(Closed) what would you do if they forgot to charge your credit card?

posted 9 years ago in Money
  • poll: what would you do?

    nothing. not my mistake and if i save $150, then great!

    go out of my way to contact them and tell them to charge me the $150! its the ethical thing to do

  • Post # 18
    Member
    184 posts
    Blushing bee
    • Wedding: September 2011

    View original reply
    @JessicaWakefield:  And those types of companies don’t think twice about good customer service, etc.  They probably wont think twice about you either.  I have to admit, I truly hate customer service.  It seems like everything is outsourced and people don’t understand the situation that you try to explain.  I don’t think its worth a 40 minute phone call of being transfered from person to person for them to take $150 of your money (altho you do owe), they are going to make you WORK for you to give them money. I would think our time is more valuable….. even if we are always on Weddingbee lol

     

    Post # 19
    Member
    1044 posts
    Bumble bee
    • Wedding: June 2011

    I would go out of my way to pay them.

    Not paying for goods received is stealing in my book. (Just my personal opinion since you asked.)

    Post # 21
    Member
    244 posts
    Helper bee
    • Wedding: August 2011

    Their loss your gain! 

    Post # 22
    Member
    1501 posts
    Bumble bee
    • Wedding: September 2011

    You should attempt to get this corrected! But I’d only try once. If you try and nothing comes of it then at least you won’t feel guilty for the free items.

    Post # 23
    Member
    1726 posts
    Bumble bee
    • Wedding: July 2012

    Something similar happened to me last year. I ordered halloween costumes online and well after I had received them, I still hadn’t been charged. Weeks went by, and right when i decided I should probably let them know about it, the payment went through. In like, December, or something crazy like that. I can’t remember. At that point, I was kinda pissed… like, what if I hadn’t noticed that didn’t go through, and thought that my account balance was something it wasn’t, then got overdrawn or something due to them waiting so long to charge it? Meh, anyway… I wouldn’t fault you for not making a big effort to correct this mistake, to be totally honest.

    Post # 24
    Member
    606 posts
    Busy bee
    • Wedding: April 2011

    Ok funny but I just had this happen yesterday with one of my vendors.  I rented chivari chairs and put half down, at the same time I got an estimate for full place settings, linens, cake plate ect.  The vendor contacted me to remind me of final payment due.  she was correct on the amount due for the chairs but said i still owed $310 for the other stuff.  She was assuming that i had paid half when I hadnt paid anything at all because i was going to order and pay in full when i was ready.  Sooo instead for paying $620 for the chargers, place settings, ect it was going to be $310(because of her mistake).  I believe you get back what you put out so i called her corrected her and will pay the full amount, as I should.  I think you should just pay it.

    Post # 25
    Member
    1398 posts
    Bumble bee
    • Wedding: May 2012

    I hate to say it, but this is one of those things that WILL come back to bite you. I worked for an online retailer for years, and know that due to computer snafus or whatever, once in a great while a charge would not go through as it should have. However, like every good business, we would go back through all of our sales, and do a checks and balances and when things didn’t add up we would go through orders until we found the one that was missing the charge-even if it was MONTHS later. At that point we would send a very politely worded, “our mistake, but we still have to charge you for this” email-then charge the card. I always felt bad about it, but at the same time, the customer had to have known they didn’t get charged in the first place and had they let us know, the situation could have been taken care of right away and not months later during accounting and inventory-and saved the company many man hours tracking down the transaction.

    This is not what you want to hear, but you have to let the company know you were not charged, because if you don’t, days, weeks or months down the line, when you can probably least afford it, it will re-surface and get you.

    Post # 27
    Member
    1398 posts
    Bumble bee
    • Wedding: May 2012

    View original reply
    @JessicaWakefield: I know this sucks, and you aren’t to blame at all. I just know that from the business end, a $150 loss would not go completely unnoticed forever. I don’t think it will hurt anything to put off contacting the company for a little while, but I wouldn’t wait to long

    Post # 28
    Member
    645 posts
    Busy bee
    • Wedding: October 2011

    Karma! I’d make sure that you call and let them know about the mistake. What goes around comes around, and you never know what will come back to you if you knowingly let this slide.

    Post # 29
    Member
    553 posts
    Busy bee
    • Wedding: November 2013

    I would call and let them know. Sometimes they deduct money from the worker that made the mistake salary.

    Post # 30
    Member
    3563 posts
    Sugar bee
    • Wedding: August 2010

    We actually had this happen to us…half of our honeymoon was supposed to be charged on our card that was due when we arrived back (in October). It didn’t show up on the statement. Stil wasn’t there in November or December. DH felt really bad about it–it was a large amount of money (more than 5k), and he felt guilty about it. He emailed our travel agent several times to ask about it, but didn’t get any response. Me? I felt that with such a large amount, they would eventually remember to charge us for it! And if they didn’t, that works for us! 

    Of course, it showed up on our February bill. No explanation of why it took so long. 

    We also had this happen with our calligrapher actually. She never sent me an invoice after sending us back our envelopes in June. I waited about  3 weeks and then emailed her twice. Finally, she got back to me and said that her computer had crashed and she had lost her reocrds of a lot of work she had done that summer. So basically if I hadn’t contacted her, she never would have known that we hadn’t paid. It was only about $110 dollars, and I would have felt bad not paying her, especially since she works for herself, from hom. 

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