What would you do? Appliance Store Drama (Sorry, LONG)

posted 5 months ago in Weddingbee
  • poll: Are we asking for too much? Not enough?
    You are asking for too much. Just drop it. : (13 votes)
    34 %
    What you are asking for is reasonable. : (23 votes)
    61 %
    You're not asking for enough - push more. : (2 votes)
    5 %
  • Post # 2
    Member
    5963 posts
    Bee Keeper

    I think what you’re asking for is totally fair. 

    I built a house and our “fancy” range was also back ordered and not ready for move in. Our builder/appliance people did the same thing. Installed a crappy one for us to use in the meantime. I think ours was only a week or two, but they came back, removed the old one and installed the new one. Easy peasy. 

    Especially since they already AGREED to do all the instal, I’d push back on them. Do you already have the crappy one? Another option is to ask for a full refund and buy just the range from home depot or whatever. You might even be able to buy an extended warranty from them or from GE directly. 

    eta – ah I see you got the loaner yesterday when they changed their mind. I might still shop around and see if you can get the range at home depot/similar. See when their delivery would be, maybe you can arrange for your crappy company to come pick up the loaner the day before the new one arrives or something. 

    Post # 3
    Member
    1475 posts
    Bumble bee
    • Wedding: September 2015

    I don’t think you’re asking too much but it comes down to if they won’t do it then what can you do?  

    “The salesman told us we should at least have a serial number by then, and if we don’t they will be able to get it worked out with GE since the unit was backordered.”

    You still trust what the salesperson says?  I would call whoever’s handling this rebate program for GE and see what they say.

    Post # 5
    Member
    7133 posts
    Busy Beekeeper

    futuremrss17 :  I think the loaner range is reasonable but for now I’d drop the install cost since you had planned on paying for it anyways. I would push hard to make sure you get that rebate and if not then make the store eat that $500. 

    Post # 6
    Member
    2527 posts
    Sugar bee

    Contact GE and give them a DETAILED report of how THEIR WONDERFUL APPLIANCES are being shoddily sold.

    Contact a local TV station who has a problem solver reporter and ask them to investigate.

    Contact the Better Business Bureau.

     

    I’ll come up with more……..this is DISGRACEFUL CUSTOMER SERVICE!!!!

    Post # 8
    Member
    129 posts
    Blushing bee
    • Wedding: May 2017

    I’d contact your state Attorney General’s office as well. We had issues with Home Depot and called the AG in our state and Home Depot Corporate was on the phone with us within 24 hours trying to do anything they could to make it right.

    Post # 9
    Member
    125 posts
    Blushing bee

    I honestly think you are over reacting just a bit.    A small local business had a crappy salesperson who was ultimately let go over your sale.    They are trying to fix it for you, but they cannot make GE give them an appliance that probably hasn’t shipped to the US yet.    They gave you a loaner, which seems not to be their usual policy (as evidenced by them needing to use a floor model for this purpose).

     

    Yes, you can push back and ask for more.   Yes, you should be sure you are getting the rebate.   Would I call them out on TV, BBB and the Attorney Generals office before they even have a full chance to rectify.    Many businesses will try to give you the least amount.   Ask for more, see if you get it;   but at least give them a chance to counter before you choose a nuclear option.    I often follow a consumer advocate who says that if you want the item, don’t go crazy because if you do a charge back or threaten a lawsuit…often the legal department of the business takes over and they will no longer work on customer service/satisfaction.     I highly recommend Eliot.org

     

    Just one persons opinion

    Post # 10
    Member
    75 posts
    Worker bee

    We had a similar problem. My husband ordered all of our appliances from Home Depot but it turned out the Dryer or something was backordered. And the date kept being pushed back, but it turned out the piece was recalled.

    We missed the Black Friday deals elsewhere because of this and he was pissed. He cancelled the entire order and went to Lowe’s. Anyway, I would just wait, or cancel the piece and buy elsewhere.

    Post # 12
    Member
    2527 posts
    Sugar bee

    Have you had the time to get estimates for the full job, from other stores? Sometimes the spirit of healthy competition among sellers can work in the buyer’s favor.

    Are you making videos of the overt hostility you’re experienced so far from your original seller? Keeping written records of the falsehoods, attitudes, lack of cooperation?

    Post # 13
    Member
    764 posts
    Busy bee

    Your sales guy forgot to call you to let you know your range was back ordered… he just forgot one phone call… am I the only one who is disgusted that he possibly lost his job over this??

    Post # 15
    Member
    536 posts
    Busy bee

    I was thinking you were probably doing just about what was right, but at this point? No.  I personally would call them up and tell them to come pick up everything, I don’t want their appliances. Who is the warranty through? Are they even gonna stand by that? Did GE tell you what would happen with your rebate if you didn’t have the range by the 31st? I wouldn’t even care if it was gonna cost me more. And I would contact the BBB & GE, write reviews everywhere I could, yelp, facebook, google, etc. And I would call a news outlet. This just keeps getting worse and worse. 

     

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