Post # 1
I think for me the biggest factor for not using someone for the wedding has to do with the length of time it takes them to reply.
I had a trolley comany from Boston, and like 4 or 5 traveling stylists who all took almost two weeks to respond to me. If you take two weeks to respond to a new client inqury then you clearly arent in need of my business and you clearly dont take communication seriously. If you take two weeks to get back to me, Im not going to use you. Plus why would a vendor want to wait that long, they could be losing so much business. Things in the wedding planning process happen so quick, if you wait that long the person who sent in the inquiry has robably found someone else to work with. Taking to long to resond to my email or phone call shows a lack of effort and care IMO.
End of rant.
What does everyone else think about communication delays, be it from an inquiry or delays from your current vendors?
Post # 3
Disinterest. We met with a photographer in Brooklyn. Liked her work but she was too cool for school, aloof, and asked ZERO questions about how we met, how we got engaged, etc. Never followed up. We went with a photographer whose work we also liked, but who was kind and friendly.
Post # 4
@KristenLiz11: E) all the above.
Post # 5
- Wedding: March 2012 - Pelican Grand Beach Resort
I don’t worry about email (for initial contact) and website form replies because pretty much every single vendor I contacted for my wedding didn’t respond to those in a timely manner. Phone calls did the trick.
Post # 6
@tinypaws: That’s what I’m feeling with all the hair and makeup people. They all have this attitude of ‘well if you want me hire me, but don’t ask me anything’ gee sorry I want someone who cares about their work. We had the same problem with photographers and kept looking until we found someone interested in doing the work lol.
Post # 7
@MangoSong: Thanks!! I’ll add that to the choices, no idea how I missed that!
Post # 8
If a vendor didn’t reply to my initial e-mail within 48 hours, they didn’t get my business.
Post # 9
All of the above, but too aggressive would annoy me the most out of those options. I hate when people are really pushy or try to get you to upgrade and pay for extras just because they want the money. I get that this is their business, but I want to work with good people who aren’t all about the profit.
Post # 10
All of the above, but mainly not replying to emails, phone calls, etc. We have a potential DJ who is doing that, and it’s driving me insane because his prices are amazing.
Post # 11
@KristenLiz11: the biggest vendor turn offs for me has been DJs….we had one company…(met at a bridal fair! IN NOVEMBER who STILL call after being turned down 5 times!!)….very pushy…very inappropriate….(flirting with MY MOM!) bragging about how they only hire HOT djs, and how all the DJs are ALWAYS single! it just made me gag!!! super pushy….kinda rude….overly flirtatious….just ew! 1 minute into meeting them i was done and ready to leave….also super over touchy feely! DO NOT TRY AND RUB YOUR CLIENTS BACK WHILE TALKING TO THEM YOU CREEPER!
but also ive written off a caterer and a baker for our cake because of their too cool for school attitudes, lack of attention to what we are saying, and lack of response from e-mails, phone calls and missed appointments!
Post # 12
- Wedding: October 2013 - Vine Street Church
I don’t like aggressiveness, but response delay is also bad. I had one venue that responded to my inquiry a full week after we’d already contacted, visited and booked our venue, and when I responded that we’d already found another venue, they never even responded to my reply. Shitty.
Post # 13
Not being professional/disorganized. (With my caterer the first time we met, she was amazing and totally prepared! Then, about two weeks before we had another meeting to assure that everything was on track! That’s when I noticed a second part of her store that was so cluttered with papers, her granddaughters drawings everywhere, empty water bottles….etc. Then I noticed that my wedding was pinned to the Saturday board when it was a Friday wedding…. *sigh* I’m still very unhappy with her and how everything turned out.)
Not remembering my name or saying it right. If I’ve met with you over 3 times, emailed you a lot, phoned you…. you better call me by the right name. -_-
Not being aggressive enough is another! I loved one venue, but they acted like they didn’t want our buisness (they were very popular I suppose)… that was really the turning point on when I decided that I didn’t want to work with them.
Post # 14
My mother did the initial contacts for us, and narrowed down the list of vendor prospects, since she doesn’t work and we both work and I go to grad school. One photographer, that she talked to, called her back on our unlisted number (that she never gave him). That really rubbed her the wrong way. He also insisted on doing an engagement shoot (we had already done one), meet us to get to know us better (we live 2 hours away), have a slideshow, as people walk into the reception (it’s adjacent to the ceremony room), which we didn’t want. When my mother e-mailed him that we decided to go in another direction, he sent her e-mails – 1. asking who she went with and why and why not him? and 2. the things to look for in a photographer and why we’ll regret all the other ones. She ignored them. So happy never have to deal with him again…
The officiants were another story. Since the venue is 1.5 hours from our home, we tried vendors that the venue recommended and also consulted weddingwire a lot. We discovered that those with the most weddingwire reviews, weren’t necessarily the ones we’d like to have officiate. Our favorites were two officiants, with just 2 reviews each. The highly reviewed ones charged twice as much as the one we booked – they wanted to sit with us an “hand craft” a unique and personal ceremony, maybe to justify their high fee? We wanted to go with my religion’s ceremony, which we found online. We heard back a very snarky reply -“we don’t use 3rd party services.” A large, Protestant denomination, and you won’t consider using it? Argh…
Post # 15
All of the above!
But also when someone has a huge ego about what AN ARTIST!!! they are.
I appreciate when someone shows pride in their work, but when they have a ton of rules for their clients (no shot lists!!! etc) or don’t want to answer questions…or just generally too arrogant. I prefer vendors who are excited to understand their clients’ vision and work as a team, instead of assuming they know what everyone should want because they’re such a genius.
Post # 16
Not responding is my biggest peeve. At least take 5 seconds to shoot me an email adn say you’re busy but you’re working on my request. If you take a month to get back to me with a quote, I’ve likely already found another vendor.