(Closed) When should I approach the florist about my bad wedding flowers?

posted 8 years ago in Flowers
  • poll: When should I approach the florist?
    Do it now while the wedding is still fresh. : (35 votes)
    92 %
    Wait six weeks to three months until you get photographic evidence of how bad the flowers looked. : (1 votes)
    3 %
    Other (and I'll explain below). : (2 votes)
    5 %
  • Post # 3
    724 posts
    Busy bee
    • Wedding: October 2014

    I would contact the florist as soon as you can. Do you have any non-professional pictures of the flowers? If so, attach those in your email so that she can see what you are talking about. I definitely wouldn’t wait 3 months because honestly your wedding will probably be out of her mind by then. Having wilted flowers is not acceptable and they really should refund some of your money! Good luck! 

    Also, just saw that you said she is bad at communicating. In that case, just pick up the phone and call her. Keep calling until you speak with someone. Don’t give her the opportunity to take a few weeks to get back to you. If you are in the same town I think it would even be a good idea to stop in and speak with her face to face. 

    Post # 4
    5789 posts
    Bee Keeper

    Do it now and see if you can find any pictures to inclde in the email. It isn’t acceptable at all, and I’d approach her while it’s still fresh in both your minds.

    Post # 6
    1806 posts
    Buzzing bee

    You could also try asking your photographer for pictures of the flowers early. Let them know that you’re trying to resolve some issues you had with your florist, and that you would really appreciate if they could send any pictures of the flowers soon. Kind of like how some people ask for a couple pictures early to use for thank you cards?

    Post # 7
    1806 posts
    Buzzing bee

    As for the florist, I would do it ASAP. Even if you don’t have pictures to prove yet.

    Post # 9
    424 posts
    Helper bee
    • Wedding: August 2011

    And make sure you get any promises of a refund, etc (especially if you call) IN WRITING!  

    Post # 10
    47261 posts
    Honey Beekeeper
    • Wedding: November 1999

    I would communicate immediately.  Complaints should be made in a timely fashion. I would phone her and let her know that the flowers were not up to standard. I would tell her that I would be sending pics as soon as they are available and that I require compensation to be determined.

     I would then follow up by email” This email is to document the telephone conversation we had … “.  It is always good practice to have your documentation in writing.

    You may have to wait until your pics are available, but you will have notified her of your disatisfaction and expectations.

    Post # 11
    2819 posts
    Sugar bee
    • Wedding: February 2013

    I vote for do it now. If you can, ask for non-professional photos by your guests, or non-retouched ones by your photogs early, so that you have examples to show her.

    Post # 12
    1084 posts
    Bumble bee
    • Wedding: December 2010

    I’d contact the florist immediately and follow up the complaint when you get your photos.

    Post # 13
    1829 posts
    Buzzing bee
    • Wedding: July 2011

    I would definitely list out your complaints now and as jules suggested, I would do it via email so there is written documentation that you contacted her in a timely manner.  If you are really wanting to make sure she gets the info, you can also send a letter via registered post.   Wilting flowers before the ceremony is unacceptable and you should receive some sort of compensation/refund for this.  

    I’m sorry to hear the flowers didn’t work out but congrats on your wedding!  And way to go you by not fixating on the negatives but instead focusing on the bigger picture of the day!  ๐Ÿ™‚

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