- Mrs. Octopus
- 10 years ago
- Wedding: September 2010 - Heinz Chapel Ceremony, Museum Reception
Hi hive! We are in a bit of a weird situation with our caterer and I’m wondering what you all think we should do about it. We are using a caterer who runs a number of well-known restaurants in Pittsburgh, and I was really excited to be able to use them. As time goes on, though, I’m getting disappointed and concerned about their level of service & professionalism.
I first contacted the caterer in mid-January to start working on a catering proposal. After a week or two of discussion, Event Manager #1 went MIA and stopped responding to e-mails. Eventually, I had to call the head of catering directly, and learned that EM #1 had left the company, and we had not been notified. They set us up to work with the new event manager, EM #2. EM #2 apologized profusely for the fall-through in communication, was very responsive to e-mails, and came up with a really good catering proposal. We were happy with it, and signed the contract in March or so.
I hadn’t had a reason to contact EM #2 for a while because our catering menu was squared away, but now that we are getting closer to the wedding we need to change some numbers, plan the linens, etc. So, I e-mailed EM #2 last weekend to see if we could meet sometime next month to talk about the floor plan, etc. I didn’t hear back from EM #2 for a few days.
Then, this morning, I got an e-mail from a new person saying that EM #2 had ALSO left the company, and now our wedding will be managed by her, EM #3. She invited me to come in and meet her and to discuss the linens, etc. However, I’m getting really concerned about the fact that our caterer has now gone through three event managers in five months, and each time, we’ve received no notice that we’ll be assigned to a new person. I’m starting to be very concerned that they won’t handle our event with the level of organization and efficiency that we had hoped, considering how frequently they’ve changed things up and not bothered to let us know until after the fact.
I’m thinking of writing an e-mail or calling the head of catering to discuss our concerns and let them know that I’m not happy with the fact that we’re being bounced around like this without even being told beforehand. I kind of feel like we’re being treated like our business is not very important, which worries me, because we’re going to be spending an ENORMOUS amount of money on their work, and I want to have the confidence that it will go well. Do you think it’s out of line to call with our concerns or write a strongly-worded e-mail addressing the fact that I’m not happy? What would you say? THANKS!