. I waited another week and then texted her simply saying “I just wanted to follow up on our text conversation from last month. I’m not sure where that left us or if there is anything else that you need from us. Please let me know.” That was a couple days ago and still no response.
In our initial phone conversation she said that she wanted to make sure that we were happy and that she would try to fix them. I don’t feel like I was rude or nasty with her at any point in our conversations. So I’m confused on why she isn’t responding. It seems super unprofessional to me. So bees, where do I go from here?
Post # 2
Regarless of her unprofessionalism you still need to get photos you are happy with. I would take my business elsewhere since its going to be a hassle probably and you may not even be happy with the results. In order to avoid a time waste I’d go elsewhere, yeah its on your dime but at the end of the day you just want nice photos with the proper color/exposure/etc.
Our company sent us our photos, the raw unedited version. We had planned to purchase a professional album through them which would include editing. I sent them 2 photos with requested edits and a style with hue/exposure. I must have done 3-4 versions and they STILL had it wrong. Since its an obscene amount of money and bad editing quality, I will be getting my photos edited seperately and making my own binder myself.
Post # 3
honeybee26 : I did think about that since I have a friend who does photography and said she would edit them for me. But at this point I’m not sure how I’ll be able to get the raw/unedited versions if she isn’t responding.
Post # 4
Yeah priority seems to be getting any photos. Ask for the whole photo dump of whatever she has unedited. Hopefully she just does that to get you off her back, bc that I think is why she isn’t responding. Not nice but hey I don’t think there is much you can do.
Does anyone have any insight into what you do when your photographer completely disregards the job they were paid for? Did you sign a contract? Do you threaten to sue? Are there any avenues that don’t require tons of legal to force them to give you what you paid for?
Post # 5
cjm18 : Couple things you can try, is maybe reaching out to the company (if shes not a single photographer) and explaining the situation. They had an office manager at the place I worked with. Also try reaching back out again, maybe she got busy or had a day off or something? And just say thanks for your help, I’d like to use the raw photos could I pick them up tomorrow? Maybe if she knows your just asking her to do the bare minimum she’ll get you off her back as PP said
You could also be a total psycho like me and show up at the place of business and explain calmly you’d like the raw photos now. Again, sort of psycho move but as my only wedding photos I’ll ever have you best believe I’ll get them lolol As other bee said, getting those raw photos is #1 priority
Post # 6
honeybee26 : unfortunately she isn’t part of a company. But I think as my next step I will ask for the raw photos. Thank you
Post # 7
cjm18 : Since you’ve been texting, give her a ring and leave a voicemail. If that doesn’t work, send her an email. Be very honest about your differing editing styles and how it’s been weeks and you’re losing confidence that this will ever be resolved. Let her know you would like to give her raw files, via a flash drive or cloud sharing service, to another photographer to edit by a certain date — maybe 2 weeks from today. Giving people timelines and clear objectives is key to getting what you want.