(Closed) What was your experience with Davids Bridal?

posted 7 years ago in Dress
Post # 32
Member
329 posts
Helper bee
  • Wedding: August 2011

My experience wasn’t bad at all. My sales consultant was a little flaky and not that attentive, but I actually preferred it that way. It allowed my bridesmaids and my mom to pull dresses and help me into them without her trying to oversell every dress. I also went in without an appointment on a Saturday, and got right in every though it was busy.

I had to exchange my dress because it didn’t fit in the rib cage, and they didn’t even question the exchange and I received the second dress within two weeks.

I get why some people have bad experiences, but buying my dress and dealing with them was one of the easiest parts of planning my wedding.

Post # 33
Member
98 posts
Worker bee
  • Wedding: March 2013

I had an awful experience with David’s Bridal.  The entire shopping experience was terrible.  Couldn’t wait to get out of the store. Then I actually had it out with them through the Better Business Bureau, because they sold my information even though I had marked not to share – I have a nice little apology letter and everything.  Took months to get it taken care of. 

Post # 34
Member
37 posts
Newbee
  • Wedding: September 2012

Shop at DB at your discretion.

Pros:

– My dress came in early

– It is a pretty gown.

– The store I went to was fairly close.

– I saw one very happy bride doing a cute dance in her recently decided-on gown as I tried mine on.

Cons:

– My consultant pulled dresses that I didn’t like–styles I told her to avoid.

– Told her I preferred white, but was open to ivory.  I got the latter–she didn’t tell me it came in white (sure, I should’ve assumed it would).

– She told me to order a size 2, when I need 0, plus alterations.

– No one informed me sales were final–legally they are supposed to.

– I spent over $400 altering it.

– Alterations put the wrong buttons on the back for the reception (lady didn’t specifiy on the receipt which I wanted).

– I went in to the fitting a few days ago–the day after the 1st fitting–when they were supposed to have fixed the buttons.  I wanted white pearls–they put pink.  I walked around the store 30 mins waiting for them to get it done right this time.

– HUGE PRO:  While I waited for the above situation to get fixed–I found my original consultant and told her off for about 5 minutes.  She blamed alterations for everything–when she is the one that screwed it up in the beginning.  I told her DB is ridiculous, their policies are even more ridiculous, and that if she in fact was “different than the other consultants”–that she should be working for a company that allows their employees to act with integrity and honesty–not just trying to make a sale.  She didn’t even realize that was a slam on her.  Idiot.

 

Post # 36
Member
962 posts
Busy bee

Ill fitting dresses and horribly inexperienced sales people. the woman assigned to me knew nothing. she didn’t know what a dropped waist ball gown was and at the end of our appointment she told me they also “sell gardners” if I was interested. It took me a minute to realize she was trying to sell me a garter. lol. never again

Post # 37
Member
2350 posts
Buzzing bee
  • Wedding: November 1999

this is y i am not going to step a foot within a mile of db. i havent begun trying on dresses yet, but the pic i like the most so far is UNFORTUNATELY a db exclusive. so i am going to try to find something as similar as i can somewhere else.

Post # 38
Member
2137 posts
Buzzing bee
  • Wedding: October 2012

WOW i am surprised at soo many bad experiences there. I went to DB twice to try on dresses the first time i didnt buy anything but the second time i bought my dress, i had super friendly consultants. The store manager was walking around and asking brides how they were doing and complimenting dresses, I really have no complaints.

Post # 39
Member
9134 posts
Buzzing Beekeeper
  • Wedding: November 2013 - St. Augustine Beach, FL

Yep.  That’s David’s Bridal.  Skip them and try out the real dress shops if you want actual service.  But honestly most bridal shops I have been to are horrible because the salespeople get a majority of there income from commissions made by selling dresses.  That means they are encouraged to sell you the most expensive dress they can get you to agree to.  I’m not saying all shops are like this and most are better than David’s but you need to keep it in perspective because most dresses will not have price tags on them when you try them on and sales ladies are known for having you try on one just out of your price range and it happens to be the ridonculous one that every bride freaks out over and loves.

Post # 40
Member
238 posts
Helper bee
  • Wedding: September 2012

I purchased my dress at DB in Albuquerque, NM and my experience was not all that bad. I scheduled an appointment and chose the styles I wanted to try on ahead of time through the website, but when I got there they couldn’t find the list so I had to choose the styles again from a catalog. I had to wait about twenty minutes, but to be fair, they were really busy.

