Post # 1
I want to start off by saying I really like our wedding photographer. She is fun and easy to talk to, as well as a gifted photographer and photo skilled retoucher (the couple of previews we’ve gotten have been wonderful).
However, it’s been almost 12 weeks since our wedding and she told me we would have our photos back in 4 to 6 weeks. Granted, she had a baby 2-3 months before our wedding and moved into a new house this Summer, so I didn’t contact her to see how things were coming along until almost 9 weeks after the wedding. She’s busy, I get that, but since I confirmed the processing time on our wedding day and she still said 4-6 weeks I assumed it would be 4-6 weeks.
So, since week nine I’ve been emailing her roughly weekly to see how things are going. The first message was on Facebook and I can see she looked at it, but I did not receive a response. Then, 12 days ago she said our photos would be ready in 2-3 days. We don’t have them yet. I asked for another update 3 days ago and it’s been crickets.
I’m really getting frustrated, but I like her as a person and as a fellow creative person I understand how procrastination can get out of hand. I just want our damn wedding photos that we paid $3,000 for. 🙁 I think I might have to have my husband contact her from now on.
It’s a shame, because I wanted to hire her to do some boudoir photos for our first anniversary, but waiting like this with no communication just frustrates me too much.
Anyone have any ideas or horror stories to share?
Post # 3
Hmm, this one’s tough. I think your best strategy is to stay positive in your communications.
Perhaps be friendly and ask how things are going with the new baby. Perhaps indicate that you understand that she is probably overwhelmed right now. Maybe concede that it’s not a problem that things have taken longer than expected. You can keep the mood light by casting yourself as a bride who is simply very curious to see her wedding photos. Try to ask if she can give you a little insight into her schedule and when she thinks she can realistically have your photos ready. I think that if you keep things open and understanding, then you’ll have a better shot at getting true information than if you shift to being antagonistic or involve your husband.
While this is way above and beyond the call of duty on your part, unfortunately, she has your money and your photos and you really want to leave the situation with your photos and so I would think that your only option is to be very nice and very understanding until she gives you the pictures.
Post # 4
- Wedding: May 2014 - Madison, WI
DomesticDiva: Yikes, that’s kind of horrible! I got my wedding photos back in less than a month. I would be really upset if they were taking this long and there was no communication as to why…especially if you were promised them in 4-6 weeks. No real advise but I hope you get it sorted out soon.
Side story, pretty sure I saw you and your wedding party on the local news attending a local festival in your wedding dress back when you got married! Recognized the dress right away! 🙂
You looked beautiful and so did the bridesmaids! So really hope you get pictures of that special day back soon.
Post # 5
12 weeks still isn’t THAT long for wedding pics IMO. our photographer told us we’d get them around 6-8 weeks… it’s currently week 8 and i don’t plan on asking him for a few weeks because i know he’s an artist, it’s their busy season, etc. we haven’t even gotten any previews, which is killing me a little inside. 😉
it is weird that she said they’d be ready in a few days and it’s been much longer than that, but at this point i think “killing her with kindness” is the best approach, since you do want her to do a good job on the editing.
Post # 6
jamb: I actually already tried the how’s-the-baby, isn’t-this-weather-great approach and she didn’t respond. So now I’m just trying to keep things short and sweet when I email.
I’m afraid that I won’t be able to pull off the “when will these realistically be finished?” without sounding shrill.
Ms_Purple: Yes, that was us! And thank you for the kind words. 🙂 I am kind of kicking myself that it took me 2 months to contact the news station to see if they had a copy of the footage since it was aired during our reception. I said on camera that we went for the wieners, but I’m betting they edited that part out. 😛
sleepyhead22: I agree, 6-8 weeks isn’t long to wait when you’ve been told it will take 6-8 weeks. When I was told 4-6 and now being at the 2-3 times longer the quoted wait is what bothers me. If she had said 12 weeks, then it would’ve been different. I agree, though, I don’t want her to rush through so I will refrain from being bitchy, but it’s getting really hard at this point. I paid for this service; she isn’t a friend doing me a favor.
