Post # 1
I’ve been married for exactly nine days, and I’m loving every second of it. I’m going to post a recap as soon as I have a few more photos, but so far, I’ve barely seen any, so a recap would be hard.
Anyway, there were a few hiccups and problems on the wedding day, but most of them were minor and didn’t really matter in the grand scheme of the day. Almost everything was perfect, and I really couldn’t be happier with how our wedding turned out. 😀
There was, however, one fairly large issue. All the florals I got were kind of awful. The colors were off and there were a few things stylistically that weren’t quite right, but I don’t care about that so much. The main problem is that they were all wilting before the ceremony even began. The flowers were dead by the end of it.
I’d like to email my florist regarding the issue to see if she can offer any solutions, but I’m not sure when I should do it. Should I do it now, while the wedding is still fresh in her mind, or should I wait until I get photographic evidence of how bad they were back from my photographers? That could be up to three months from now. I’m also thinking about the fact that the florist has historically been very bad about responding to any of my communications, so I anticipate that it’s going to take me a good two weeks to get any sort of response after I first contact her. I would appreciate any advice, ladies. Thanks!
Post # 3
I would contact the florist as soon as you can. Do you have any non-professional pictures of the flowers? If so, attach those in your email so that she can see what you are talking about. I definitely wouldn’t wait 3 months because honestly your wedding will probably be out of her mind by then. Having wilted flowers is not acceptable and they really should refund some of your money! Good luck!
Also, just saw that you said she is bad at communicating. In that case, just pick up the phone and call her. Keep calling until you speak with someone. Don’t give her the opportunity to take a few weeks to get back to you. If you are in the same town I think it would even be a good idea to stop in and speak with her face to face.
Post # 4
Do it now and see if you can find any pictures to inclde in the email. It isn’t acceptable at all, and I’d approach her while it’s still fresh in both your minds.
Post # 5
@theredhead: Thank you for your input. Unfortunately, I haven’t yet seen ANY photos of the flowers. I’ll ask around and see if any guests have them. I might be able to contact the (awesome) photographers and see if they can send me the untouched pro photos of the flowers early, too, just so I can contact her.
I said two weeks, but that’s the issue I’ve had with phone OR email. She is really bad at communication. 🙁
The shop is about 45 minutes away (maybe more these days, since there’s a ton of construction going on between here and there), so face-to-face probably isn’t an option.
Post # 6
You could also try asking your photographer for pictures of the flowers early. Let them know that you’re trying to resolve some issues you had with your florist, and that you would really appreciate if they could send any pictures of the flowers soon. Kind of like how some people ask for a couple pictures early to use for thank you cards?
Post # 7
As for the florist, I would do it ASAP. Even if you don’t have pictures to prove yet.
Post # 8
@AnneTossy: Thanks. I’ll try that. Our photographers are amazing, so I don’t think it will be a problem. 🙂
Post # 9
And make sure you get any promises of a refund, etc (especially if you call) IN WRITING!
Post # 10
I would communicate immediately. Complaints should be made in a timely fashion. I would phone her and let her know that the flowers were not up to standard. I would tell her that I would be sending pics as soon as they are available and that I require compensation to be determined.
I would then follow up by email” This email is to document the telephone conversation we had … “. It is always good practice to have your documentation in writing.
You may have to wait until your pics are available, but you will have notified her of your disatisfaction and expectations.
Post # 11
I vote for do it now. If you can, ask for non-professional photos by your guests, or non-retouched ones by your photogs early, so that you have examples to show her.
Post # 12
I’d contact the florist immediately and follow up the complaint when you get your photos.
Post # 13
I would definitely list out your complaints now and as jules suggested, I would do it via email so there is written documentation that you contacted her in a timely manner. If you are really wanting to make sure she gets the info, you can also send a letter via registered post. Wilting flowers before the ceremony is unacceptable and you should receive some sort of compensation/refund for this.
I’m sorry to hear the flowers didn’t work out but congrats on your wedding! And way to go you by not fixating on the negatives but instead focusing on the bigger picture of the day! 🙂