Post # 1
With out getting into too much drama I am just curious what other brides would have done or expected. Let’s say you had your reception at a very nice upscale hotel. The day of your wedding the air conditioning system at the hotel breaks and they are not able to fix it. So your wedding reception goes on and all of your guest are sweating up a storm. They make the best of it but the hotel does little to nothing during the event to make your guest comfortable. Your wedding cake is pretty much melting and you spend your whole reception worried about your older guests health concerns. What would you expect the reception venue to do in terms of compensation?
Post # 3
OMG are you serious!! I’m sorry that happened! They should have at least tried to bring in fans from everywhere even if someone had to go out and buy it! They should at least compensate half the price of your venue!! You do need to fight this, as I’m sure it was expensive to have your reception there! Look over the contract and maybe bring it to a lawyer and explain the situation, see what they say, maybe they can fight for the whole cost of the reception! I hope it works out, sorry again!
Post # 4
I think the hotel should AT LEAST offer you a couple nights free at the hotel. However, it would not be unreasonable for you to ask them to take 5-10% off your bill, or even waive any room rental fees.
Post # 5
I actually went to a wedding like that here in Houston (where it’s always hot). I don’t know what the bride got back. You need to take a look at your contract with the venue.
Post # 6
OMG they definitely need to compensate you. Did they offer anything?
Post # 7
I agree with the others. Some kind of compensation should be requested. So they didn’t even try to provide fans?
Sheesh! Sorry you had to go through that.
Post # 8
WOW. On that note, the restaurant my rehearsal dinner in had no AC that night. It blew out and NOBODY told us (like we wouldn’t notice or something???) but they kept providing fans and were way on top of the cool drinks. It was a small room. We didn’t request compensation b/c they did everything they could have, but I would have appreciated a heads up. We were WAAAAY sweaty.
For a wedding? I’d call the manager and request compensation. Nobody notified you! Did they provide fans? ice buckets? water? Anything to keep guests cool? Offered to move your venue outside or open the windows? I mean, wahtever they could!?
If there is a clause where they won’t compensate for that, they should at least offer you guys a few nights’ stay for your anniversary. Once I held a banquet for like 100 people and they ran out of desserts–i got them to knock like 20% off the bill or something for “inconvenience”. Make sure they know that they inconvenienced you, your guests, and caused a lot of hardship and people won’t want to book through them if they weren’t helpful!
Post # 9
Wow, that is horrible! I can’t even imagine how upset I would be if that happened to me. You definitely need to look over your contract and see what can be done about this. The hotel should compensate you somehow.
Post # 10
Oh my gosh, if this happened to you I’m so very sorry. I went to a wedding once where the hall forgot to turn the air conditioning on! Everyone spent most of the night outside the hall because it was cooler, awful.
Post # 11
OMG this is the exact same thing that happened at my friend’s wedding last summer. It was really awful especially because the reception was in the ballroom with no windows. They literally brought in ONE FAN for the entire ballroom. I think her parents are still in litigation with the hotel to get back most of their money. The hotel screwed up other stuff too, but you need to look into getting money back for something like that. Unacceptable.
Post # 12
I would contact a lawyer and see what you can do. The whole ordeal sounds rediculous.
I did book a site that only has airconditioning in the ballroom and balcony so she told me they keep the ballroom doors open along with the outdoor patio doors. It is an old mason building and when I went I actually was chilled and had to wear a sweater. I would be furious if the airconditioning broke and I wasn’t told and the staff didn’t attempt to make guests comfrotable – I get overheated easily and get very ill myself and the older the guest the more likely their will be health concerns.
Post # 13
Sorry I got busy yesterday and could not get back.. Well the hotel compensated us a little- started with 10% of the venue cost and worked up a little. I fought more to get my guests roomed comped. At first they offered my guests free parking, which is crazy considering they paid $250 for a hotel room. For the hotel to offer them $25 in parking was insulting. I had to fight and scream to get my 40 guests rooms comped, which they did. Because of this I didn’t fight so much for myself we ended up with I consider 10% of the cost of my wedding. When you add in band and flowers and lighting and photographer the 10% we got back does not off set what I consider the damage to be. We also had to wait 48 hours to get this response and by then my guests were checked out and a horrible impression was made by this venue.
The reception venue brought in three ugly kitchen fans two hours into the start of the event. The fans kept about 20 of my 200 guests cool. They did not offer bottles of water or cool wash clothes. Management was not even there to offer my guests an apology. What makes matters worse is the Management lied to us about what really happened. They had a routine service call on there AC system for the day of my wedding (and a sold out hotel for them). Something happened and the company doing the routine service messed up leaving them with no water in their cooling tanks. We heard this first hand from the operations team working on it.
The general manager did not contact us until 48 hours after the reception (talk about insulting). She then lied to us about what happened and said the water “evaporated”. It’s the management’s mistakes that has me most upset. My guests started calling about warm hotel rooms at 9am and they did nothing. They did not even admit they had a problem until 5pm that day, meanwhile the hotel had no ac all day!
If the hotel had cared about us and our guests and had been sincere in their apology I would have felt better.
If it was up to me I would have looked at my legal options. I felt so horrible for my parents and didn’t want them to think I was that upset. I just could not drag it out in courts and telling everyone how I really felt. It would have crushed my mom and dad.
Post # 14
Call the customer service line for the hotel–talk to the CORPORATE offices.
I think you need to move above and beyond. Tell them that at THE TIME, the compensation provided was sufficient but now that you know you’ve been deceived and your guests were uncomfortable and the situation was handled poorly, you feel like your wedding was ruined and has left a bad taste in your guests’ mouth. Tell them how you paid all this money for a miserable event, etc. Corporate can do a lot more than the actual hotel.
Post # 15
Thanks I just fired off 10 certified letters to Starwood executives. I am just shocked that a company like this would give such horrible customer service.
I guess my question is to the brides out there what is the price tag you would put on your wedding? Everyone keeps asking me what would make me happy. I just keep saying I want to do it all over again with air conditioning. There is not really a price tag… just some really upset emotional feelings.