Post # 1
I ordered my dress in January and it somehow came in in six weeks. I was already skeptical that it came in 3 months ahead of schedule but i tried to stay positive. I look at it when I get to the shop and it has beads falling off of it, pen marks on it, pinholes all over the front, the zipper is missing about 6 inces of stiching, and pieces of the dress are falling off. The sample dress i tried on was actually in better shape than my supposed “new” dress. I dont know what to do now because how can I trust this designer if they sent me a very obviously worn and tattered dress the first time and tried to sell it to me at full price. Would you buy a new dress if you are able and cancel your order or let the designer try to rectify the situation?
Post # 3
@JessayBessay: Are you sure it’s the designer and not the shop where you purchased the gown? It sounds to me like the shop is trying to pass off one of their sample gowns to you. I would personally refuse the gown and demand that a new gown be ordered with absolutely no damages. Good luck!
Post # 4
First off ( hugs). Secondly I would try to get my money back. I just wouldn’t be able to trust the designer to fix all these problems when they sent the dress to you in that condition and tried to pass it off as a New dress. I would be worried it would be worse than better after they so called fix it. For your sake, I hope you can get your money back.
Post # 5
It totally sounds like that! I bet it is the dress shop!!!!
Post # 6
I would get my money back and look elsewhere.
Post # 7
Is it an actual designer dress?
I would contact the company who sold it to you, and see if they have some kind of guarentee.
If you bought a brand new dress and it came like that, I would most def return it.
Post # 8
I don’t think I would want to work with a store that would actually try to give me a dress in that condition. The second they recieved it they should have returned it for one in better condition.
Post # 10
I agree. This is one of those situations where it’s okay to be a bridezilla. If you’re paying good money for a new dress and it shows up in that poor of a condition. Yeah, throw a fit. Either get your money back or send it back for a new dress.
Post # 11
I bought my dress from a consignment shop, so my dress was either used or it was a sample. It’s in perfect condition, the woman who owns the store inspects everything and makes sure they’re like new. If you’re going to pay for a brand new dress, it better be brand new.
Post # 12
I agree, I really want to leave this shop and just go somewhere else but I dont know if I can get out of the contract even with obvious damage to my order. 🙁
Post # 14
I can’t believe the store staff would even hand over a dress to you that looked like that, they obviously know something you don’t.
Post # 15
If you paid with a credit card you can cancel the transaction by calling your credit company if you have to. I would ask for a refund and go with that if you have to, but if you talk to the manager with the dress in hand they may be more willing to fix things. This could have been an honest accident that management doesn’t know about yet.
In addition your contract probably states that it’s a new dress, implying new condition.
If they don’t I would take pictures of the dress and blast them on every review site out there!
Post # 16
Make sure you take plenty of pictures of the dress AND have a copy of your contract. First, I would talk to the dress shop and see if they can order you a *new* dress (you still have another 3 months, after all).
If you think it’s the dress shop trying to take advantage of you, send the pictures with a strongly worded complaint letter to the designer – they don’t want their brand damaged by this dress shop!
If that doesn’t work, I would follow @batwoman’s advice and send the pictures of the damaged dress and the contract terms to your credit card issuer, and the BBB.
And then, get on Yelp and find a better dress shop! 🙂