What would you do if you found a hair in your food at a restaurant?

posted 5 years ago in Food
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  • Post # 46
    Member
    1341 posts
    Bumble bee

    In my opinion, the moment something like that happens, you show the waiter and give them a chance the rectify it, bring you a new one, or offer something else. For all you know, if you had stayed, rather than walk out disguated, you may have gotten a free dessert or drink or something. But asking for a discount I don’t think is appropriate for a hair. You’ve probably had hair in plenty of other meals and not noticed it. Stuff like that terms me off but I also know it can happen so easily, that I wouldn’t be angry at the chef, waitress, etc. 

    Post # 47
    Member
    1142 posts
    Bumble bee
    • Wedding: May 2015

    Nah. I’m a hairdresser, and in I have two chronically shedding dogs. Hair is always in my food. 

     

    At a restaurant it still wouldn’t bother me. It’s almost impossible to keep every stray hair from falling out, even with hair nets. plus, hair is not actually as dirty as people seem to think. Dirty hands are way more of a concern.

    Post # 48
    Member
    1142 posts
    Bumble bee
    • Wedding: May 2015

    The hands of your server, whose been touching cash (have you ever thought about how disgusting cash gets?) all day and then your plate, are probably waaaay filthier than the hair that landed in it. Just saying.

    Post # 49
    Member
    1987 posts
    Buzzing bee

    If I ever had a dish that was swimming in hairs (one or two would not bother me), I would alert the waitstaff and expect a new dish.  I confess that I would be a little confused if the two or three places where I regularly host large groups of friends for dinner didn’t offer me an after-dinner coffee on the house if I really was presented with a dish that was swimming in hair or something egregious like that, but I would not consider them obligated to do so.

    If a guest I was hosting found a dish unsatisfactory because of hair (or similiar) and did not want a new dish, I would expect that dish to be removed from my bill, assuming my guest had not eaten most of it.

    I’m going to assume that the OP is not a habitual discount-seeker, so what I am about to say here does not apply to the OP and is more of a non-specific response to the comments that a few others have made about seeking discounts in restaurants.  I admit that I would want to patronize a restaurant that was known for not bending over backward everytime a customer demanded a discount on something.  The type of people who constantly demand discounts for every little thing tend to create a vibe in a dining room that is not cool.

    Post # 50
    Member
    334 posts
    Helper bee

    Last time I found a hair in my food I thought to myself ‘wow..thats a really pretty shade of brown..I wonder if its natural?’ then said to my husband ‘SEE this is the brown I want!’

    Then I continued to eat. Its not a big deal. You probably digest grosser things by walking with your mouth open. 

    Post # 51
    Member
    730 posts
    Busy bee

    BakerBee16:  So disgusting. If I find something like that I expect a sincere apology, some show of mortification/surprise, and a discount. Anything else and I have to assume that this isn’t shocking to them and might happen more often than I know :-\

    Post # 52
    Member
    272 posts
    Helper bee

    While it is unpleasant these things happen, I would just ask for a replacement, if it were a bug on the other hand that’s another story. 

    Post # 53
    Member
    1551 posts
    Bumble bee

    Honestly I dont think anything of it. I take it out and carry on eating. But then again I’m British and we dont make complaints (to a company) for anything. We eat whatever they give us- even if its not what we ordered and the chef could have spat in our food and we would probably just eat around it as to not ‘make a fuss’ haha. I’ve been to the US a few times and I was with family who live there, and there was a dead fly in my cocktail in a resturant in Ohio. I drank the whole drink (not the fly of course) and never said a word, my family were flipping out and wanted to complain to get money off- I just didnt see the point, and I dont care about paying an extra 2 dollars, Im not going to catch a disease or anything. In Arizona we were eating in another restaurant and I overheard this man complaining and asking for money off because his fries were brought out in a round bowl instead of on a plate like he asked for. The waitress was apologising and he was asking to see the manager, I just sat there mouth open that it could even be an issue! 

    Post # 54
    Member
    9026 posts
    Buzzing Beekeeper

    KateA17:  I live in Australia and a fly in your drink would be natures fault here not the bars!

    I agree with it being a regional/cultural thing. The only way someone in my circle would send something back would be if it was raw, something they were allergic to or something they didn’t eat like seafood instead of steak (but then again someone would probably offer to swap for the expensive seafood dish). Otherwise we get over it. 