Post # 7
DomesticDiva: oh yeah, i totally understand! i was just saying i’m in the same kind of situation. we took a picture with a thank you sign, and i even told him “we want to use this in our thank you’s, which we need to send out as soon as posisble” and that’s when i was promised the 6-8 weeks… but i also don’t want to rush him, so i’m forcing myself to be patient and might just send out the thank you’s without the picture. :/ i think the anticipation is the hardest part, i really hope she gets them to you soon!
Post # 8
- Wedding: May 2014 - Madison, WI
DomesticDiva: I think I actually saved the still photo they posted on Facebook, LOL. Don’t ask me why, I was just like “Hey, I think I know her from the bee!” and saved it. If you want that photo I can check if I still have it in my photo stream and I’d be happy to send it to you. Getting the actual segment would be awesome though, a fun keepsake to look back on for sure.
Post # 9
sleepyhead22: Full disclosure: our engagment photos were a week or two later than she said they’d be. So, I knew this might happen, which is why I waited until week 9 to start asking. We used our engagment photos on our Save-The-Date Cards and got them out kind of late because of the extra time to edit, so I decided I wasn’t going to eff around with using photos for our thank you cards. So glad I made that decision! Sorry, not helpful to you. Maybe email your photog and just ask for the photos with the Thank You sign? That shouldn’t be so hard for him, I wouldn’t think.
Ms_Purple: Aww, thanks for the offer and for thinking of me. We were tagged in a two photos that were taken there that day; I should make sure to download them from FB! I think my favorite part of going to Bfest was the big, husky dude who was like “Oh my God, don’t get that ketchup on your dress!” while I was eating my hot dog…
Post # 10
DomesticDiva: While 12 weeks isn’t that long to wait, especially for an in-demand photographer, it is too long when she told you you’d have them earlier and has already missed two deadlines. I’ll be honest, sometimes life happens and things just don’t get finished in time. I mean, how many times have we all missed a deadline? That being said, she needs to just be realistic and honest with you about when they’ll be finished. I would email her and just say “I’m really looking forward to getting the photos, and we’re really anxious to get a jump on our thank you cards (which we wanted to use a photo for). I know you mentioned they would be ready within 6 weeks, and again, ready last week. Do you have an updated ETA on when our photos will be finished?”
Post # 11
DomesticDiva: Do you have a phone number for her? As long as she picks up, it’s not like she can ignore your questions once you actually have her on the phone. Our photographer ignored 2 of my emails immediately preceding the wedding, and I finally picked up the phone to call him, he answered on the first ring, and I got to ask my questions. I would go that route because emails/facebook messages are easy to ignore.
I would also stop the “nicey-nicey” with her – it’s clearly not working. Be a bit more stricts, perhaps write her more of a “formal” email about it.
My photographer had our wedding pictures done by the time we got home from our honeymoon- I can’t imagine waiting 12 weeks!!
Post # 12
I am a wedding photographer and I received my own wedding photos almost 5 months after my wedding. I am frustrated for you both as a former bride in a similar situation and as a wedding photography professional. I actually had to threaten legal action to get my photos, or I think I might not have gotten them at all. By the time we got them back, all the magic was gone. I loved her work, but found myself disappointed that I couldn’t have shared them sooner with people. Please talk to her-your voice matters and if she hears enough of it, she will be motivated to get them finished too!
Post # 13
It has taken her twice as long as she promised and there’s still no end in sight. Along with no communication on her end (except to set false expectations again), this is extremely unprofessional. At the very least she needs to be honest about how much longer it will be and what the hold up is.
I would remain cordial but communicate my displeasure at the experience. I would also cite the contract if it specificed a time frame for receiving the photos as well. I think it’s really shady for her to take your money then leave you in the dark on something that is rightfully owed to you. If your husband can put the pressure on, have him take over communications.