Post # 1
my Fiance and I decided a while ago that we wanted to hire a doc (or month of) so that our family and friends wouldn’t have to worry about executing the wedding. I interviewed tons of people and was particularly impressed by one woman (and her new company). She was upfront, didn’t offer advice when it wasn’t requested (also didn’t pressure me into trends), and was organized and laid back at the same time. So we hired her.
Fast forward, the only person who seems to contact us is another junior coordinator in the office. She is everything the owner is not. She keeps pressuring me into stuff and has a very different working style than me. I sent one email asking if the owner would still be involved and she never responded but attended our next meeting. The newer lady hasn’t really done anything wrong but she stresses me out and if I had talked to her or knew it was possible she’d be involved, I would not have hired her.
do I contact the owner and explain the situation or do I leave it alone?
Post # 3
You are paying for a service and were not told that someone else would be handling the details. I would contact the owner and just let her know that you like the other person and she hasn’t really done anything wrong, but you still don’t feel comfortable working with her. Let her know that you want to work with her, and that is what you were signing up for. I suggest reading the contract to see what it says about assistants. I am working one on one with my planner and I do know her assistant, but I also know that our personalities would clash, and I have told this to my planner. She know that I need her persoanlity type and not the assistants type, and she is okay with that.
Post # 4
I second @noritake’s advice. We have a similar situation to you, & have basically done what @noritake suggested. When the company (the original planner we hired had difficulties with her pregnancy, so she couldn’t field the complaint herself) didn’t rectify the situation right away, we simply informed the company that we will wait on all decisions/meetings until our original planner is well enough to handle it & decline to work with the other coordinator. Our original planner will come back next week (about 6 weeks to our wedding date) & the company has added an addendum to our contract that our requests get priority due to the fact that their other employee’s working style has forced us to delay certain decisions. Reviewing your contract/getting changes added to it is KEY to this situation, so be mindful of your contract & work from there.