    Given that the staff are so lowly paid in the US I am constantly surprised at the level of complaints towards them. Here if someone was getting paid that badly you would be lucky to get the right meal.

    Post # 55
    Member
    334 posts
    Helper bee

    j_jaye:  I’m Australian  too… if a fly drops in your beer… pick it out! Its not worth wasting a beer over 😉 

    Post # 56
    Member
    5219 posts
    Bee Keeper

    I chalk it up to the hazards of eating out and move on. If you want something 100% fool proof, make it in your own kitchen– and even then I find my hair occasionally in something!

    Post # 57
    Member
    1214 posts
    Bumble bee
    • Wedding: September 2015

    BakerBee16:  I have been a restaurant server for 10 years now. Hair happens, but thankfully, not that often. We offer to get them a new dish of what they are eating, or if they are too grossed out by it and don’t want to eat anything else, the manager will take that dish off the bill. If it’s the free salad that comes with dinner, all we can do is offer another free salad. If the customers are really upset, we offer them a free piece of raspberry mousse cake. But that’s it. We are not going to comp an entire meal for a hair in the free salad, or in your case, the free chips and salsa. Granted, the dude could have been a little nicer to you, and I can see why his reaction is why you don’t want to go back there. But we have a crappy manager on sometimes and I will do everything I can for the upset customer if he is working. He has no people skills. If I need a new dish, I tell the kitchen. If I need a free piece of cake or salad, I tell the kitchen. They are really good about working with us for the customer. 

    Post # 58
    Member
    1 posts
    Wannabee
    • Wedding: January 2016

    lmeihls:  I think in this case… Asking for something free upfront set the tone of the conversation and it was not taken well. 

    Imeihls, from a consumer’s perspective, I feel finding hair in my food to be disgusting and it would definitely have a negative effect on my meal. However, I feel how the consumer (diner) sets the tone is critical to seek what is fair compensation. In this case, I feel the meal should have been comped since the salsa was used to flavor everyone’s meal. If the restaurant truly cares about customer service they will make it right. When I recently found hair in my food at an upscale restaurant, I politely told the waiter that I expected my meal to be comped (especially since I had only eaten a few bites). He offered a meal replacement but I declined. 

    Post # 59
    Member
    527 posts
    Busy bee

    ETA: Aack, sorry, just saw this is a ghost thread. I don’t understand how these things always get resurrected!!  

    –Move along, nothing to see here :0)– 

    Post # 60
    Member
    1 posts
    Wannabee

    HI ALL DEAR FRIENDS I WAS ALSO SUFFERING FROM THE PROBLEM THAT I ALWAYS FOUND HAIR IN MY FOOD THAT COULD BE ANY THING LIKE ROTI[CHAPATI], SNACKS [SAMOSHA/SINGHARA], VEGETABLES AND E.T.C. BUT THAT WAS ONLY FOUND IN MY FOOD NOT IN THE FOOD OF THERS WHO EAT THE SAME FOOD , AND THIS WAS HAPPENING FOR MANY DAYS AND CONTINEOUSLY AND FROM MORNING TO NIGHT —- SO I DESCRIBED TO MY GREAT PANDIT JI HE IS A VERY SUCESSFUL AND INTELLIGENT AND GOOD PERSON AND FAMILIER WITH OUT FAMILY WITH MANY DAYS ABOUT THIS PROBLEM — THEN HE SAID TAKE SAME “DUBBHI” [A TYPE OF GRASS USED IN WORSHIP IN INDIA] AND SEND IT THREE TIMES FROM BACK SIDE [MEANS FROM SIDE OF MY BACK] IN THE DIRECTION OF SOUTH[MEANS I AM FACING TOWARDS NORTH AND MY BACK TOWARDS SOUTH AND HANDS FUNTIONING FROM SOUNTH – LIKE THROWING FROM HAND BUT FROM BACK TO SOUTH DIRECTION] – SO I THROW DUBBHI THREE TIMES ON SATURDAY [YES SATURDAY IS COMPULSARY] IN THE EVENING [I DID IT IN EVENING ] — AND YOU KNOW WHAT – I AM SURPRISED THAT FROM THAT DAY NOT A SINGLE TIME I HAVE FOUND HAIR IN MY FOOD. THANK YOU PANDIT JI.- AND YOU PEOPLE CAN TRUST US AND TRY YOU WILL GET SUCESS. GOD IS WITH YOU

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