Post # 1
Question: How long should it take for vendors to get back to you after initially contacting them as a possible option to hire them? so its the INITIAL CONTACT. How long do they usually take to respond?
Right now I am dealing with 2 issues:
Okay so I have started shopping around for a Day of Coordinator. I emailed one today, about 8 hours ago. (Her number is listed to and it states I can call or text, but I prefer email so there is no miscommunication and I can keep logs of all agreements, etc…)
That being said, I have not heard back. What is the standard time of someone to get back to you? Not even a form email saying “I will get back to you between 24-48 hours, nothing. Am I being irrational to think that Customer Service is key, and perhaps they should at least have a form sent out right away? I included my phone #, email, and my other email, and received nothing. I even checked in my spam… there is nothing…
So another vendor. I need to rent a “pretty potty” of some sort, there are different vendors for this as well. I have emailed 5 for a quote. Only one has responded, but I was surprised at how expensive that is, so I am hoping some of the other quotes will come in less expensive. But nothing, I emailed them about 5 days ago now, and NOTHING… My husband now thinks we should just take this expensive quote because they were attentive and they responded literally 2 hours later.
What is the standard time for vendors to make initial contact with you after inquiring about their services?
Post # 3
Most vendors got back to me within 1-3 days after my initial contact. I prefer to hear back as soon as possible like you but I understand some vendors may be going through many inquiries, etc. My limo inquiry was the quickest and I got a reply within 20 minutes. I would give them a week and if you don’t hear back I would be hesitant to work with them.
After the first contact, most of the vendors I ended up choosing will get back to me by the end of the day if I have any questions. I think response time is very important when working with vendors. I love my venue coordinator and catering manager because they will get back to me within an hour or two, tops!
Post # 4
I feel 1-2 days respond time is reasonable but if it’s the weekend, I would not expect any as I believe many vendors don’t respond during the weekend, supposedly off-work. I don’t expect a automated reply of any sort unless they are out of office on a weekday.
I would think that the day of co-ordinator could be really busy today, probably focusing at a wedding at hand, being a weekend and it’s also the peak season for weddings isnt it? I would expect a reply by Monday latest if I were you.
As for the potty vendor, I think you could consider giving the other vendors a call and see if they received your email enquiry and also have a feel of their customer service level. If they give you any feeling of unreliability, drop them off.
Post # 5
Well I think you need to consider that you are contacting them during a time when A LOT of people vacation over July 4th and on a Sunday when a lot of people don’t do business.
I think people will get back to you within 3 or 4 business days but consider that would be right on the 4th when business are closed so I would think they would by Thursday or Friday.
Post # 6
Eight hours, for a DoC, on a weekend. Yeah, you need to give that one a little more time (like maybe after 4th of July) before you worry about that. She’s probably working, since almost everyone gets married on weekends. You sent the email, give it time. Just because she doesn’t have a form message doesn’t mean she’s got poor customer service. If you don’t hear back, try to call her. Perhaps she is better able to return calls quicker. Not everyone constantly checks their email from their phones, not even DoCs.
Post # 7
- Wedding: March 2012 - Pelican Grand Beach Resort
I never heard back from a lot of vendors I contacted by email. I ahte the phone, but the truth is, you just have to get on the darn phone if you really want to make sure you get a response. After that, most were good at keeping up contact by email.
Post # 8
I think it is quite unreasonable to expect a reply from a DOC on a Saturday (the day they are likely busy working at a wedding).
During the week, I expected a response via phone or email within 24-48 hours, but if I contacted them on a Friday, Saturday, or Sunday, I felt it was fair if they got back to me by the following Wednesday. Sooner is always better, of course, but expecting a same day response from someone who makes her living on the weekends is unrealistic.
Post # 9
If you called Monday-Thursday, within 48 hours. If you called on a Friday, then by Tuesday. And if they’re open seven days a week, then within 48 hours.
So far, everyone has gotten back to me within the same day or the next. My biggest contact issue has been with the ceremony/reception venue, who once took up to two weeks to get back to me, after voicemails, e-mails, and messages left with her boss and secretary!
Post # 10
1-3 business days/ if not id try to phone them. So i wouldnt expect anything at weekends (especially on saturdays, biggest wedding days) or major holidays – 4th july, thanksgiving etc
I get why you’re frustrated though, I’m getting married in Mexico (as i live here) and you wouldnt believe how long it takes vendors to reply here!
Post # 11
@mrsSonthebeach: I agree with the phone part. I’ve had much better luck getting a response by phone and still never received replies from some vendors I emailed almost 3 weeks ago
Post # 12
- Wedding: July 2012 - Baltimore Museum of Industry
I would say 24-48 hours is standard. For the DOC, the weekend would be the worst time to try to contact her- she’s probably working a wedding, recovering from it, or enjoying the one weekend day off she has.
I had issues with two vendors who never received my online requests for info, so I’d make a follow up phone call before dismissing a potential vendor.
Having had several sales jobs, I can tell you that those who make a call will get a lot more attention than someone who sends an e-mail.