The consultant and manager went above and beyond to make me happy and get me the dress that I wanted. Although it felt like they were being a little pushy at times, they still did a good job at making sure that I was happy.

The store here in College Station is a different story. While I’ve had an awesome experience with the ladies in alterations at this location, the sales staff is awful. I was made to wait over half an hour in an empty store to try on a crinoline and since then I’ve been bombarded with phone calls from them about sales. 

It’s totally about the location and the staff. If you can find a store that has a good staff, you’ll have a good experience. 

Post # 41
Member
701 posts
Busy bee
  • Wedding: June 2012

I got my wedding dress at a local shop, but since my bridesmaids live in different cities I decided to try DB for their dresses. I also had experience with DB as a bridesmaid in two other weddings. I didn’t care for the place for these reasons.

  • All sales are final

  • They don’t hold your dress for you until right before the wedding like my bridal shop did

  • Once your dress comes in they call you incessantly until you pick up your item. If they call more than once they are a snotty B**** on the phone!

  • They don’t steam the dress unless you ask them to (it’s free if you ask)

  • Staff is rude

  • Staff wrongly suggested sizes to multiple girls

  • Said we can only pick up an altered dress on a Friday or Wednesday (WTF??)

  • Staff doesn’t explain their product i.e. we were looking for a specific color and my girls were trying on dresses that didn’t come in that color, but we didn’t know this at first

  • Staff doesn’t know their product i.e. staff suggested dresses that didn’t come in the color

  • One dressing room for 6 bridesmaids..ummm not enough. 

Post # 42
Member
1766 posts
Buzzing bee
  • Wedding: April 2011

My consultant was wonderful, attentive, and even remembered me when I picked up the dress and made it a point to come over and greet me.  That being said, I did NOT appreciate that they sold my contact information to other companies.

Post # 43
Member
5072 posts
Bee Keeper
  • Wedding: October 2012

my experience was perfect.  I went with just my MOH on a Thursday night (made appt first).

My consultant was great – she brought me all the dresses I wanted to see.  I bought my dress that night.  

Post # 44
Member
1023 posts
Bumble bee
  • Wedding: June 2013

My experience with DB was OK, not bad but not great either.  To be honest I felt as if I was in a sears bridal department store.  The fabrics felt very cheap.  I just wasn’t a fan of the overall experience. 

Post # 45
Member
7102 posts
Busy Beekeeper
  • Wedding: September 2012

Ugh, HATE David’s Bridal. I didn’t even consider them for my wedding dress, but did use them for Bridesmaid or Best Man dresses to keep the girls’ costs low. Honestly, and I don’t mean it ugly because they do have some nice dresses, but DB to me is like the fast food of the bridal world. I’ve yet to meet anyone who had a good experience there. Not saying it doesn’t happen that people have a good experience, but it doesn’t happen that often in relation to how much business they do.

I bought my dress at a bridal salon, but went to DB for Bridesmaid or Best Man dresses. We went in the middle of the afternoon on a weekday in January. Honestly, they were NO help in that matter. We did it all ourselves and were showed to a dressing room in which my 3 girls shared. Not that they cared, but once we were shown to the dressing room no one checked on us again – at all. Any time I needed a question asked, we had to hunt them down.

My Maid/Matron of Honor ordered hers on the phone and paid to have it shipped to her house. When it showed up at the store she had to call and raise hell until they shipped it to her. 3 of my other girls also had it shipped to their homes, and each time they would call to tell me their dresses were in to be picked up. Umm…no, they’re currently hanging in their closets AT HOME. My SIL (one of two who picked up in store) went to get her dress only to find out it had been ordered in Lapis not Plum, and they had to reorder. They also didn’t check our “file” and let said SIL order the same shoes as me, in the same color. Yep, we’re wearing the same shoe. Their “all sales final” policy wouldn’t allow her to switch to a new shoe, even though I text her that was my shoe within literally 3 seconds of them putting her order through. 

Needless to say, I’d tell people to avoid DB at all costs. It’s awful. 

Post # 46
Member
2780 posts
Sugar bee
  • Wedding: October 2013

Anytime i’ve gone in to randomly browse with my Maid/Matron of Honor they are pleasant, hopefully I get the same experience down in fargo since i want to pay less for my dress. DB here in canada is actually quite pricey.

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