(Closed) what would you do?

posted 8 years ago in Logistics
Post # 3
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

You are paying for a service and were not told that someone else would be handling the details. I would contact the owner and just let her know that you like the other person and she hasn’t really done anything wrong, but you still don’t feel comfortable working with her. Let her know that you want to work with her, and that is what you were signing up for. I suggest reading the contract to see what it says about assistants. I am working one on one with my planner and I do know her assistant, but I also know that our personalities would clash, and I have told this to my planner. She know that I need her persoanlity type and not the assistants type, and she is okay with that.

Post # 4
950 posts
Busy bee
  • Wedding: June 2010

I second @noritake’s advice.  We have a similar situation to you, & have basically done what @noritake suggested.  When the company (the original planner we hired had difficulties with her pregnancy, so she couldn’t field the complaint herself) didn’t rectify the situation right away, we simply informed the company that we will wait on all decisions/meetings until our original planner is well enough to handle it & decline to work with the other coordinator.  Our original planner will come back next week (about 6 weeks to our wedding date) & the company has added an addendum to our contract that our requests get priority due to the fact that their other employee’s working style has forced us to delay certain decisions.  Reviewing your contract/getting changes added to it is KEY to this situation, so be mindful of your contract & work from there.

Post # 5
5984 posts
Bee Keeper
  • Wedding: June 2010

i third the same advice!

Post # 6
1545 posts
Bumble bee
  • Wedding: November 2011

contact the owner!

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