Post # 1
We just got online preview of our professional wedding photos for our January wedding and we are so disappointed.
We hired two photographers (primary for 10 hours and secondary for 6 hours) for our intimate 45 guest wedding because photos were important to us and we wanted a lot of them. We even let our photographers know that too!
Not having someone with me to fix my.dress during couples shoot was my mistake (few were good but my.petticoat is showing…boo).
But two photographers took total of 900 pictures for the entire event, and half of them look blurry or look extremely unprofessional (awkward angle, wrong timing, too much exposure etc).
I especially dont understand why they didn’t shoot away four five times in a row to get the right frame ( e.g. kissing scenes to get the actual kiss instead of me making a stupid blowfish face).
Im so disappointed and upset…
We even skipped videography because we were confident that two photographers will be able to capture enough moments.
What to do??? Sigh…
Post # 3
- Wedding: June 2013 - Upstate NY
@Redholix: Oh no!! That is the worst. hey sound like newbies. Blurry? Bad timing? Cmon.
Did you preview his portfolio beforehand? Are the photos nothing like what they promised or advertised?
Unfortunately what’s shot is shot BUT you could ask them to edit the photos more, to get some good ones out of the bad shots…?
Post # 4
We did review the primary photographer’s portfolio, but it was the one given by the management group (big company with multiple photographers – they basically work as recruiters).
His portfolio looked really nice! But I guess it didnt truly reflect his skills…?
The photographer also told us that he’s been doing wedding photography for 4 years now…you’d think that’s enough experience.
As of now, we are thinking of sending in complaints to the company, though that wouldn’t do much for the ruined photos… (sob)
$3000 poorly spent, if you ask me….
Post # 5
@Redholix: do you have examples?
Post # 6
I”m sorry you’re unhappy with your pictures. Hiring a photography group/company is always a no-no, which really crappy lesson to have to be learning now. 🙁 As for the number of photos, I actually think that’s a high number. Personally, with my second shooter, I usually proof about 50-100/hour for a STANDARD size wedding…which is 150 people. I can get that you wanted a lot of coverage, but 10 hours for only 45 guests is super overkill – there is only but so much a photographer can shoot of the same peope.
All that being said, you can’t go back. I would greive over it, and you can certainly express your unhappiness with the comapny – but I’m not sure they’ll do anything. It certainly doesn’t make up for hating your wedding photos, but at the very least you could hire a compantent professional (NOT a company, but an independing full time pro) to do a reshoot of bride/groom photos.
Post # 7
@Redholix: Yikes! I definitely would have checked reviews first before hiring. 🙁 Also my photographer was on top of things like the necklace clasp showing or lipstick on teeth etc. I thought that was standard, he should have told you your petticoat was showing and fixed it. What a bummer, I’m so sorry.
Post # 8
The company had decent reviews online. We couldn’t afford independent photographers because everyone we found were $5000-8000, and our entire wedding budget was $10000-13000. However, quite honestly, we thought $3000 was a generous budget we spent on photos since we could’ve spent $1000-1500 on different photographers – we chose this company & photographer (we chose the primary photographer from a list of portfolios the company showed us) because we really liked his work. But thinking back, we saw selections of his work and never an entire portfolio of one entire wedding.
And yes, looking back, the photographer should’ve told me about the petticoat or let me know that I should have someone to help me with the dress, but he didn’t. He also should’ve take multiple shots per portrait to have the option of choosing the best shot (he usually took just one, and then moved onto next pose/shot/etc). I guess taking lots of coverage of 45 guests is one thing, but we are primarily (and especially) upset about our poorly taken formal portraits. In the group photo my mom looks like she hasn’t even sat down properly – and that’s the only group photo he gave us (why didn’t he take multiple shots or tell my mom to fix her posture????).
All the lessons learned a bit too late, I guess. So incredibly upsetting.
Post # 9
@Redholix: I’m so sorry to hear this. Do you mind sharing which photo company? The Pros, George Street, David’s Bridal? Depending on the company, you may be able to go back and ask them to pull other photos but if they delivered even blurry, unprofessional ones I’m not sure there are any keepers you haven’t seen. $3,000 in most markets would have gotten you a very good independent photographer, and I think this is a case too where you didn’t need a second shooter and would have been better off hiring one seasoned pro instead of two incompetent shooters. If you’re willing to share some info about the company (even privately over PM) I’d be happy to compare the portfolio you were shown to your actual images and see if there is any argument that you did not receive what was advertised. It’s a very common practic among these companies to show you one thing and deliver something that isnt even close to what was promised.
Post # 10
- Wedding: June 2013 - Upstate NY
Ugh $3,000 IS a lot; you’re right. I’m so sorry. Why don’t you share some good ones with us? I’m sure you’ll feel better.
Post # 11
We got our pro pics back and we weren’t overly impressed either, but what can you do? We paid a lot of money, and had 2 photogs, and we did get some really nice shots, but overall i thought there should have been more and I thought the quality wasn’t up to snuff for what we paid. In the end tho, I just accosted that at least I liked some of them, it’s kind of too late to do anything about it now.
Post # 12
@Redholix: Could you send some to a professional who does retouching/photoshop/etc.? I feel like there is a big difference between the natural photos and the ones that have been retouched. Even if your photographer said they were “retouched,” it’s likely it wasn’t done to a large extent. They might be able to work with some to make them more appealing (crop odd things out, brighten/darken, work with contrast, etc.) My Fiance does a lot of that stuff (not profesionally) and it’s amazing the difference little things like that can be.
Post # 13
$3000 was just not enough to get a decent (at least on our level) single photographer in our neighborhood. For some reason, it was either $5000-8000 for one very experienced photographer or $1000-1500 on a very amature photographer or $3000 on two (seemingly at the time) good photographers.
We are in the process of trying to find out if any photos are still being kept by mistake – depending on how the company handles the situation, I will write a full review on the company later.
That’s how I’m trying to ovecome the situation right now, by thinking “at least I like a few”. But the disappointment was greater because my cellphone that we set up to record the ceremony stopped recording 2 minutes into the ceremony for some reason…and I was comforting myself by telling myself “it’s ok, we had two photographers, they probably have captured everything” – and they didn’t. Boo… 🙁
I do a lot of photoshop editing/work myself as well, and one good thing is that we get all digital negatives – so I will be working on a lot of them myself and try to make them better once we receive our negatives. A lot of time and work to be put in after paying for it!…or so I thought. But better than nothing, I guess.
Post # 14
I’m just really hoping that they for some reason, somehow forgot to share multiple shot photos or something, especially for group portraits….
(I keep thinking, they couldn’t have taken ONE photo per group photo…they must have taken multiple in case someone blinked…or something!!!)
Same with other formal portraits….
Not capturing good candid moments is one thing that I decided to give up expectations on, but I really, REALLY feel that we should AT LEAST get good, decent formal portraits & group portraits….I mean, no one’s moving and everyone’s posed, so what’s so hard about capturing a decent one…?
Wish me luck >_<
Post # 15
ugh, having been there with our engagement pictures, I completely feel for you. I think a well written note to the company is important. After we complained to our photographer, we were released from our contract, refunded, and we were able to find someone else – who takes amazing pictures. Hopefully they’ll work with you and maybe you can do a small reshoot so you have some good ones with you and your husband in your dress. Congrats on getting married! 🙂
Post # 16
- Wedding: June 2013 - Upstate NY
Oh No!!! So stinky your video died 🙁