(Closed) What would you do if your dress came in like this?

posted 6 years ago in Dress
Post # 3
Member
317 posts
Helper bee
  • Wedding: October 2013

@JessayBessay:  Are you sure it’s the designer and not the shop where you purchased the gown?  It sounds to me like the shop is trying to pass off one of their sample gowns to you.  I would personally refuse the gown and demand that a new gown be ordered with absolutely no damages.  Good luck!

Post # 4
Member
384 posts
Helper bee
  • Wedding: June 2013

First off ( hugs). Secondly I would try to get my money back. I just wouldn’t be able to trust the designer to fix all these problems when they sent the dress to you in that condition and tried to pass it off as a New dress. I would be worried it would be worse than better after they so called fix it. For your sake, I hope you can get your money back.

Post # 5
Member
384 posts
Helper bee
  • Wedding: June 2013

@ArtDecoLisa:  It totally sounds like that! I bet it is the dress shop!!!!

Post # 6
Member
1158 posts
Bumble bee
  • Wedding: April 2013

I would get my money back and look elsewhere.

Post # 7
Hostess
8576 posts
Bumble Beekeeper
  • Wedding: October 2014

Is it an actual designer dress?

I would contact the company who sold it to you, and see if they have some kind of guarentee.

If you bought a brand new dress and it came like that, I would most def return it.

Post # 8
Member
1075 posts
Bumble bee

I don’t think I would want to work with a store that would actually try to give me a dress in that condition. The second they recieved it they should have returned it for one in better condition. 

Post # 9
Member
899 posts
Busy bee

I would throw a fit!

Post # 10
Member
142 posts
Blushing bee
  • Wedding: June 2014

@mrsztobee:  I agree. This is one of those situations where it’s okay to be a bridezilla. If you’re paying good money for a new dress and it shows up in that poor of a condition. Yeah, throw a fit. Either get your money back or send it back for a new dress.

 

Post # 11
Member
899 posts
Busy bee

@SockJunkie:  I bought my dress from a consignment shop, so my dress was either used or it was a sample. It’s in perfect condition, the woman who owns the store inspects everything and makes sure they’re like new. If you’re going to pay for a brand new dress, it better be brand new.

Post # 13
Member
1762 posts
Buzzing bee
  • Wedding: August 2014

@mrsztobee:  +1 I would too!

Post # 14
Member
899 posts
Busy bee

I can’t believe the store staff would even hand over a dress to you that looked like that, they obviously know something you don’t.

Post # 15
Member
1075 posts
Bumble bee

@JessayBessay:  If you paid with a credit card you can cancel the transaction by calling your credit company if you have to. I would ask for a refund and go with that if you have to, but if you talk to the manager with the dress in hand they may be more willing to fix things. This could have been an honest accident that management doesn’t know about yet.

In addition your contract probably states that it’s a new dress, implying new condition.

If they don’t I would take pictures of the dress and blast them on every review site out there!

Post # 16
Member
30 posts
Newbee
  • Wedding: September 2014

Make sure you take plenty of pictures of the dress AND have a copy of your contract.  First, I would talk to the dress shop and see if they can order you a *new* dress (you still have another 3 months, after all).  

If you think it’s the dress shop trying to take advantage of you, send the pictures with a strongly worded complaint letter to the designer – they don’t want their brand damaged by this dress shop!  

If that doesn’t work, I would follow @batwoman’s advice and send the pictures of the damaged dress and the contract terms to your credit card issuer, and the BBB.  

And then, get on Yelp and find a better dress shop! 🙂

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