- 5 months ago
- Wedding: May 2017
Just coming here for some feedback, basically to see if I’m being dramatic and overreacting, or if the way Darling Husband and I are feeling is justified (I’m pretty sure it is, but who knows). TL;DR at the end.
Backstory: Darling Husband and I just bought a house (closed last Friday). The seller took the fridge, so we knew we’d have to buy a new fridge. We also prefer gas stoves, so we told them they could take their electric range as well (while lowering the price of the house by $500, so win win). Lucky the time we put an offer in on the house and it was accepted was right around Black Friday, so it was the perfect time to buy new appliances with all of the deals going on. We originally were going to buy full kitchen suite from Home Depot, as we really liked the “black slate” appliances, and they were on sale for not much more than the price buying a range and fridge in stainless steel to match the other appliances seller was leaving.
There is a local appliance store in our town that advertised deals, so we went there to compare prices, just in case. While they couldn’t match Home Depots price, they could get us the appliances, plus a 5-10 year warranty on all of them, for slightly more, after a rebate from GE. Since you never know how the quality and longevity of appliances are, we decided to order through them so we would have the peace of mind of the warranty. We also found out the buyer of our old house really wanted our washer and dryer, so we had to order a washer and dryer as well. So, we ordered 6 units in total – range, fridge, microwave, dishwasher, washer and dryer. This was on November 27th.
We checked with them in mid December to set up a delivery date, once we found out the date/time for our closing. We scheduled our delivery for last Saturday, 1/5, in the morning. The salesman told us he would call us 3 days prior to confirm our delivery. He never called us, so we called the next day, and they confirmed the delivery was all set and ready to go for Saturday morning. Saturday morning, they called and said our delivery window was 12-4, which was frustrating since we scheduled it for morning, but whatever, we got over it. Around 3:50, they called and said they were running behind and it would be anytime between then and 6. Finally around 5:30, they showed up, and brought 5 appliances in.. all but the range. We asked where the range was, and they delivery guy said it was back ordered, and that he spoke with our salesman and he said we were aware. My husband was LIVID. He called the store, and our salesperson was gone for the day, so he spoke with his boss. The guy was a jerk to Darling Husband, and basically told he he couldn’t do anything for us and we’d have to wait until Monday to talk to our salesman.
Our salesman calls us Monday afternoon, and tells us that our range is back ordered but that he will try to upgrade us to something nicer. Then he finds out everything nicer in our color is back-ordered as well. He asks if we can come in that evening to look at a different unit to see if it will be ok. I leave work early to do so, we show up to find out that either the guy quit, or was fired over this ordeal. After lots of calling other locations, going back and forth between the office manager and his boss, we find out there is no other gas range in the color we ordered, and all of the are back ordered until February, and were even back ordered when we ordered them back in November. We knew nothing about this until Saturday.
Since the seller took his range, we have no range for the next month, and we cook at home most nights, so thats a major issue. We told them we wanted them to install everything for free, and to find a “loaner” type range for the time being. We both thought this was reasonable enough, and the office sales manager seemed to be ok with it. Yesterday they delivered our “loaner” range (the cheapest unit they had on the showroom floor – a basic white electric Hotpoint). They called us today, and told us they would be doing nothing more for us, no installation and nothing else done to rectify the situation – because they will be losing money on the range they are letting us borrow, since they will have to sell it as a used unit. We feel like installing the stuff for us (only the range, dishwasher and microwave, as we did the rest already) is the very least they can do for the inconvenience they’ve caused. Should we keep pushing, or cut our losses? Pretty much everything in the color we got us back ordered from every store at the time being, so returning the range only isn’t really an option that would help us any (and would cost us more in the long run). To make matters worse, we have a $500 rebate from GE that requires the serial numbers of all appliances, so if we don’t have a serial number to submit before January 31st, we will lose out on another $500. The salesman told us we should at least have a serial number by then, and if we don’t they will be able to get it worked out with GE since the unit was backordered.
TL;DR: Darling Husband and I ordered a full suite of appliances – kitchen appliances and wash/dryer. $6k worth of appliances. Ordered back in November, to be delivered last Saturday. Saturday we found out the range is back ordered, and has been since before they ordered them, and we knew nothing about it. We wont get the range we ordered until at least February 15th. We told them we wanted a loaner stove in the mean time, and wanted everything to be installed for free. They agreed to the loaner, acted like they would install everything for free. Delivered loaner yesterday, then called us today to tell us they wouldn’t be doing anything further (installation or anything else) because they will be losing money on the range we are using as a loaner (very cheap range – base line Hotpoint). We feel like us asking for the installation to be free is the very least they could do for us.