(Closed) When contacting vendors, how soon should they respond?

posted 6 years ago in Etiquette
Post # 3
Member
879 posts
Busy bee
  • Wedding: November 1999

Most vendors got back to me within 1-3 days after my initial contact. I prefer to hear back as soon as possible like you but I understand some vendors may be going through many inquiries, etc. My limo inquiry was the quickest and I got a reply within 20 minutes. I would give them a week and if you don’t hear back I would be hesitant to work with them.

After the first contact, most of the vendors I ended up choosing will get back to me by the end of the day if I have any questions. I think response time is very important when working with vendors. I love my venue coordinator and catering manager because they will get back to me within an hour or two, tops!

Post # 4
Member
310 posts
Helper bee
  • Wedding: November 2012

I feel 1-2 days respond time is reasonable but if it’s the weekend, I would not expect any as I believe many vendors don’t respond during the weekend, supposedly off-work. I don’t expect a automated reply of any sort unless they are out of office on a weekday. 

I would think that the day of co-ordinator could be really busy today, probably focusing at a wedding at hand, being a weekend and it’s also the peak season for weddings isnt it? I would expect a reply by Monday latest if I were you. 

As for the potty vendor, I think you could consider giving the other vendors a call and see if they received your email enquiry and also have a feel of their customer service level. If they give you any feeling of unreliability, drop them off. 

Post # 5
Member
470 posts
Helper bee
  • Wedding: November 1999

Well I think you need to consider that you are contacting them during a time when A LOT of people vacation over July 4th and on a Sunday when a lot of people don’t do business.

I think people will get back to you within 3 or 4 business days but consider that would be right on the 4th when business are closed so I would think they would by Thursday or Friday.

 

Post # 6
Member
745 posts
Busy bee
  • Wedding: December 2012

Eight hours, for a DoC, on a weekend. Yeah, you need to give that one a little more time (like maybe after 4th of July) before you worry about that. She’s probably working, since almost everyone gets married on weekends. You sent the email, give it time. Just because she doesn’t have a form message doesn’t mean she’s got poor customer service. If you don’t hear back, try to call her. Perhaps she is better able to return calls quicker. Not everyone constantly checks their email from their phones, not even DoCs.

Post # 7
Member
7901 posts
Bumble Beekeeper
  • Wedding: March 2012 - Pelican Grand Beach Resort

I never heard back from a lot of vendors I contacted by email. I ahte the phone, but the truth is, you just have to get on the darn phone if you really want to make sure you get a response. After that, most were good at keeping up contact by email.

Post # 8
Member
1111 posts
Bumble bee
  • Wedding: October 2012

I think it is quite unreasonable to expect a reply from a DOC on a Saturday (the day they are likely busy working at a wedding).

During the week, I expected a response via phone or email within 24-48 hours, but if I contacted them on a Friday, Saturday, or Sunday, I felt it was fair if they got back to me by the following Wednesday.  Sooner is always better, of course, but expecting a same day response from someone who makes her living on the weekends is unrealistic.

Post # 9
Member
1423 posts
Bumble bee
  • Wedding: March 2013

If you called Monday-Thursday, within 48 hours. If you called on a Friday, then by Tuesday. And if they’re open seven days a week, then within 48 hours.

So far, everyone has gotten back to me within the same day or the next. My biggest contact issue has been with the ceremony/reception venue, who once took up to two weeks to get back to me, after voicemails, e-mails, and messages left with her boss and secretary!

Post # 10
Member
69 posts
Worker bee
  • Wedding: March 2013

1-3 business days/ if not id try to phone them. So i wouldnt expect anything at weekends (especially on saturdays, biggest wedding days) or major holidays – 4th july, thanksgiving etc

I get why you’re frustrated though, I’m getting married in Mexico (as i live here) and you wouldnt believe how long it takes vendors to reply here!

Post # 11
Member
786 posts
Busy bee
  • Wedding: September 2014

@mrsSonthebeach:  I agree with the phone part.  I’ve had much better luck getting a response by phone and still never received replies from some vendors I emailed almost 3 weeks ago

Post # 12
Member
4192 posts
Honey bee
  • Wedding: July 2012 - Baltimore Museum of Industry

I would say 24-48 hours is standard. For the DOC, the weekend would be the worst time to try to contact her- she’s probably working a wedding, recovering from it, or enjoying the one weekend day off she has.

I had issues with two vendors who never received my online requests for info, so I’d make a follow up phone call before dismissing a potential vendor.

Having had several sales jobs, I can tell you that those who make a call will get a lot more attention than someone who sends an e-mail.

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