(Closed) What would you do/say to our caterer?

posted 10 years ago in Etiquette
Post # 3
1927 posts
Buzzing bee

I don’t think that’s out of line at all! Your concerns are very valid.  I personally would probably opt for a phone call rather than an email.  It’s more direct and forces them to give you direct answers rather than taking a while to respond to an email and come up with answers.  I wouldn’t get rude or anything because that’s just going to backfire. Just call the manager and calmly explain your disappointment and concerns about all the turnover they have had and that they have failed to proactively reach out to you and keep you in the loop.

Post # 4
1079 posts
Bumble bee
  • Wedding: August 2010

It seems reasonable to let them know your concerns, but I’d wait a while until you’re less angry about it – you don’t want to say anything you’d regret. Does EM #3 have all the records of what you want? If so then I imagine everything will happen smoothly on the wedding day. Sometimes people quit – it happens – and getting the new person up to speed can be hard. I wouldn’t worry too much about it – just keep in close contact with EM #3 and hope she will stay through your wedding day. The more you’re in touch with her and the better she knows you and your plans the more likely it is that she will want to make things go well for you.

Post # 5
1763 posts
Buzzing bee
  • Wedding: September 2010

I don’t think I would be angry that they didn’t let you know ahead of time that people were leaving the company. Maybe therew wasn’t much notice and it would take a a very long time to notify EVERYONE who may have been in contact with that person. Atleast #3 contacted you without such a problem as #2.

I would however voice my concern that there has been so much turn over and leave it at that. Who knows, maybe #3 is better than the otherones anyways.

Post # 6
4765 posts
Honey bee
  • Wedding: January 2011 - Vintage Villas

I would definitely voice your concern, and I definitely would call rather than email – they can’t avoid your questions in a phone call!

Post # 7
573 posts
Busy bee
  • Wedding: April 2010

Go with another company. Catering is a huge part of your reception (in terms of importance and cost). You need a caterer that is organized and responsive.

Post # 8
64 posts
Worker bee

This exact same thing happened to us.  We were so frustrated with all the switching, that we emailed the catering manager and we got a great response from him.  He ended up being in charge of our event and everything went off really well.  Definitely send them an email with your concerns, just do it in a matter of fact way, and don’t let all the stress you’re feeling into it.   Good luck!

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