(Closed) What to say to photographer about disappoint with pictures and the experience?

posted 3 years ago in Photos/Videos
Post # 2
Member
7416 posts
Busy Beekeeper
  • Wedding: October 2014

Did you give the photographer a list of photos you wanted?  These “missing moments,” did the photographers know before the event what those moments were?

Post # 3
Member
1209 posts
Bumble bee
  • Wedding: January 2021 - City, State

married2him4ever :  there’s nothing you can say I don’t think, yes you may be disappointed you didn’t get more guests but she’s there to photograph the wedding – not guests floating around.

this is just my opinion though. 

Post # 4
Member
3114 posts
Sugar bee
  • Wedding: March 2016 - Surfer\'s Beach, Grand Cayman

In regards to her “being rude”, is this something you saw or just second hand from guests? I’m asking because I’m a photographer and once got the nastiest message from a relative of a bride telling me how I was the rudest most unprofessional photographer she’d ever seen, she sent me bullet points on what I did wrong. The reason she was mad is because I had to ask guests and relatives to not stand behind me with their cameras and shoot while I was shooting, it was a 20 person bridal party and as you can imagine they were all getting distracted and looking all over the place. I had kindly asked that nobody but the bridal party join us in the garden during photo time, but people followed, when they stood behind me and took photos, I asked kindly if they could stop, they didn’t. So yes at some point I had to speak a little more firmly, otherwise the photos would have been ruined. As for the photographers sitting down, are they talking about dinner? Photographers need breaks and meals as well. Just a couple of things to consider before you address these matters. Pictures of guests milling around isn’t something most clients want a ton of in my experience, I generally will get a few when there are interesting moments but if that’s something you wanted fully covered I think it should have been addressed before the big day.

Post # 5
Member
1746 posts
Bumble bee

Glass half empty or glass half full.   Yes, you wish you had more photos of guests (and as a pp asked… did the photographer know that prior?).  But on the glass half full side.  You LIKE the photos you do have (look at the number of posts where the bride doesn’t).  You got them within a month (look at the number of posts where people are still waiting 2-3 or 6 mos later).  If they fulfilled their contract “x number of shots” within the time frame and there was not “shots list” they were working from, I’m not sure it’s fair be too unhappy. 

If there was a desired “shots list” … then have the discussion about why more of them weren’t captured.   

Post # 6
Member
9580 posts
Buzzing Beekeeper
  • Wedding: July 2016

Well…

1. less than a month after the wedding to get photos is amazing.  I actually had one month in my contract and it still took 2.  Most bees don’t even hope for 2.  So I definitely wouldn’t complain about the time it took them to edit.

2. As previous posters pointed out: they are there to photograph you and your husband, and your wedding.  If you wanted specific photos beyond what should be reasonably expected (ceremony, portraits (with whomever poses with you), grand entrance, toast, cake cutting, first dance), you unfortunately should have communicated that to your photographers at some point.  

I sympathize with you: there are some things I wish I had asked my photographer to take photos so I get that it’s dissapointing.  However, I don’t think it’s the photographers fault he didn’t.

3. The fact they were rude to the point that your guests complained IS something worth being upset over!  I’d leave an honest yelp review: you loved the photos, they only took a month to get to you BUT they didn’t do the big reveal that had been promised and they were rude to your guests.  Before posting that, I’d definitely get concrete examples from your guests as to how they were rude.  As @Peegee pointed out: sometimes guests are just unreasonable.

Post # 8
Member
9580 posts
Buzzing Beekeeper
  • Wedding: July 2016

married2him4ever :  you can certainly ask them why there aren’t more photos of your husband getting ready and/or if they can give you some photos in color.  The least they can do is send you those 4 in full color, if you prefer color photographs.  

Post # 10
Member
7039 posts
Busy Beekeeper
  • Wedding: September 2012

married2him4ever :  I can tell you that as a wedding photographer when it comes to taking candid photos of guests we generally only do that during the dancing portion of the evening. Myself and most wedding photographers I know do not photograph during dinner because the photos are extreamly unflattering and guests are generally very uncomfortable being photographed while eating. Once dancing starts we tend to be photographing that, and while we photograph people standing on the sides quite honestly those photos are boring and you can only photograph the same people standing or stitting around doing nothing.

Post # 11
Member
459 posts
Helper bee
  • Wedding: August 2016

amanda1988 :  Hahahah agree. It’s been 3 months of waiting for me…. but I did get sneak peaks!

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